4.3.1 Update broke my site – automatically?

Hey there,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

There are two main solutions to proceed and work around these issues.

First: Replace the Files of The Events Calendar 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Next: PHP 5.2 Fix

If you do the above steps and still see fatal error when you try to access your site, then this is the result of your site’s server running an old version of PHP.

To proceed, first please contact your web host and ask them to upgrade the version of PHP they are running. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You can contact your web host and request they update their servers by sending a message like this:


I'm interested in running the open-source WordPress (https://wordpress.org/) web software and I was wondering if my account supported the following:

Thanks!


Then, you have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:

  return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

Sincerely,
George

Hey Rodrigo,

Thanks for your follow-up.

There is nothing in our code that would have caused an auto-update, so you must have auto-updates enabled on your site somehow.

To be clear, do you still have fatal errors on your site? Or are those resolved now?

If errors persist for you, then at this point, we have published fixed versions of everything and you should be able to proceed by updating The Events Calendar to version 4.3.1.1 and Events Calendar Pro to 4.3.1.1, as well.

Note that the version numbers here are NOT 4.3.1, but 4.3.1.1 ?!

You can perform those updates manually by using the instructions in our guide here.

Thank you,
George