[George]

I appreciate all of this testing, Barbara Ann, and am genuinely sorry about the nature of this bug. It’s truly stumping me, because I cannot recreate this behavior no matter what I try. 🙁

I will escalate this as a “bug” so that we can investigate this and see if there’s a bug within our plugin code directly—although this currently does not seem to be the case because we cannot recreate these issues.

Regardless, we will investigate, and if there’s a bug then in the coming releases we will patch this up. This could take weeks or months, unfortunately, but I will encourage investigation into this and we will fix it if we find a bug.

---

In the meantime, the only solution I can think of is a temporary one like a bit of JavaScript, for example, that forces a click on a “View As” menu item to open the link in a new window altogether. Basically making them like “normal links” instead of the AJAX ones. I know this is not ideal! But just trying to think of some way to help here.

To add the temporary solution to your site, copy and paste the contents of this Gist into your theme’s functions.php file → https://git.io/vapiI

This may not be perfect, but it’s the best solution I’ve been able to come up with in thinking about this issue.

I’m sorry about delivering all this bad news and hope my temporary solution is some degree of improvement.

Sincerely,
George

[George]

I’m glad to hear this. That option, when checked, only shows one instance in the loop. Un-checked, it lets all instances into the loop.

So, no, you cannot have it be out of the loop without having that option checked, which causes the related-events problems to begin with. For further refinement of things from here, like cleaning up your lists of events, you’ll have to work with your developers. I’m sorry about the limitation in the plugins at this time that cause this!

A way to possible hide all recurring instances other than that first event would be to use CSS, like for example adding this to the bottom of your theme’s style.css file:


.type-tribe_events.tribe-recurring-event-child {
display: none !important;
}


This isn’t perfect and unfortunately getting things exactly as you want will take some refinement and further custom development, but I would like to mention that improving this is squarely on our radar. The problem is arising from the collapse_sql() method, which itself is in the Tribe__Events__Pro__Recurrence__Queries class—we don’t have any immediate bugfixes on the horizon because it’s not a simple bug fix that would fix this, but an actual re-factoring of our current approach in that method, but hopefully in the coming months we’re able to improve compatibility of this with other plugins, themes, code, etc.

Thank you,
George

[George]

Thank you @stagetech—much appreciated. I will close this specific thread for now to help keep issues organized, but if you have a breakthrough and want to share it—or have questions about anything else!—don’t hesitate to open a new thread any time.

Thank you!
George

[George]

I’m sorry about the delayed response here, @twkmedia. I have been unsuccessful in my attempts to recreate your problems and am still trying to do that; I will be roping in the help of another developer here to see if they get different results.

I’m sorry about the pace of this and appreciate your patience!

— George

[George]

Thanks for clarifying this, Robert, though unfortunately I have not made progress on figuring out why your custom code does not work.

You will have to take the reins from here, and I’m sorry about that, but unfortunately these are issues that are too far outside the scope of our support forums.

Yes, you are using some of the same hooks as our own code, but your callback functions are doing different things than our internal class methods. There could be simple issues at play here—for example, our own class methods run on the init WordPress action, with a priority of 100. Yours are just…attached to tribe_events_tickets_metabox_advanced, for example, but not through the init function like our class method. So that could be a factor here, for one example of how you are doing things differently—just one difference I was able to notice.

Please read this page to learn more about our support policies → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

I cannot help any further with your custom code; I’m sorry to disappoint, genuinely.

But from here, your best options are as follows:
• Remove all custom code and use the built-in fields.
• Troubleshoot your own custom code.
• Hire a developer to assist you in adding your own non-normative custom fields to the plugin. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

If you have any further questions about your custom code, I will not be able to answer them; if there’s anything else I can try to help with, however, please let me know

Sincerely,
George

[George]

Thank you for sharing this information, @Jeremy—I unfortunately don’t see any obvious culprits here, and since your “number of items on blog pages” setting is already set to 10 but is not being obeyed by your event pages, at this time I think there could be a theme or plugin conflict on your site causing this.

