[George]

Hey Josef,

Have you been able to see my answer above here? No worries if not yet, I just wanted to check in! 😀

— George

[George]

Hi Rachel,

This thread is Josef’s and relates to some RSVP / ticketing questions.

We are indeed working hard to address folks’ errors and have since published three separate hotfixes to help folks out. So at this point, we have published fixed versions of everything and you should be able to get things working fine by updating The Events Calendar to version 4.3.1.1 and Events Calendar Pro to 4.3.1.1, as well.

Note that the version numbers here are NOT 4.3.1, but 4.3.1.1 ?!

If you have further questions or follow-up comments, please open a new thread on our free forums.

Thanks,
George

[George]

Hey Rodrigo,

Thanks for your follow-up.

There is nothing in our code that would have caused an auto-update, so you must have auto-updates enabled on your site somehow.

To be clear, do you still have fatal errors on your site? Or are those resolved now?

If errors persist for you, then at this point, we have published fixed versions of everything and you should be able to proceed by updating The Events Calendar to version 4.3.1.1 and Events Calendar Pro to 4.3.1.1, as well.

Note that the version numbers here are NOT 4.3.1, but 4.3.1.1 ?!

You can perform those updates manually by using the instructions in our guide here.

Thank you,
George

[George]

Hey Waseem,

I unfortunately don’t know of a similar plugin but do agree that it’s an important feature and it’s one we are working on. It unfortunately is not something we will be able to release; the timeline is at least a year or beyond. But it is important indeed.

Sorry to disappoint! Please let me know if there are any other issues or questions I can try to help with.

Sincerely,
George

[George]

This reply is private.

[George]

☝️ I just want to confirm that the fix has indeed not arrived just yet, but we are working hard on this issue. Please stay tuned — I will update this thread with news upon release of the fix!

Thank you for your patience, Christoph!

Sincerely,
George

[George]

Excellent, Mathew — thanks for this update. And again, sorry for the trouble!

— George

[George]

Thanks for reporting bag, Greg. Really sorry for the trouble here!

Open a new thread any time if other issues or questions arise.

Cheers!
George

[George]

Hey John,

Thanks for working through this, and again I just wanted to apologize for this trouble.

You say that you downgraded to 4.2.7, but then you say, “Now even though I have the 4.3.1.1 versions of The Events Calendar, Event Tickets and Event Tickets Plus installed” — to be clear, can you please upgrade to these versions of things on your site and ensure the following versions of software are active?

• The Events Calendar 4.3.1.1
• Events Calendar Pro 4.3.1.1 (not 4.3.1! 4.3.1.1 is a new update we published just a few hours ago)
• Event Tickets 4.3.1.1 (not 4.3.1! 4.3.1.1 is another hotfix published late last night
• Event Tickets Plus 4.3.1

Also, please make sure your site’s version of WordPress itself is up-to-date; it should be the current version, 4.6.1.

---

If you ensure all of the above software is running and still have issues, then in your reply can you please post your site’s complete System Information? Here is how to post that ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Glad to hear it, Eric. Thank you for your patience here!

[George]

Hi Meena,

Sure thing. At this point, we have published fixed versions of everything and you should be able to proceed by updating The Events Calendar to version 4.3.1.1 and Events Calendar Pro to 4.3.1.1, as well.

Note that the version numbers here are NOT 4.3.1, but 4.3.1.1 ?!

I hope this helps!
George

[George]

Hey Lisa,

I’m sorry for the trouble with our plugins and am glad to help here.

One thing you mentioned in your post really stood out to me:

usually when the time goes past midnight then it is the wrong date as well

☝️ With this in mind, the first thing I would recommend here is to head to Events → Settings in your site’s wp-admin and try changing the “End of day cutoff” option.

If you push this back to, say, 2am or 3am, and then test importing some events whose dates tend to get pushed ahead like you report here, does anything improve?

Thank you!
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[Author]

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