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Good afternoon Andres,
Thank you for your answer and for the tests.
On my end, based on all your screenshots and system information, I was able to reproduce the custom post type not saving issue, but not the single post issue.The fact that the tickets are not saving for custom post types is a bug.
We apologize for the inconvenience and we made it one of our top priorities.Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted as soon as a fix is released.
That being said, if that is useful to you, I can help you out in making the tickets appear properly in a normal post if you give me the URL of a test post containing that should display a ticket (as well as a screenshot of the detail of that ticket – the settings)
I wish I had a better answer for you, but for now it’s the best one I have.
Best regards,
Geoff B.
Good evening Canaan and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.
Is it possible to show something in the header html on the events homepage only?
Absolutely, you can do that. However, this will require some template customization.
Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
You might want to read our Themer’s guide to get a sense of how that works.
As an alternative, if you don’t feel confortable doing the code yourself, you could hire one of our recommended customizers to do the customization for you.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Riccardo and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.
The answer is yes, it is possible. But you would need to modify slightly the following snippet to do so:
/*
* Events Tickets Plus - WooCommerce Tickets - Prevent Ticket Email from being sent.
* @ Version 4.0
*/
add_action( 'init', 'wootickets_stop_sending_email' );
function wootickets_stop_sending_email() {
if ( class_exists( 'Tribe__Tickets_Plus__Commerce__WooCommerce__Main' ) ) {
$woo = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();
remove_filter( 'woocommerce_email_classes', array( $woo, 'add_email_class_to_woocommerce' ) );
add_action( 'woocommerce_email_after_order_table', array( $woo, 'add_tickets_msg_to_email' ) );
}
}/*
* Events Tickets Plus – WooCommerce Tickets – Hide You’ll receive your tickets in another email.
* @ Version 4.0
*/
add_filter( ‘wootickets_email_message’, ‘woo_tickets_filter_completed_order’, 10 );
function woo_tickets_filter_completed_order( $text ) {
$text = “”;return $text;
}Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
Finally, if you don’t feel confortable modifying the snippet, you could hire one of our recommended customizers to do the customization for you.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Hani and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.The fastest way to do this would be to have the URL to your website (in a private reply if you prefer).
Even better if you could give me an example of a page where you would like to change the font size.
Have a good week-end,
Geoff B.
Good evening Henriette and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the ticket stock going to zero!
I would love to help you with this topic.What is going on is that you are still using the events calendar woo-tickets plugin. This plugin has been deprecated for a while and will not work properly with the latest versions of our plugins.
You will need to switch over to Event Tickets Plus by going through the following procedure: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/
Hopefully, this should solve the issue.
Let me know how that goes.
Best regards,
Geoff B.Good evening Johannes and welcome back!
Thank you for reaching out to us and for sharing your system information.
I would love to help you with this topic.
The first thing I’d like to do would be to try to reproduce this on my end.
For that purpose, could you please share with me a link to the .csv file you are using (in a private reply if you prefer) ?
Secondly, if you don’t mind me asking, could you please tell me why you are reimporting the events a second time ? (just so that I get a better understanding of what you are trying to do).
Have a good week-end,
Geoff B.
Good evening Jürgen and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.To do so, could you please first provide us with your system information in a private reply ? (following the instructions found in the link)
Secondly, it would be very awesome if you could provide me with a URL of a page where you have performed the customization so that can get a better idea of the current state of things.
Have a good week-end,
Geoff B.
Good evening Chris and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the recurring events still showing the wrong time.
I would love to help you with this topic.I just took a look at the bug ticket in question (I am assuming that we are still talking about Facebook imported recurring events based on your reference to the last thread – if that’s not the case could you please let me know).
I can tell you that our team is working hard on it and that it’s at the top of their priority list, but full disclosure, they had to go back to the drawing board on this one.
So the net result is that I actually cannot promise you a release date, I can however tell you that we are just as eager as you are to release it. Our apologies for the inconvenience in the meantime.
On another note, I am not sure how much your system information has changed since the last time.
But I did notice that you are still using Event Rocket (which is no longer compatible with our plugins since 4.0 – and is know to cause some very unpredictable issues) and I also notice that through the process, there are a couple of informations worth sharing (any detail might help speed up resolution).
With that in mind, would you please provide us with your latest system information in a private reply ? (following the instructions found in the link)
It would also be great if you could tell me what your current timezone settings are for both WordPress and the Events Calendar
I wish I had a better answer for you, but for now it’s the best one I have.
Best regards,
Geoff B.
Good evening Jaap and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.1. With WPML active the “see all” link does not work. It just redirects to the first of the recurring events, for example “event/testevent/all/” gets redirected to “event/testevent/2016-03-04/”. Can this be fixed? It works when I turn off WPML, but that is not an option.
You are 100% right. Currently recurring events is the only feature that does not work properly with WPML for the moment. Our apologies.
We are working on a fix for this, unfortunately, I cannot commit to a release date at this point. But stay tuned!
If you are up for it, there is a manual way to make it work, but it involves assigning the correct language manually to each recurring event directly in the proper WPML SQL table.
2. In the tooltip with info about the recurringness of the event the date does not get translated. Why not? It gets translated everywhere else…
That is due to the same reason as above. The correct language does not get assigned to the recurring events.
I wish I had a better answer for you, but for now it’s the best one I have.
What I can tell you is that we will contact you as soon as a bugfix is out.
Best regards,
Geoff B.
Good afternoon Boerderijopvang and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.The first thing I would recommend is to make sure that each event has a Featured image (this is what displays in the list view).
If the image is still not displaying, then there is a strong chance that your theme’s customization is set up in a way that does not show images in the list view (we can work on that together if necessary)
As an alternative, you might also want to try the photo view to see how you like it.
Finally, one thing you can do is to temporarily switch back to a default WordPress theme to see if that displays the images in the list view (e.g.: twenty-fifteen).
Let me know if that helps.
Have a great day!
Geoff B.
Good afternoon Patrick and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.There are a couple of ways you could accomplish this:
- Through CSS
table.tribe-events-tickets .tickets_price .amount { display: none; }à- Through a template customization
You might want to read our Themer’s guide to learn how to edit the ticket template by including a modified file in your WordPress theme.
Let me know if that helps.
Have a great day!
Geoff B.
Good afternoon William and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.There are actually a couple of ways you could accomplish this:
- By doing a template customization for each of these views where you literally remove the venue hyperlinks. You can read more about that in our Themer’s guide which is actually the best way to remove the organizer hyperlink.
- By hiding elements using CSS rules (in your WordPress theme):
.tribe-events-list .tribe-events-venue-details .author, .tribe-events-single .tribe-venue a { display:none;}
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Ameet and welcome back!
Thank you for reaching out to us.
You are right, unfortunately this bug crept back in during our last release. Our apologies for the inconvenience.
We are working towards making this work again in our next maintenance release, so stay tuned, you will be notified as soon as the fix is out.
In the meantime, you could try adding the following snippet to your theme’s functions.php: https://git.io/vwIc9
Thank you for your understanding.
Geoff B.
Good afternoon Todd and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.I am not sure if this is what you are looking for, but there are a couple of options for that in Events -> Settings -> General (look for Recurring event instances and Front-end recurring event instances toggle)
Let me know if that helps.
Have a great day!
Geoff B.
