Adding tickets to new or exisisting event reduced to ZERO

[zobel]

Please advise… We can’t sell tickets
All ticket are set to ZERO on new events and when adding new ticket to an event almost sold out?

[Geoff B.]

Good evening Henriette and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the ticket stock going to zero!
I would love to help you with this topic.

What is going on is that you are still using the events calendar woo-tickets plugin. This plugin has been deprecated for a while and will not work properly with the latest versions of our plugins.

You will need to switch over to Event Tickets Plus by going through the following procedure: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Hopefully, this should solve the issue.

Let me know how that goes.

Best regards,
Geoff B.

[zobel]

Hi
Thanks…
I did the update…
Added the license key!
Same issue- No improvement 🙁

“Sold 0 (remaining 0)” –
And the amount of tickets is deleted when I save
I tried on the existing event and a new.

[zobel]

This reply is private.

[zobel]

Hi,

How do I hide/delete/ not show this:?
(See picture)
It shows up no matter I click the box or not!!?
I want it taken OFF… Why are U adding new stuff by default… Make it an option plz!

[Geoff B.]

Good evening Henriette,

Thank you for upgrading to Event Tickets Plus, this will help solve a lot of issues.

I am sorry to hear that you are still experiencing issues with the stock count of your tickets.
I forgot to mention that updating to Event Ticket Plus will not actually fix tickets where this was the case, but rather prevent it from happening again.

But since you are still experiencing issues with both new and existing events, it is possible that there is a conflict at play here. The most probable cause is if you WordPress theme has some customizations pertaining to tickets (which would probably need updating).

Could you run a quick test by temporarily reverting back to a default WordPress theme such as twenty-fifteen and seeing if the problem persists ?

Regarding the error messages you are getting from the settings page (which might help once we solve it), I believe you should read my colleague George’s great recommendations on a very similar topic. Hopefully this should solve things for you: https://theeventscalendar.com/support/forums/topic/warning-sprintf-function-sprintf-too-few-arguments-in-nfsc01h06mnt68/

How do I hide/delete/ not show this:?

You can hide it by simply adding the following CSS rule to your WordPress theme

.tribe-tickets-attendees-list-optout {display:none;}

You are making a very good point about the options being added by default. The intention in providing these new features was really good, but after many users comments (including yours), we will make a special effort to always leave things as an option when there are new features.

Thank you for bringing this to our attention.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts