[George]

Hey @Cindy,

Really sorry for the trouble here! We’re working with the Avada folks to figure out the problem here.

I wanted to suggest something that you could try here that would be a huge help in finding out the issue with Avada 4.0.2. I totally understand if you can’t do the test I’m about to recommend,, but we’re reaching out to everyone affected.

If possible, can you try finding these three files in your Avada theme files:

• tribe-events/day/single-event.php
• tribe-events/list/single-event.php
• tribe-events/pro/map/single-event.php

In each of those files, look for a bit of code that looks like this:

the_excerpt();

Then replace each instance of this code in each of the three files with this:

tribe_events_get_the_excerpt();

Save the file changes, then have a look at your site where there were display issues with events. Does anything improve?

If you cannot make these changes, no worries—it’s just an important test that could help move this issue forward to a faster conclusion. We’re having trouble recreating the problem on both sides here, so are reaching out to customers directly to see if the above code change alters the behavior of the issue at all.

Thank you!
George

[George]

Hey Robert!

Thanks for reaching out. Just to be certain, when you say “the Settings → General page,” are you referring to the “general” tab within The Events Calendar’s own settings page? Or are you referring to the main WordPress settings?

Because the latter option is the one you should be looking for—the general WordPress settings. I’ve highlighted where to find this in your wp-admin in the following screenshot ? https://cldup.com/R16DqDWAzF-1200×1200.png

Once you find this page, you should see the “Week Starts on” option as shown in this screenshot ? https://cldup.com/zVDAgXzCQm.png

If you do not find this page or that option, then in your response please post your system information (which you can learn to do by clicking here).

Thank you!
George

[George]

Hey @Roni!

No worries, we can take care of this for sure. Simply follow the steps on the following page. ⚠️ Please include a link back to this thread for reference in your email!

Here’s the page ? https://theeventscalendar.com/knowledgebase/refund-policy/

Cheers!
George

[George]

This reply is private.

[George]

This reply is private.

[George]

Hey Johanne,

Thanks for your followup. Adding event information to the cart is unfortunately another customization. 🙁

We cannot help with customizations even for license-holding members on our premium forums. Since this forum here that you’re in is our free “Pre-Sales” forum, we can’t tell if you have a license or not, so I will close this thread after this reply because we cannot offer technical support in the “Pre-Sales” forum.

If you have other, non-customization questions after this, please log into your account that has a premium license and post in premium forums.

Now, as for your question, like I mentioned it’s another customization unfortunately. 🙁 We have a knowledgebase article here, though, that covers how to add ticket information to cart details ? https://theeventscalendar.com/knowledgebase/adding-the-event-date-to-ticket-emails/

Now, that article specifies emails, so you might wonder why I’m sharing it for the shopping cart. The reason is that the action being used, woocommerce_order_item_name, can basically just be swapped out for another action that targets the cart specifically; the rest of the code and remain basically as-is.

An action that might work well is woocommerce_cart_item_name. Check this out in this file within WooCommerce to see what function arguments you need:

wp-content/plugins/woocommerce/templates/cart/cart.php

Tinker around with this information, research the WooCommerce actions needed here, and be sure to keep backups of your custom code so that you don’t lose it in a plugin update! 😀

Best of luck with your modifications,
George

[George]

No worries!

Stay tuned to future plugin updates to see if new filters for “tickets” and “attendees” ever arrive, which is a project we are exploring and working on.

Cheers,
George

[George]

Thanks for clarifying, Tony. So sorry for the trouble here. To proceed with a refund, check out the link I shared two replies above. That link is here for reference again ? https://theeventscalendar.com/knowledgebase/refund-policy/

Do these steps and we’ll issue a refund immediately. Thank you for your patience here!

George

[George]

Thanks for clarifying!

Sorry to pose another question here, but can you share a link to where this is visible on your site? I’m just curious to take a look to see how it’s rendering.

By default, the tickets render below content. So I’m curious:

1. Do you happen to know why they’re above the content? Have you made any code customizations to make this happen?

2. If you do nothing else on your site but activate a default theme like Twenty Twelve, where does the ticketing content show up?

Thank you!
George

[George]

Hey Abraao,

Thanks for your reply. That is unfortunately not possible with a shortcode or any other “out-of-the-box” means. 🙁 Sorry to disappoint!

Cheers,
George

[George]

Thanks for sharing this! I wish you the best of luck with your site. While I’ll close this thread for now, if you have any other issues, questions, concerns, etc., come back and open a new thread any time. 😀

Cheers!
George

[George]

Hey Todd,

Thanks for reaching out. We unfortunately cannot help with code customizations/modifications here, so this is a project you will mostly have to undertake on your own. 🙁 I’m sorry to disappoint! ⚠️ Please read this page for more information → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

With that being said, I would like to at least help point you in the right direction here and recommend some steps to make that a reality!

There are two excellent resources for learning the basics of creating a custom RSS feed. I would recommend checking out these two resources as follows:
• https://codex.wordpress.org/Customizing_Feeds
• http://www.wpbeginner.com/wp-tutorials/how-to-create-custom-rss-feeds-in-wordpress/

With that information, you should be able to put together a function custom feed. But how to make it pull events from The Events Calendar? For this aspect, our function tribe_get_events() might be super handy. I would recommend trying to use this function, or at least reading the WP_Query inside the function to see how to query for events from The Events Calendar. To learn more about tribe_get_events(), check out this guide here:
• https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

I hope these resources help!

Best of luck with your tinkering,
George

[George]

This reply is private.

[George]

Hey @Ryan/Chris,

Thanks for reaching out! What you describe is unfortunately a limitation of our plugins at this time—the iCal Importer imports event from a source. But it does not currently “watch” that source for any changes that have happened on pre-existing and pre-imported content. There’s technically no way to do this, really, in most cases.

We try to catch for such changes, prevent duplicates where possible, and are constantly working on this, but currently there is no continuous-synchronization sort of feature that is as completely developed as would be ideal here.

In the meantime, to help me get a sense of your site and see if I can recommend things to improve the behavior, can you post your site’s “System Information”? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you,
George

[George]

This reply is private.

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