Error message with unlimited license

[jaapstronks]

I am getting this error message, even though I have the “Unlimited” license:

Thank you! You have enabled a valid license. It looks like you are using this license within a multisite network. If you have 11 or more subsites or want network-level management, you need to upgrade to a multisite license. Read more about license options.

I had previously inquired about using the “unlimited” license on a Multisite install and got this answer:

If you buy an unlimited license, you can indeed use it on a mix of multisite sites and non-mu sites 🙂

Essentially if you buy an Unlimited license, think of it as that being basically the only license for that plugin that you’d need.

See: https://theeventscalendar.com/support/forums/topic/is-multisite-included-with-the-unlimited-option/#post-1017977

After seeing the error message I searched the forum and found this post from one of your support agents:

You can choose to use an Unlimited license on a multi-site install if you are willing to handle upgrades and licenses on a sub-site level. The Unlimited license will not work on the network level or allow network-level activation. Generally folks with a multi-site want to be able to take advantage of network management features, and thus they would have to purchase a multisite license.

See: https://theeventscalendar.com/support/forums/topic/unlimited-license-seems-limited/#post-1035090

The main reason we upgraded to “unlimited” was to be able to use it on single- and multisite installs. I had done my due diligence and asked in the forum and now the information I got from you seems to have been wrong. That is not great, to say the least.

I would like to be able to use the multisite capabilities, as promised by your colleague.

[George]

Hey @jaapstronks,

Having an unlimited license indeed gives you full access to using the license on mu sites, non-mu sites, and so on.

In other words, the information previously shared is totally fine, and your license-holding is fine too (and greatly appreciated) – the error itself and its display is the problem.

I’m sorry for the trouble here! Can you clarify where this error appears? Is it literally in your wp-admin, or is it in your account management page here on http://theeventscalendar.com?

[Florian]

Hi, the message appears in WP-Admin. On the page where you enter your license code. (I posted this thread via Jaap’s account)

[George]

Hey Florian,

I’m sorry about this – there are a few components to this. First and foremost, you have an Unlimited License and so that message can be ignored 🙂

I’m sorry that we don’t have a better handling of things if the license entered is unlimited.

However, the other part of this is that I cannot recreate this problem – can you share a screenshot of this notice in your admin? You can do so by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Thank you for your patience! I’m just trying to determine why this message is showing at all, it should not be.

Thank you,
George

[jaapstronks]

Screenshot of the message in the network-settings (network-admin>settings>event-settings): https://www.dropbox.com/s/ibwhxokmnhnx2y0/Screen%20Shot%202015-12-10%20at%2010.33.03.png?dl=0
I get the same error on the individual sites.

When I click “Wijzigingen Opslaan” (save changes) I get the following screen: https://www.dropbox.com/s/zq9tw0pgabvcvb8/Screen%20Shot%202015-12-10%20at%2010.34.58.png?dl=0
(Cannot load tribe-common). I do not get this error on the individual sites, only in Network-admin.

[George]

Thank you for your patience with this – I will investigate why this message displays and possibly make a development ticket so that we can improve the handling of this with Unlimited Licenses.

In the meantime, I would recommend NOT “network activating” this plugin and instead just activating it on each sub-site that it is needed on.

If you do this, does that help with the notice at all? I would recommend making sure that neither The Events Calendar nor any of its add-ons are “Network Activated”.

Sincerely,
George

[jaapstronks]

Hi,
Hm, that’s very inconvenient. Ah well.

One more thing to help you pinpoint the issue: when I first installed ECP we only had a license for ten sites. We upgraded to ultimate at some point after the first installation.

[George]

Thank you for that tidbit of information – that actually might be part of the issue here!

Before doing the sub-site activations like I recommended above, what about if you instead first just try to remove the license key from your wp-admin?

Then, head to http://theeventscalendar.com/license-keys, and use the “Disconnect Now” links to disconnect all licenses from your site where this error appears.

Then go back to the site wp-admin, plug in that license, and see if the error arises again.

If it does, I’m very sorry – and in this case, you do not HAVE TO do the sub-site activation I recommended, because essentially that message is incorrect because you have an Unlimited License. And so then, while I know how inconvenient/annoying that message might be, you could more or less ignore it until we ship a fix for this.

I’m really sorry for all of the trouble here, @Jaapstronks. Thank you for your patience and politeness despite all of this!

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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