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Hello Dave,
Let me answer a couple of your questions.
I have changed the template back to the default tribe’s template. So now the top is showing “Tribe_events”. I just want to confirm that what I am trying to edit is the single event.
Yes, absolutely. this is the single event. From a technical standpoint, a single event uses the same template file than a single post (single.php), hence the funky title display.
In other words, to follow your existing code:
elseif ( is_single() && get_post_type( $post->ID ) == "tribe_events" ) {
$title = ...
But as we talked about before, the thing is that this is all under a WooCommerce based function (woo_display_top_section).My best recommendation would be to talk to the template’s author to get a better sense of how to add such a condition to work nicely with the theme.
As much as I love to help, as you know the scope of my support for a specific theme is unfortunately limited to getting you started.As per your other approach, I like the fact that you are trying to separate this from the woo_display_top_section function code.
However, applying this to every single page that is not home might be a bit overkill (I’m not sure that would work as expected).To make a long story short, what you are trying to do is:
IF is_single AND post type = tribe_events , THEN change the way the title of the page is displayed (or the whole header if you prefer).
You are almost there!
Have a good week-end,
Geoff B.
Good afternoon Neal,
Thank you for sharing the system information.
To be honest, I am as puzzled by this as you are. But, let’s pursue our investigation.One thing I would suggest is to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is. We are trying to establish wether or not there is a plugin or theme conflict going on.
The other thing I would like to ask is a bit more information on the test you conducted.
Is it possible 1 out of the 2 tickets you sold did not have a “completed” WooCommerce transaction status ?Depending on the payment gateway selected, that would make a big difference. The reason for this is because the actual ticket is not considered sold (thus not impacting the stock) until it has been “completed”.
Let me know how that goes.
Best regards,
Geoff B.Good day Eric,
Thank you for your understanding and stay tuned for those new features!
Have a good week-end,
Geoff B.
Good day Robert,
Wonderful! I’m glad that worked for you.
You are always welcome back to the forums if there is anything else.
Have a good week-end,
Geoff B.
Good day Josh,
Thank you for your offer of beta testing and for your understanding.
The great news is that we have a wonderful team of QA testers for that very purpose.
This means you can just sit back and enjoy the new feature as it comes out 🙂Have a good week-end,
Geoff B.
Good day Safety,
I’m sorry to hear that it did not work better with the latest versions of TEC, TECP, ET and ETP, even in live mode.
You are right, the best solution short term is to hide the print link.
Sorry about the inconvenience and let us know if you need help with that.In the meantime, I also noticed EDD went to version 2.9. Perhaps that’s worth a try as well.
We are working hard at coming up with a fix and on new features as well 🙂
Thank you for your understanding,
Have a great day!
Geoff B.
Hello again Ciaran,
It looks like you have solved the issue on your website (I just visited again).
Can you confirm that this is the case ?
Could it be caused by our latest updates ?Have a great day!
Geoff B.
Good day Frans,
I’m glad this worked.
Here’s the revised version of the CSS to take care of the “all events” page as well
https://gist.github.com/GeoffEW/eb779c0b252127b9ef52
Best regards,
Geoff B.
Good day Oscar,
I’m sorry to hear this did not work for you.
We just released new versions of the plugin. Could you please try installing these new versions to see if that fixes it ?
Best regards,
Geoff B.
Good evening Robert and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the out of memory error message you have been getting while trying to update events.
We will gladly try to assist you on this topic.As discussed previously, such a message means that the requested task cannot be completed (kind of like a feedback loop if you would) and as such is exhausting the available memory set through wp-config, php.ini or through your webhost’s Cpanel.
There can be many causes for this, so although I understand that this is urgent, I just want to set expectations that it might take us a bit of back and forth to troubleshoot.
In any case, the first thing I would recommend is to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
The second thing I would recommend trying is to update to the latest version of the Events Calendar and the Events Calendar Pro (we just released version 4.06 of both), because your issue can be caused by corrupt files in your plugin’s installation.
Let me know how that goes.
Best regards,
Geoff B.Hello again,
As I was logging this in, I was wondering, if you don’t mind, could it be possible to let me know if the print link is broken when not in test mode ?
Thank you once again,
Geoff B.
Good evening Safety Links and welcome to the Events Calendar Support forum!
Thank you for reaching out to us. We are sorry to hear about the broken link for “print ticket”.
This must be really frustrating for your users.I just tried to replicate this on my site and was able to reproduce the issue on a very basic WP install.
So this means it is a legitimate bug for which I want to apologize for on the team’s behalf.
Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.I am unsure of the cause of this (perhaps the latest version of EDD) ? In any case, short of removing the print link from the email, I don’t have a work around for now but I will let you know if I have one.
Thank you for your understanding and for bringing this to our attention.
Have a great day!
Geoff B.
Good evening Eric and welcome back!
Thank you for reaching out to us.
We will gladly try to answer your question.First of all, this is a great idea.
This is why we have begun working on this very feature as you can see here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3738379-collect-all-attendee-information-for-multiple-tickUnfortunately, this means that there is currently no simple way to do this.
Moreover, I cannot commit to a release date at this point. But stay tuned!I wish I had a better answer for you, but for now it’s the best one I have.
Have a great day!
Geoff B.
Good evening Paul and welcome back!
Thank you for reaching out to us.
We will gladly try to answer your question.I would like to control how each ticket I sell is numbered.
For example, if I’m selling 150 tickets to my Miles Davis concert, I would like to sequentially sell ticket numbers 201-350. And then, if I sell tickets 201-300, I know that I can sell 50 tickets at the door.
Is this control possible?
If I understand correctly what you are trying to do, you would like to “lock” a ticket numbering range for a specific event.
If that is correct, this feature is part of our plans, but feel free to add your vote to expedite things here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5492884-sequential-ticket-numbers-for-each-event
Unfortunately, that also means that there is no built-in way to do this for the moment 🙁
Currently ticket numbers are allocated as tickets are sold, regardless of the event.In the meantime, you could probably use one of our recommended customizers to do a customization for you.
I wish I had a better answer for you, but for now it’s the best one I have.
Have a great day!
Geoff B.
