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Good evening Shannon and welcome to the Events Calendar forum!
Thank you for reaching out to us.
We are sorry to hear about the fatal error message you are receiving. This is completely unintended!
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
If indeed the issue is caused by the updated, the good news is that it’s totally possible to downgrade: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/
With that in mind, could you tell me what your curent memory limit is for WordPress ?
Usually found in your wp-config.php file.Furthermore, does the issue persist if you temporarily deactivate the Events Calendar Pro ?
Best regards,
Geoff B.
Good evening Rika,
Thank you for writing back.
Running a sql query to find the recurring events doesn’t really help me as 99% of the events are in recurring series – over 1100 recurring events. It will take me days to resave all of them.
I believe I might have miscommunicated what the snippet does. My apologies.
This database query identifies only a handful of potentially problematic parent events. It is usually 2-3 events max.This is by far the fastest approach to things, because if this is the cause of the issue, it can be fixed pretty quickly.
It really boils down to what that query returns. Please share the results you are getting from it with me.
The three other ways to run SQL queries are:
- Via SSH (terminal)
- Using a dedicated SQL local client on your computer (ex: SQL Pro for mac)
- Having access to a phpMyAdmin type of interface
I get a similar error message when I try to re-order the events using the re-order link on the Events dashboard:
I am sorry to hear about that. There is something driving up the memory usage on your specific WordPress installation.
So far the most likely culprit is the presence of corrupted recurring events.The site is now crashing when it tries to access the calendar and it then affects every site page in an open browser tab which then all freeze. This is getting ridiculous. There must be a way to find the problem which seems to be a database error somewhere.
We are in agreement, we have to get to the bottom of this ASAP.
With that in mind, could you please run that query and tell me what the results are ?
Additionally, since there is likely something off at the Database level, no amount of memory can compensate for the cause of the issue. Our best bet is to move fast with the suggestions.
As an alternative, there is something that you could try that could very well stabilize things.
But before trying that, I would highly recommend a complete database backup (and the ability to revert back to that backup if needed).You mentioned that you don’t have access to a phpMyAdmin like interface. So you would have to see with GoDaddy how database backups work with your type of plan.
In any case, something that might work would be to temporarily deactivate the Pro plugin. If I am right about this, it will stop the “bleeding” (but also temporarily remove all the Pro features).
Best regards,
Geoff B.
Good evening Keith,
Kudos on finding the most likely culprit.
What you choose to do with the snippet is really up to you.
When the payments don’t fail, it should work fine.But it is not the most robust solution.
Perhaps you could add a conditional to that snippet so that it only triggers after the PayPal Payment has in fact been validated.
I bumped into this article which has a similar approach to this: https://www.skyverge.com/blog/how-to-set-woocommerce-virtual-order-status-to-complete-after-payment/
I believe that should get you started on the right track to tweak the snippet.
Let me know how that goes.
Best regards,
Geoff B.Good evening David and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the widgets not working properly on your site.
I would love to help you with this topic.You are absolutely right, the problem persists since May.
Far too long to our liking. We apologize for the inconvenience.As my colleague Cliff pointed out back then, as much as we try to solve things quickly, sometimes parts of it (especially when it involves a third party) is not within our control.
For this specific issue, one of our top Dev coders is in touch with the folks behind Senseï to resolve this.
To make a long story short, we need their collaboration on this one.In the meantime, the only known workaround is to downgrade Senseï to the version that was released before May.
Hang in there as this one gets resolved!
Best regards,
Geoff B.
G0od evening Bill,
Thank you for writing back and for providing your system information.
As I suspected, the issue is caused by a Google API authorization issue.
You can see it in Chrome if you use the Google Developper tools.Google Maps API error: RefererNotAllowedMapError https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error Your site URL to be authorized: http://bnchoirs.org/event/save-the-date-opening-gala-concert/
In other words, I would still recommend going through the following article in great details first: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/
Once setup correctly, your maps should return.
Let me know how that goes.
Best regards,
Geoff B.Good evening Leela and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the ticket description going outside the box!
I would love to help you with this topic.How do I either increase the background size or edit the font so it fits?
