500 Error When Trying To Update Events Calendar Plugin

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  • October 20, 2016 at 2:52 pm #1180155
    James Faulknor
    Participant

    I get a 500 error when I try to update the core version of the plugin (i.e. Events Calendar) to 4.3.1. Tried multiple times, please advise.

    October 20, 2016 at 3:03 pm #1180162
    esgudger
    Participant

    I have the same issue. Events Calendar Pro installed okay. However, the base plug-in Events Calendar has a problem. To restore the site using this plug-in, you will need a WordPress tool to deactivate the plug-in. Your site will come back up. I am sure someone will update the plug-in soon. My compete Calendar is not working due to this update.

    October 20, 2016 at 4:00 pm #1180203
    Amy
    Participant

    same problem here – I get a 500 error after updating. Lovely.

    October 20, 2016 at 7:10 pm #1180292
    George
    Participant

    Hey there,

    We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

    There are two main solutions to proceed and work around these issues.

    First: Replace the Files of The Events Calendar 4.3.1.1

    • If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
    • Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
    • Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

    ⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

    Next: PHP 5.2 Fix

    If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

    To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

    You can contact your web host and request they update their servers by sending a message like this:


    I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

    • PHP 5.6 or greater
    • MySQL 5.6 or greater
    • The mod_rewrite Apache module

    Thanks!

    Then, you have two options for a temporary fix:

    • You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

      return ! empty( tribe_get_events( $args ) );

      to this:

      $tribe_events = tribe_get_events( $args );
      return ! empty( $tribe_events );

    • Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

    Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

    Sincerely,
    George

    October 21, 2016 at 6:50 am #1180502
    esgudger
    Participant

    The new update to TEC Version 4.3.1.1 has fixed the 500 Error on my site.

    Thanks for the update.

    Eric

    October 21, 2016 at 1:24 pm #1180911
    George
    Participant

    Glad to hear it, Eric. Thank you for your patience here!

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