edit ticket button broken

[naturalepicurean]

Having same issue as these people
https://theeventscalendar.com/support/forums/topic/cant-edit-any-existing-tickets/

Can not push edit on the ticket. Looks like it try to load something and nothing happens.

Updated 4.1.2 on all event calendar, EC pro, event ticket, and ET pro.

I have tried editing on old tickets made prior to event ticket plugin and new tickets that I create today.

ecommerce platform is woo-commmerce
This edit issue affects RSVPs as well

[Geoff B.]

Good evening Daniel and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with the tickets.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also tell me if you followed this procedure to move from Events Tickets to Event Tickets Plus: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/ ?

Best regards,

Geoff B.

[naturalepicurean]

This reply is private.

[naturalepicurean]

This reply is private.

[naturalepicurean]

Could you also tell me if you followed this procedure to move from Events Tickets to Event Tickets Plus: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/ ?

I believe we did.

[Geoff B.]

Good evening Daniel,

Thank you for providing your system information.

There are couple of things I am noticing:

1. Exactly like the other thread you were referring to, it looks like you are using a Genesis based WordPress child theme. Could you tell me what version of Genesis you are using ?
2. Could you also tell me if there are, by any chance, any template customizations for the Events Calendar in your child theme ? (a folder named /tribe-events/ for in your theme’s directory)
3. I am also noticing that you are a couple of versions behind for WooCommerce. After a backup, would you mind updating to the latest version ?

Finally, in case you haven’t already, I would recommend going through the following checklist: https://theeventscalendar.com/knowledgebase/genesis-theme-framework-integration/

Best regards,

Geoff B.

 

[naturalepicurean]

1. 2.2.5 the most recent
2. yes, see attachment
3. I updated woocommerce to 2.5.5 most recent that this didn’t not solve the issue

how can I send you the PHP and css file?

[Geoff B.]

Good evening Daniel,

Thank you for answering my questions (although I am not sure about the Genesis integration guide question).

The attachment was especially helpful.
Based on it, I was able to establish that you have a template customization that impacts the tickets directly.

If you want, you could send me the PHP, CSS files in a .zip file (using something like Dropbox or GoogleDrive).

One quick way to test if the customization or Genesis is the cause of your issue is to temporarily switch back to a default theme such as twenty-fifteen and see if the problem persists.

Let me know how that goes.

Best regards,
Geoff B.

[naturalepicurean]

Yes,

I am sure it is a Genesis integration because when I switch back to 2015 it works.

Attached is the CSS and PHP in my child theme’s “tribe-events” folder

[Geoff B.]

Good evening Daniel,

Thank you for that extra piece of information. It’s super useful.

I just tried adding the content of the tribe-events folder to my install and it still worked.
As such, I believe you are right. It looks like either Genesis (or something in the functions.php file of your theme is causing this).

Tell you what, we do have a resident Genesis specialist on the team.

I will relay this thread to him tomorrow. But in the meantime, I have 2 special requests to help:

1. Can you make sure you go through all of the following and make sure everything is OK on your end: https://theeventscalendar.com/knowledgebase/genesis-theme-framework-integration/ ?
2. Would you mind sending me the functions.php file of your theme as well ?

Best regards,

Geoff B.

[naturalepicurean]

Attaching the theme’s css and function file

I went through as much as I have the capacity to on the genesis integration document that you provided.

[Geoff B.]

Good morning Daniel,

Thank you for the file and for going through as much of the genesis integration as you possibly can.

Unfortunately, I was not able to get in touch with our Genesis specialist on Friday, but I will try again on Monday.

In the meantime, now that you have a backup copy of your functions.php file, would you mind trying the following to see if it fixes the problem:

• Rename the /tribe-events/ folder to something like /z_tribe-events/
• Remove or comment lines 148 – 151 of your functions.php file
• Remove or comment lines 194 – 225 of your functions.php file

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Daniel,

As promised, I had our in house Genesis expert run some tests and take a look at your specific issue.

The good news is that he was unable to reproduce it on his end (which means it is very likely that this is fixable for you too).

In his opinion, this sounds like a JavaScript issue. His first recommendation would be to the page where the “edit” button doesn’t work and look for any Javascript console errors: https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Let me know how that goes.

Best regards,
Geoff B.

 

[Brian]

Hi there,

After thinking about this more it might not show a javascript error, but please let us know if it does.

Also, to try and narrow this down.

Please setup WordPress Debug to see what errors are showing when you try to recreate the issue a couple times in this file: /wp-content/debug.log

Let us know.

Thanks

[naturalepicurean]

Rename the /tribe-events/ folder to something like /z_tribe-events/
This did not fix the error

Remove or comment lines 148 – 151 of your functions.php file
Remove or comment lines 194 – 225 of your functions.php file
I removed both of these are the same time and this fixed the issue. So the issue conflicting is somewhere in this code. The goal of this code was to move the ticket box to just under the description/body text.

It was wrote back when we were using “woo tickets” plugin instead of “event tickets”. Can you help me convert it to work properly for event tickets?

Also, under the /tribe-events/ folder there is a folder called “woo-tickets” with some customization to make the default ticket to 1 instead of zero and change the language from ticket to register. Can you check to make sure that it is compatible with event tickets instead of woo-tickets.

Attache before and after photo, please a photo of what we want

[Author]

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