[Geoff B.]

Good evening Alison and welcome back!

Thank you for reaching out to us and for taking the time to provide a complete feedback.

We are sorry to hear about the confusion we might have unintentionally generated around taxes and Community events tickets while using WooCommerce,

I would love to help you with this topic and hopefully clarify the process for you.

Before I begin, there are couple of things worth nothing:

• You are absolutely right in your assumption. Everything pertaining to tax is 100% based on how your WooCommerce installation is configured.
• By default WooCommerce is not “smart”. In other words, it needs to be configured specifically for your situation (and applicable tax laws from your country and/or from the purchaser’s country).
• The good news is that there are fairly good how-to guides on how to configure WooCommerce available online (which is unfortunately outside the scope of the support we can provide here)

Every Community ticket is:

• A WooCommerce product. As soon as somebody creates a Community ticket, in reality, behind the scene, a WooCommerce product is created.

Everything that happens to that Community ticket at that point (stock management, checkout, sales, etc…) is actually happening to a simple WooCommerce virtual product.

You can actually see that product if you go to Products -> Products in your WordPress admin dashboard.

I do not know how my Events Calendar suite of software tells Woo Commerce where both parties of the ticket sale transactions are located.

This will depend on your settings in Events -> Settings -> Community (scroll down to the Community tickets section).

You might have read about this here: https://theeventscalendar.com/knowledgebase/configuring-community-tickets/

Here’s a quick breakdown of the two main methods:

1. You process all of the money from the sales directly to your account. You are then responsible for paying the organizers outside of this process (although you and the organizers will have the same sales reports with the breakdown). This is the default setting.
2. You activate split payments (and configure things accordingly). In that case, the event Organizer has to provide the email address related to his paypal account. Everything still goes through the WooCommerce checkout process, but you each get paid immediately according to the ticket fee type rules you have defined in your settings.

But I don’t see anywhere in your documentation how your software tells Woo Commerce the location of either the seller or the buyer, for the purposes of determining how much tax the system should apply to ticket sales.

That’s a good question. As stated earlier, a Community ticket is nothing more than a WooCommerce product.

The information about the buyer will be captured by WooCommerce as part of the checkout process and the tax rules will be based on your WooCommerce settings.

In other words, once a customer starts purchasing tickets, WooCommerce handles everything else.

Does Woo Commerce think of my site as being a single vendor site

For this context, yes WooCommerce will see your site as being a single vendor site. That’s because you are really the only vendor on the site from a technical standpoint (even though you have many organizers “selling tickets” through you – the vendor).

I don’t see anywhere in the events calendar system I am running where ticket sellers are designated as vendors or how they indicate their own tax rates in the system. So I guess I have to do it for them? But there is only one tax table in Woo Commerce.

That’s because the ticket sellers are not the vendors (again from a technical standpoint), you are the only vendor.

WooCommerce can calculate taxes based on the setting of your choice. I would recommend using the following: https://docs.woothemes.com/document/setting-up-taxes-in-woocommerce/

 

For example, you might choose to calculate tax based on the shipping address or based on your webstore’s country of operation.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the incomplete list of filters on mobile.
I would love to help you with this topic.

What is going on is that on your theme, the missing filters are actually hidden behind the logo.

You will have to use some CSS rule to fix that. Here’s an example of what that might look like

@media only screen and (max-width: 767px) {
.tribe_events_filters_wrapper {
top: 168px;
position: relative;
}
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Terry and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

For RSVP tickets there are a couple of ways to change the sequence of the tickets:

1. By changing the id of the tribe_rsvp_tickets posts in the Database directly (I recommend a backup first)
2. Through template customization ( you might want to read our Themer’s guide to get a sense of how that works ), the goal being to change the default order via a function filter

To edit the database, you might want to try one of the following plugins:

• https://wordpress.org/plugins/wp-db-table-editor/
• https://wordpress.org/plugins/edit-any-table/

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Lasse and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggle with translating the “Send RSVP confirmation to”.
I would love to help you with this topic.

