[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hi Nick,

Can you delete Events Calendar Pro from your site? Either in the wp-admin or over FTP?

If so, please do for now — this will not delete event content.

Once that’s deleted:

1. Can you confirm that you can activate The Events Calendar 4.3.1.1 without issue?

2. If so, please activate this plugin, and then before doing anything else, please share your site’s complete system information with us. Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. Once you’ve shared the system information, go ahead and try activating Events Calendar Pro again. When you do, do errors show up on your web site? If so, can you please copy the full text of these errors and paste them in a reply here?

Thank you so much — sorry for the trouble here!

George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[George]

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

• PHP 5.6 or greater
• MySQL 5.6 or greater
• The mod_rewrite Apache module

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

[Author]

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