It looks like your WordPress theme is already using some template customization when it comes to displaying the tickets (normally they don’t display in that location).
The most flexible answer to that question is that you could tweak that very template customization.
You might want to read our Themer’s guide to get a sense of how that works.If you want to “cheat”, you could use a CSS rule such as
.tribe-events-style-full .tribe-events-tickets td {
clear: both;
display: block;
width: 314px;
}Second, how can I change the colors of the “up” and “down” buttons and the “#” of tickets?? They’re really difficult to see and will certainly have an impact on people purchasing tickets to our events.
You can do that through CSS too, here’s an example of a rule to do just that (you might want to adjust the colours).
.quantity .minus, .quantity .plus {
background-color: #000 !important;
}.quantity .minus:hover, .quantity .plus:hover {
background-color: #333;
}Let me know if that helps.
Have a great day!
Geoff B.
Good evening Benjamin and welcome to the Events Calendar Support forum for your first thread!
As pointed out in my other answer to you earlier (in the other thread), I would recommend:
- Sharing your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
- Going through the step-by-step guide: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/ and making sure that you have an e-commerce plugin setup and configured.
Let me know how that goes.
Best regards,
Geoff B.Good evening Rich,
Thank you for answering all my questions and for writing back.
Before we begin, there is an error message on your install (from your screenshots) that I highly recommend fixing.
It looks like you have created an actual WordPress page called “Events”. Nothing wrong there in theory.However, our calendar is not a “real” page. Furthermore, it requires exclusivity on its URL.
In other words, if you have set your calendar to appear on http://rockytopwineries.com/events of your site (under Events -> Settings -> General), you can’t have a page that shares that same slug.
So the solution is to either delete or change the slug of your WordPress page called “Events”. I believe this might be interfering with iCal URL.
Furthermore, a lot of your calendar’s functionality is breaking because 403 error messages (you can see them with the Google Developer tools). Basically, you will need to fix this as well, because most of the Javascript and jQuery is blocked (probably by your security plugin) at this time.
I right clicked on the +Export months events button at bottom right of calendar
That’s great. However, for the feed to work beyond that single month, you will need to remove the month variable from the URL. If you don’t, only the events from that specific month will be fed in your iCal importer.
Just to be clear, the correct iCal link you should use should be http://rockytopwineries.com/events/?ical=1
That being said, I just tested that link myself and the only event that shows up is yours.
So there is something else going on too.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Hang in there as we investigate this.
Best regards,
Geoff B.
Good evening Cynthia,
Thank you for your understanding and collaboration.
It’s truly appreciated.Have a great day!
Geoff B.
Good evening Sarah,
Thank you for writing back.
That is a great question. Personally, I would recommend looking into it.
In most cases these things can be fixed.You are right, perhaps you could simply ignore this and it’s possible that you would never have an issue.
But this could also be hiding some kind of glitch or incompatibility.At this point, I just can’t tell.
If you are up for it, I’d like to assist you in troubleshooting the cause of this.
To get started, I would require the information previously requested.
Let me know what you decide,
Geoff B.Good evening Kate,
I’m chiming in for my colleague Brook.
I’m super stoked that switching host worked out for you!
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Johan and welcome back!
Thank you for reaching out to us.
We are sorry to hear about your struggles with recurring events and WPML.
I would love to help you with this topic.You are 100% right, there is a conflict between recurring events and the way WPML handles things.
In fact, it has long been the only feature we could not support with WPML.The good news is that we have spent a lot of time working with the WPML Dev team over the summer and I am glad to report we have a working solution on our test servers. It’s release is still pending an update from the WPML plugins, but it should be out in the upcoming month or so if all goes well.
In the meantime, there is a manual workaround for this. It’s not perfect and, as pointed out, it’s manual.
If you are up for it, you’ll need to:- Make sure you can do a DB backup (and revert back to it in case of issues)
- Be comfortable with basic phpMyAdmin usage
Here’s the breakdown of how that works: https://theeventscalendar.com/support/forums/topic/wpml-recurring-events-3/#post-1142644
We are sorry for the inconvenience in the meantime and hang tight as we work on releasing that fix!
Best regards,
Geoff B.
