[Geoff B.]

Good evening Andres,

Thank you for the screenshots.

I just did a quick test on my end with similar settings and I was able to obtain the ticket metabox in the posts (entradas).

However, I am noticing that you still have your custom post type (eventos) checked (which I would remove since there is currently a bug with that).

If that still does not get the ticket box to appear in a normal post, could you also please go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

This is because it is possible that there is a conflict with either your WordPress theme OR with another plugin.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Daniel,

Thank you for providing your system information.

There are couple of things I am noticing:

1. Exactly like the other thread you were referring to, it looks like you are using a Genesis based WordPress child theme. Could you tell me what version of Genesis you are using ?
2. Could you also tell me if there are, by any chance, any template customizations for the Events Calendar in your child theme ? (a folder named /tribe-events/ for in your theme’s directory)
3. I am also noticing that you are a couple of versions behind for WooCommerce. After a backup, would you mind updating to the latest version ?

Finally, in case you haven’t already, I would recommend going through the following checklist: https://theeventscalendar.com/knowledgebase/genesis-theme-framework-integration/

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Elian,

Thank you for the system information.

I ran a couple of tests and here are my findings:

1. I need to rename the files downloaded from: https://translate.wordpress.org/projects/wp-plugins/the-events-calendar/stable because they did not have the correct name
2. I updated these files from the latest .pot file (there were a couple of differences)
3. I replaced the files found in the /wp-content/plugins/the-events-calendar/lang/ folder with the newly refreshed the-events-calendar-nl_NL.po and the-events-calendar-nl_NL.mo files
4. I switched my WordPress language to Nederlands (not the Formeel one)

After doing this I can successfully display single events in Dutch.

Could you try the procedure on your end?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Abraham,

I totally understand where you are coming from.
And, as you pointed out, I am trying to help you figure out the cause of the issue.

We fully appreciate what you have done so far and we are always interested in any help we can get in resolving undesired and unintentional issues.

You are right, changing the nomenclature of the files does help to solve your specific issue. However, as much as it’s a great investigation starting point, it doesn’t necessarily mean that these files are the cause (maybe they are, but there is also a chance that something calling these files might be the doing this – in a plugin or a theme for example).

I also realize you might have gone through the testing for conflicts in the previous thread. Please note that normally, we systematically ask to go through that procedure again whenever there is any change (such as WordPress upgrade, plugin and theme updates). Speaking of which, has there been any theme update since the last thread ?

I realize this might be cumbersome for you, but in my experience, it is absolutely worth leaving no stone unturned. It is by far the fastest way to reach resolution.

The other reason for that is because I was unable to reproduce the issue on my end, even after several attempts.

This is why, unless you can tell me you went through a theme update since the last conversation, going through the procedure and confirming if the issue is still there with a basic WordPress theme would and without any non-essential WordPress plugins would be the next logical step.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Hani,

I’m happy to see that #1 and #2 accomplished what you were looking for.

For #3, could you please try the following modified CSS rules ?

Smaller size
.tribe-mini-calendar-event .list-info h2 {
font-size: 13px !important;
}

Remove date icon

.tribe-mini-calendar-event .list-date {
display:none !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Hey John,

Yes, you can:

• Redirect your “Add to cart” button pretty much where you want to: https://docs.woothemes.com/document/set-a-custom-add-to-cart-url-to-redirect-to/
• Redirect to a completely different URL after event submission with the following plugin: https://theeventscalendar.com/knowledgebase/redirect-to-different-url-after-event-submission/

Since I have Stripe as a payment gateway enabled and working on WC, can I split the payment of ticket sales with the organizer during the ticket sales phase?

Stripe will work alongside community events, but it does not allow the split payment option (at least not for now). But you can vote for the feature here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/13051791-add-stripe-to-community-tickets

Finally, keep in mind that anything that is not built-in can be added if you hire one of our recommended customizers to do the customization for you 🙂

Best regards,

Geoff B.

[Geoff B.]

Hey Miquel,

I’m stoked to see that worked out for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Habib and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the accidentally previous closed thread. I’m not sure what happened there. Our apologies.
I would love to help you with this topic.

This look mostly like a CSS related issue (in relation to your specific WordPress theme).

To be able to assist you, could you:

As a first troubleshooting step, could you please provide us with your complete system information in a private reply ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Give the URL of your website so that I can take a look at the proper CSS solutions ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Rob and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

It would be awesome if there were a way to make it so that each time someone purchases a VIP package, the ticket count for each of the events would decrement by one. Is there a way of doing this?

One way you could accomplish this is to have 2 types of tickets for an event (VIP and non-VIP), each with it’s own price.

Once the 2 tickets are set up for your event, you can take advantage of our fairly new “Enable global stock” option.

That way the global stock will be reduced, no matter what type of ticket is bought.

Let me know if that would work for you.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tic Tac and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe you will find all of your answers here: http://docs.easydigitaldownloads.com/article/348-paypal-adaptive-payments-setup

To answer your question, you need a verified business PayPal account.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Miquel and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for providing your system information.

We are sorry to hear about the fact that you cannot create events and that there seems to be items missing from your Events menu.
I would love to help you with this topic.

To solve this, you need to install the following free plugin from WordPress.org : https://theeventscalendar.com/product/wordpress-events-calendar/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Theadora and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the page title of your events page appearing as “Archive”.
I would love to help you with this topic.

1) Do you know why this may be?

2) What can I do to fix it?

It could be a few things. The good news being this is usually fairly quick to figure out.

The main reason for this is that by default, the Events Calendar is using the archive.php template from your WordPress theme. Depending on the theme, sometimes, the title “Archive” gets displayed by default on such pages.

The first thing I would recommend trying is to:

1. Go to Events -> Settings -> Display
2. Look for the Events template setting
3. Change it to Default Page Template
4. Save Changes

There is also a good chance that this will solve the datepicker issue.

Also, as a first troubleshooting step, could you please provide us with your complete system information in a private reply ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Cory and welcome back!

Thank you for reaching out to us.

Unfortunately, there is currently no built-in way to achieve this. But it could be accomplished through customizations.

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

That being said, I believe others have been successful at accomplishing something similar: https://theeventscalendar.com/support/forums/topic/how-to-hide-past-events/

As an alternative you could hire one of our recommended customizers to do the customization for you.

Let me know if that helps to get you started.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Daniel and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with the tickets.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also tell me if you followed this procedure to move from Events Tickets to Event Tickets Plus: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/ ?

Best regards,

Geoff B.

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