To help determine if that’s the case, I would recommend doing all of the steps outlined here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After EACH STEP, check on your issues and see if things behave any differently.

What do you find when you do all of this?

Thank you!
George

[George]

There’s unfortunately no progress on my end, @stagetech—I’m sorry for the delayed response, but have been tinkering a bit to no avail. Your solution is a solid one, despite it affecting all other products….

I’m sorry to disappoint @stagetech! I think from here your best bet is to reach out to WooCommerce-specific support folks: “How can I add shipping to some Virtual Products, but not all?”

I’ve been unsuccessful in trying to do this. Sorry, @stagetech! 🙁

— George

[George]

There is unfortunately not a way to nest it as a child, @kendra—sorry to have to bear more bad news here!

To add support for it to your “breadcrumbs”, there is unfortunately no way to do this from within our plugin. I would recommend contacting the support team of the folks who make that breadcrumb-generating product; i.e. if it comes from a theme, the theme support, or if you’re using a plugin to generate, reach out to those folks.

Sorry to disappoint. 🙁

Sincerely,
George

[George]

Glad to hear it! 😀

Cheers,
George

[George]

Thanks for clarifying—you cannot have a Page trying to use the same slug as the Events Slug, so you can either delete that page, modify its slug to be something else, or change your Events Slug to be something else.

Only one of these items can be at the /calendar URL on your site.

Make one of these changes and let me know if it helps!

Thanks,
George

[George]

Thanks @Martin!

Glad to hear about this progress, @Steve. I’ll now close up this thread but open a new one any time if other issues arise. 🙂

Best of luck with your site,
George

[George]

Thank you for this update, @Roberta!

In regards to your issues, do you happen to have a page on your site called “Events”, or that is trying to use that slug “/events” on your site?

You can check this by going to the literal “Pages” section in your wp-admin—if you have a page like this, try deleting it, because if there is a page trying to use the same slug as the Events slug then it could cause breakages like you experience.

---

Also, Roberta, you mention having tried all debugging steps, but just to be 100-percent clear, have you done the same exact steps I recommended to Henrik in the reply above your most recent one:

If you activate a default theme like Twenty Sixteen, and then deactivate ALL plugins on your site except for only The Events Calendar and Events Calendar Pro, do you have any progress with your issues?

If you don’t at first, what if you leave your site in this state and then head to Settings → Permalinks in your wp-admin, and just click “Save Changes” without making any changes? Though it seems odd, this little “trick” might help refresh the site’s permalinks and make a difference when your site is in the above-described state.

When your site is in the 2016 theme with only The Events Calendar and Events Calendar Pro active, you have the same exact issues?

I just want to confirm that; because I unfortunately cannot recreate this problem. 🙁 Let me know about this and we move on to other troubleshooting methods from here.

Thank you all for your patience and persistence here!

Sincerely,
George

[George]

Thanks for posting all of this, @Lewiscenterarts!

I’ve taken a look through this and am sorry to say that no definitive course of action has come to mind. 🙁 I’m not quite sure what’s going on here, and at bottom I think this is something that will require the more in-depth working of your Developer and such.

There is one thing I can recommend trying that could make an impact here—if anything, it might reduce the Error Log output:

Head to your general Events Calendar settings in your wp-admin (Events → Settings → General) and find the option that is labelled, “Recurring event instances.” Whatever its current value is, toggle it to the opposite of that and save the settings.

Upon doing this, does anything improve? Let me know!

Thank you,
George

[George]

Hey Alpay,

You can share screenshots by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

However, please also link directly to the page that is in your screenshot—I have not found a FlexSlider on your site, so if you can link to where there’s a FlexSlider on your site I will check it out. A screenshot will not help me identify a bug, unfortunately. 🙁

Thank you!
George

[George]

We do not have this in our plugins at this time, Paul—the RSVPs still require entering a name and choosing the amount of “seats” to reserve and such.

The one-click “I’m attending” option is not currently in our plugins.

Cheers!
George

[Author]

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