Events Tickets Plus not honoring Start Date/Time and End Date/Time

[Daniel]

I have set a Start Date and Time, and an End Date and Time for an event, but registrants are still able to register after the end date. Why is Events Tickets Plus not honoring the time I specify for a given event? Could this possibly be a time zone issue? I have double-checked my WordPress settings and ensured that I specified CST for the time zone.

[Geoff B.]

Good evening Daniel,

We are sorry to hear about the registrants being able to register after the event date.
We will gladly try to assist you on this topic.

Why is Events Tickets Plus not honoring the time I specify for a given event?

At this point, I am unsure of the answer to that question. But I would love to find out.

As a first troubleshooting step, could you please provide us with your system information in a private reply ?

What would also be awesome is if you could provide us with a specific example (URL) and with a screenshot of the tickets settings for that event.

For now I am assuming that each of these tickets has a value for End sale date . Could you confirm ?

Could this possibly be a time zone issue?

It might be. If you don’t mind, it would certainly be worth a test.

Under Events -> Settings look for the Timezone settings section (at the bottom of the page) and try the Use local timezone for each event setting and see if that changes anything.

Let me know how that goes.

Best regards,
Geoff B.

 

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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