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October 18, 2017 at 12:39 am in reply to: Problems with responsive views on mobile #1365167

Geoff B.
Member

This reply is private.

October 17, 2017 at 11:44 pm in reply to: Orders are not completing after payment #1365149

Geoff B.
Member

This reply is private.

October 17, 2017 at 11:29 pm in reply to: Show french events on english lists and calendars #1365146

Geoff B.
Member

Good evening Israel,

First off kudos on the solution and thank you for sharing it with everybody!

Here are some answers to your previous question for good measure.

1) If there is a way to tweak Events Calendar to show the default language events when it’s not translated I would be glad you point me to the forum topic. As of now WPML options is not working with Events Calendar.

That feature does not exist yet. But it has been logged and you will be informed when it is released.

Other than that, we are also looking forward to Event Tickets Plus full integration.

Thank you for bearing with us.

Best regards,

Geoff B.

October 17, 2017 at 11:20 pm in reply to: Site URL #1365144

Geoff B.
Member

Good evening Phil,

Keep me posted.

Have a great day!

Geoff B.

October 17, 2017 at 11:19 pm in reply to: Change "Tickets" to "Registration" #1365143
Geoff B.
Member
Good evening Wendy,

Thank you for writing back.
I am sorry to hear this did not work for you.

I am not exactly sure why that is.

Can you ?:
1. Could you please send me a copy of the latest version of your WordPress theme and child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.
  Please ensure you are using the latest files as found on your actual website.
  This way I will get access to any updates or customizations you might have made.
2. Tell me if you are using any type of caching plugin (including through WordFence) ?
3. Tell me if you are using custom language strings already ?
Hang in there!

Geoff B.
October 17, 2017 at 11:12 pm in reply to: Calendar does not automatically update #1365139

Geoff B.
Member

This reply is private.

October 17, 2017 at 11:09 pm in reply to: I can't add a NEW event in my Wordress #1365136
Geoff B.
Member
Good evening Vitaliy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the upgrade removing the ability to edit AND add new events. Yikes!
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:
1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
As an alternative, you could downgrade our plugins.
I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Let me know how that goes.

Geoff B.
October 17, 2017 at 11:04 pm in reply to: Can I control who can add events? #1365134

Geoff B.
Member

Good evening Kyle and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Is there a way to control who can and cannot add events or are only the administrators allowed to do this?

The short answer is yes.
It will have to be based on their user role (and capacities).

I would recommend reading the following: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Let me know if that helps.

Have a great day!

Geoff B.

October 17, 2017 at 11:01 pm in reply to: URGENT: Only one ticket type actually adds to cart! #1365133

Geoff B.
Member

Good evening Sarah,

Thank you for writing back.
I am sorry to hear that downgrading did not fix the issue.

Could you please send me a copy of the latest version of your WordPress theme and child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

While you are at it, I would like to take a look at the plugin in question if you do not mind.
At the very least, we could disable it on tickets products specifically (as Event Tickets Plus should already provide you with the ability to capture additional info for tickets.

You also said that this used to work. Do you have any idea when it last worked?

Hang in there!

Geoff B.

October 17, 2017 at 10:51 pm in reply to: The Events Calendar – Month View Issue #1365131

Geoff B.
Member

Good evening Umesh and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the month view not working on your site.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, it looks like the link you provided now displays the calendar properly.
Can you confirm ?

Best regards,

Geoff B.

October 17, 2017 at 10:47 pm in reply to: Format basic calendar to look pretty #1365130
Geoff B.
Member
Good evening Sarah and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

How do I achieve something like this? http://salsalovers.com/
With the date overlay in purple… or the animated photo when hover?

These are the results of customizations made to the different views of our plugins.

This leaves you with 3 options:
1. Use the same WordPress theme (that contains these customizations). The theme is called fitness-wellness.
2. Take a shot of customizing the views yourself. You might want to read our Themer’s guide to get a sense of how that works.
3. If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.
How can I make more than three photos appear across the calendar?

In this case, the site uses Avada’s integration of our Event Custom post type.
Simply put, these are 4 column rows using “Events” as a source (they could have used blog posts in the same manner).

If you can use some form of page builder (Avada, Visual Composer, Divi, etc..) AND you can set the source to “Events”, you should be good to go.

The other options are to:
1. Use widget shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/
2. Tweak the photo view using the themer’s guide
Let me know if that helps.

Have a great day!

Geoff B.
October 17, 2017 at 10:36 pm in reply to: How are the Events and Event pages created? #1365129

Geoff B.
Member

This reply is private.

October 17, 2017 at 10:30 pm in reply to: Checkout Page #1365128
Geoff B.
Member
Good evening Thomas and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Typically, the “Order Review” section is part of the e-commerce WordPress plugin you are using (for the majority of people that would be WooCommerce).

This is why you are not finding it as part of our themer’s guide.

Here are a couple of examples on how to customize that section with WooCommerce:
1. https://wordpress.stackexchange.com/questions/207062/how-to-remove-or-disable-woocommerce-order-review-in-checkout-page
2. https://stackoverflow.com/questions/40922394/customizing-woocommerce-review-order-php-checkout-template
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.
October 17, 2017 at 9:51 pm in reply to: Change WooCommerce Button Text "Add to cart" #1365122
Geoff B.
Member
Good evening Joël and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The “Add to cart” text is found in Event Tickets Plus strings.
It can therefore be changed by:
1. Customizing the language file
2. Using a snippet in the functions.php file of your theme (without the PHP tag at the top): https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/
I highly recommend reading the 3 following articles on translation:
Let me know how that goes.

Best regards,
Geoff B.
October 17, 2017 at 9:46 pm in reply to: Traduction Title Events for October 2017 #1365121
Geoff B.
Member
Good evening Simón and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This way I will be able to see what is going on on your site.

In the meantime, I highly recommend reading the 3 following articles on translation:
Best regards,

Geoff B.
Author

Posts

Viewing 15 posts - 1,366 through 1,380 (of 9,860 total)

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