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Good evening Frans and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We will gladly try to assist you on this topic.After your kind invitation, I went ahead and checked out the URL you provided us with.
Based on what I am seeing, the event content is displaying in the page and not in the footer (see the following excerpt taken from the Google Chrome inspector).
https://gist.github.com/GeoffEW/b674ab4c8cc4c5e3a9e9
Perhaps what is going on is that there is no background color defined for the .single page class. This is why it might look like its in the footer (because it’s red).
Try adding the following CSS rule and let me know if that helps
https://gist.github.com/GeoffEW/eb779c0b252127b9ef52
Have a great day!
Geoff B.
Bonsoir Yohann,
Super! Je suis bien content que le tout fonctionne à votre goût.
Vous êtes toujours le bienvenu dans nos forums s’il y a quoi que ce soit d’autre.
Je vais donc fermer ce billet.
Cordialement,
Geoff B.
Good evening Ciaran,
Thank you for running the tests.
I’m sorry to hear that you weren’t successful.Could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
Based on a quick investigation of your website, there seems to be some issues with some of the Javascript loading, mainly from the google tag manager plugin (as you can see in the Google Chrome console). So it is very likely that by deactivating all the plugins, you will find that there might be one that interferes with your WordPress theme.
Let me know how that goes.
Best regards,
Geoff B.Good evening Oscar,
Thank you for your reply.
It does appear that the extra function is not going to work in your specific case unfortunately 🙁There is one more test I would like you to run (at least temporarily). Could you revert the slugs back to the default one (comunidad for community instead of sugerir-evento) and see if that changes anything ?
Let me know how that goes.
Best regards,
Geoff B.Good evening Jean,
I do have good news. We just released the Events Calendar Pro version 4.06 which should address your specific issue.
Could you please update and let me know how that goes please?
Have a great day!
Geoff B.
Hey Dave,
Wow! You are right, lots of action in your neck of the woods.
Hang in there and let me know how your changes go.
Have a great day!
Geoff B.
@Robert,
I can see you opened a separate thread on this topic (which is the right thing to do to get the appropriate support and follow-up).
To answer your question, this is a very rare occurence that is a symptom of some kind of issue on your specific install.
I am pretty confident whoever assists you in your thread will help you figure out what is going on.
Have a great day!
Geoff B.
Good evening Dermot,
I’m glad the issue is gone. This is always good to hear 🙂
You are always welcome back on the forums if there is anything else.
For now I will close this thread.
Have a great day!
Geoff B.
Good evening Hannah and welcome back!
We are sorry to hear about the issues you have been encountering with the Community Events.
Just to set expectations, as you might suspect, unfortunately we do not provide support over email.
Furthermore, premium plugin support is offered only to our customers that have active licenses.With that in mind, the extent of my support can only be fairly limited in your specific situation.
That being said, error 500s usually stem from a problem with a corrupted .htaccess file or from a plugin that handles roles and capabilities (such as Unlimited Membership Pro). Although I cannot support this plugin, I am pretty sure it uses the .htaccess file to do its job.
So in short, based on your tests, you have confirmed that the issue has nothing to do with the Community plugin (and reverting back to the older version of the plugin is actually responsible for the DB error messages you got).
My recommendation would be to leave everything the way it was before and to either:
- Check the settings of Unlimited Membership Pro
- Flush the .htaccess and recreate it
- Contact the plugin author
- Change for another roles plugin such as Members
Since this is not a pre-sales question, this is as far as we can take the support on this topic.
We do wish you the best of luck 🙂
I will now close this thread.
Thank you for your understanding,
Geoff B.
Good evening Daniel,
We are sorry to hear about the registrants being able to register after the event date.
We will gladly try to assist you on this topic.Why is Events Tickets Plus not honoring the time I specify for a given event?
At this point, I am unsure of the answer to that question. But I would love to find out.
As a first troubleshooting step, could you please provide us with your system information in a private reply ?
What would also be awesome is if you could provide us with a specific example (URL) and with a screenshot of the tickets settings for that event.
For now I am assuming that each of these tickets has a value for End sale date . Could you confirm ?
Could this possibly be a time zone issue?
It might be. If you don’t mind, it would certainly be worth a test.
Under Events -> Settings look for the Timezone settings section (at the bottom of the page) and try the Use local timezone for each event setting and see if that changes anything.
Let me know how that goes.
Best regards,
Geoff B.Good evening Guillermo and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We will gladly try to assist you on this topic.Can I remove the Near , location on the search bar?
There are a few ways to do this, but without a doubt, the simplest way is to hide that div by adding the following piece of CSS to your WordPress theme.
https://gist.github.com/GeoffEW/442f866a1601888796c8
Let me know if that helps.
Have a great day!
Geoff B.
Good evening David and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the page title acting up for Events.
We will gladly try to assist you on this topic.As a first step, I would recommend reading the following post from our Knowledge base (and trying the suggestions).
Let me know how that goes.
Best regards,
Geoff B.Good evening Dion and welcome back!
Thank you for reaching out to us.
We are sorry to hear about your RSVP confirmations being labeled as from WordPress.
We will gladly try to assist you on this topic.It sounds like the RSVP plugin is using the default WordPress mail functions. The easiest way to solve this would be through the use of a SMTP plugin that would let you replace the default WordPress mail functions.
There are a good number of them out there, but from experience, I’ve had great success with Easy WP SMTP.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Maarten and welcome to the Events Calendar forum!
Thank you for your interest in our products and we’ll be glad to answer your question.
I also want to sell tickets using Woocommerce. Is this add-on part of the PRO package?
The short answer is no unfortunately. The PRO package is awesome and contains many great features, 1 year of updates and support (as I am sure you are well aware of).
To be able to sell tickets through WooCommerce, you will need the Events Tickets Plus premium add-on which works completely separately from the Pro premium add-on. In other words, you can buy you do not need one to run the other, but they work great together 🙂
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Josh and welcome back!
Thank you for reaching out to us.
We will gladly try to assist you on this topic.What is the best way to set this up so that I can continue to add future dates?
That’s a great question. There are currently plans to add random single dates to recurring events as a feature.
Unfortunately, I cannot commit to a release date at this point. But stay tuned!In the meantime, it sounds like you have 2 options:
- Create a recurring event that repeats every Tuesday, Thursday and Saturday with an end date (that you can change if you need to add future dates).
a) You can then create exclusion rules to remove the unwanted dates (as explained here)
b) Alternatively, you could delete the unwanted child events - Create simple events (not recurring) that are all part of the same category.
I wish I had a better answer for you, but for now it’s the best one I have.
Let me know if that helps.
Have a great day!
Geoff B.