What is probably going on is that the .po and .mo files packaged with the plugin are not always up to date.
As such, if you try to translate from the files delivered with the plugin download some strings might not work properly.

But, the good news is that you have access to the latest versions here (you can also contribute): http://translations.theeventscalendar.com/projects

I believe this should solve your issue.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Hey Andres,

Thank you for sharing your info.

I believe your issue is caused by eventos custom post type version 1.0 by Carlos Cardona

Instead of using that third party very specific plugin (which looks like it needs updating), could you try using the following plugin to create your custom post type instead: https://wordpress.org/plugins/wck-custom-fields-and-custom-post-types-creator/ ?

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Hey John,

Thank you for your answer and for clarifying what you are trying to accomplish.

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

But that is perfect since you are not looking for a complete solution.

My best piece of advice to get you going would be to look for the following string “front_end_tickets_form” in our core the Events Calendar plugin. The reason for that is because this is where the remaining stock gets displayed in the single event.

Best regards,

Geoff B.

 

[Geoff B.]

Good afternoon Swami,

The private reply is unfortunately only available on our premium support forums (this is the pre-sales one) – my bad.

Just to be clear, the system information (as described in the link) is not your login information, but rather a list of your plugins, PHP and WP versions.

If you don’t mind, the fastest way to resolution would be in a non-private reply.

Best regards,

Geoff B.

[Geoff B.]

Hey Nicolas,

I’m glad you managed to get it working on your end too (although I wish it would have worked on your website).

I am still interested in helping out though.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Geoff B.]

Good evening Holly,

Thank you for the organizer login info.

I logged in and see what you mean. I would be interested to get your system information to investigate this further, if you don’t mind: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, you could hide it via CSS:

.tribe_community_list .tribe-events-before-html {display:none !important}
.tribe_community_list #tribe-community-events .tribe-events-before-html {display:block !important}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Vicki and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the incomplete translation issue you are experiencing.
I would love to help you with this topic.

Although the issues can be similar, sometimes, the cause can vary.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Have a great day!

Geoff B.

[Geoff B.]

Good evening Paul and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Simply put, there is no built-in or simple way to achieve this.

Your best bet would be to embed some kind of Google Custom search in my opinion:

• https://cse.google.com/cse/
• http://stackoverflow.com/questions/29423226/how-to-search-across-multiple-sites-using-google-search

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Andres,

I am sorry to hear the fix is not working for you.

I went ahead and tried the updated versions myself (as well as trying to add and save tickets on pages, posts and custom post types).
In every case, I was successful.

So the good news is that in theory, we should be able to get your information working too.

Could you tell me what happens on your end ? Have you reactivated the custom post type under the “Tickets” type.

Also, could you tell me how you generated the custom post type ? I used the following plugin: https://wordpress.org/plugins/wck-custom-fields-and-custom-post-types-creator/

Finally, just to be extra safe, could you  provide us with your latest system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Geoff B.]

Hey James,

Thank you for reaching out to us.
There could be many reasons why that is still the case for you specific install.

As such, if you don’t mind, could you please open up a completely separate thread of your own so that you can get the personalized support you deserve: https://theeventscalendar.com/support/post/

Thank you for your understanding,

Geoff B.

[Geoff B.]

Good evening Mark and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Based on what I am seeing the issue is that the sidebar (widget area) is actually located in the same VC row as the event.

The safest way to get this to display differently on mobile would be to:

1. Hide that sidebar completely with CSS for mobile devices
2. Create a new sidebar area below the details and map that would be hidden by default but only displayed on mobile still using CSS

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey Pierre,

To answer your question, yes I did try the plugin myself and got it to work.
However I might have miscommunicated what I meant – for which I apologize.

So let me give this another shot 🙂

Right now, I don’t know of anyway to do exactly what you are looking for and you would have to hire somebody to do a customization for you.

The plugin in question is only for the backend ( WooCommerce store admin ) and does not work with the tickets display specifically for your customers.
The reason I provided it as an example is because it does show different colours based on stock level.

This might serve as a good starting point for your programming.

Let me know if that helps.

Have a great day!

Geoff B.

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