[George]

Hey Keith,

Do you mean just from the Community Events Submission form for events? Or are you trying to limit this even in the wp-admin of the site, too?

In either case, custom coding is unfortunately required. 🙁 There is no out-of-the-box support, in other words. We cannot help with custom coding, but I would happily at least try and put a code snippet together for you that achieves this.

If I fail to do that, I will recommend the next best steps you can take.

Thanks!
George

[George]

Hey Murray,

You unfortunately cannot implement custom ticket designs without some rather extensive custom coding. 🙁

As for how to add tickets to a post or page, when you go into the edit screen for a post or page you should see a “Tickets” metabox where you can create tickets.

You can see screenshots and learn more about the ticket creation process here → https://theeventscalendar.com/knowledgebase/making-tickets/

Do you find that metabox when you view the edit screens for Posts or pages?

---

As far as your dilemma about Tab A into Slot B, let’s first make sure that tickets are working as expected and are properly available on posts and pages. If they are, I’ll think you’ll find that Tab A does mostly fit into Slot B already—ticket purchase options ARE easily viewable/clickable on the post/page/event once you click into it; the ticket emails DO send upon purchase; etc.

I apologize that your simple questions have gone into a more complicated exchange Murray—your patience is appreciated. There are a few potential places where issues can arise, and so it’s worth going through the support process here and working through individual questions like the ones I have posed above just to make sure things are working correctly.

If not, then we can go through steps to fix things and continue from there.

Refer back to my questions at the top of this reply and let me know what you find.

Thank you!
George

[George]

This reply is private.

[George]

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[George]

Hey Stephane,

Thanks for reaching out.

I’m sorry to hear that you were not able to find specific information on their Documentation site about cancelling orders!

I would recommend contacting their support team for assistance on how to cancel or refund orders.

Once you figure out how to process refunds in WP E-Commerce, you can refer to the “Stock Counts and Attendees After the Refund” section of this article ? https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

That information should still be useful and should help with resetting stock counts to your liking after processing an order.

Cheers,
George

[George]

This reply is private.

[George]

Hey Greg!

We have just published a fix for iCal Importer that should help here. You can read more about the fix and how to get it on your site here → https://theeventscalendar.com/hotfix-release-ical-importer-4-2-5-1/

Thanks for your patience! 😀

George

[George]

This reply is private.

[George]

Thanks for the followup Luciana!

Since you do not have a premium license, I unfortunately cannot provide much support here and may have to redirect you to our free support forums.

However, I will still try once more to help! 😀 I looked at your site and did not see any distortions of the footer. Can you share links to specific pages on your site where the footer is distorted?

Also, can you share screenshots of the distortion where you see it? You can do so by uploading the screenshots to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Thanks!
George

[George]

1. Can you confirm that the version of the site I have posted in the screenshot above is the correct version of the site that you are talking about? The development site, that you will eventually migrate over to the real server when ready to launch?

2. Do the events that don’t show on the front-end still exist at all in the wp-admin of your site?

[George]

Hey Greg,

Okay, I am sorry to hear about all of the trouble here.

1. Can you reliably get duplicate events or venues to generate on your site if you do a specific set of steps?

2. If so, then at this stage the only recommendation I can make is as follows:

• Check out this troubleshooting guide on our site → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
• Perform EACH STEP in that process.
• After EACH STEP in that process, do the steps established in step #1 here: in other words, do the exact steps that cause the duplication problem.
• Anywhere along the way in the process, does the behavior of duplication problem change at all?
• Anywhere along the way in the process, does the behavior of the “it doesn’t save ANYTHING” problem change at all?

Let us know if you can perform these steps on your site, and if so, what you find.

Thank you!

Sincerely,
George

[George]

Thank you!

Can you also post your site’s “System Information”? It’s super easy; here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

[George]

Hey Murray,

Thanks for your followup.

So, if you don’t want to get into event calendaring, then the simplest way to go about this (making the tickets purchasable, have them go through the WooCommerce check out, etc.) is to make a Post or Page on your site for the Halloween event.

Add your tickets to that post or page.

Then direct folks who want to go to the event to that post or page.

They can select how many tickets they want to buy, click “buy tickets”, and check out from there.

Does this information help at all? Apologies if I’m not hitting the nail on the head here — let me know!
George

[George]

Hey @Urs,

My apologies, I thought you were referring to the Filter Bar provided by the Filter Bar add-on. It sounds like you are instead referring to the horizontal bar atop calendars that provides a way to select what “view” of the calendar you want (List, Month, Week, etc…)

To hide this bar, there are two main options. First, try heading to Events → Settings → Display in your site’s wp-admin. Look for the checkbox called “Disable the Event Search bar.” Check this option, save your changes, and have another look at your site’s event page.

☝️ This does NOT fully remove any features—it just replaces the big bar with a much smaller one.

If you don’t even want that smaller one, and want to wholly remove the bar, then go back and UN-check the “Disable the Event Search bar” option from the step above.

Then, try adding code like the following to the bottom of your theme’s style.css file:


#tribe-events-bar {
display: none !important;
}

Cheers,
George

[George]

Awesome! Glad to help, Tiana.

Open a new thread any time if other issues or questions arise. 😀

Cheers,
George

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