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Good afternoon Barry,
Thank you for writing back.
Why do I need to provide you with system information in order to be able to be told how to disable this feature from inside our theme?
That is a great question. The system information provides us with the ability to reproduce a similar setup to yours as we are trying to replicate your issue.
Additionally, this speeds up the time it takes to find new bugs (if any).
In your specific case, there is at least one potential bug (point #2).The good news is that you can keep this information private by using the “Set as private reply” option.
You have all sorts of actions and filters that we use in lots of places; I just can’t find the one that controls this new feature in your documentation.
You are right. The most robust way to tackle this would be through a template customization.
You might want to read our Themer’s guide to get a sense of how that works.Additionally, you can simply hide this with CSS
.tribe-link-tickets-message {
display: none;
}But even though everything critical related to the shopping cart is working fine, we get this error, that I assume relates to WooCommerce, where we are using Easy Digital Downloads as the cart.
This is what I would like to find out, but my hands are a bit tied without the system information or the credentials to run some tests.
As it stands, I am unfortunately unable to reproduce this.
Best regards,
Geoff B.
Good afternoon Avinash,
Thank you for your patience.
I am still working on getting this updated with the author of the snippet, but in all likelihood this will probably go to the beginning of next week.
I will make sure I paste the complete file when it becomes available.
Have a good week-end,
Geoff B.
Good evening Alan,
That’s fantastic news!
I am super stoked that this works for you and that you have been getting nice compliments on the integration of Event Tickets Plus on your site!
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great weekend!
Geoff B.
Good evening Benjamin,
That’s fantastic to hear!
Let me know what the results are if you get a chance.
Best regards,
Geoff B.Good evening Hans,
If you apply the following instructions: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/ , you should be able to see the button appear.
Let me know how that goes.
Best regards,
Geoff B.Good evening Sabatha,
Thank you for writing back and clarifying things.
I am sorry to hear that this has been an ongoing issue for you.
I would like to help clarify each point separately.Event Ticket Plus not auto sending tickets
There are 2 ways to deal with this:
- Go to Events -> Settings -> Tickets and look for the option at the bottom of the screen
- If that does not work, try adding the following snippet to the functions.php file of your WordPress theme: https://docs.woocommerce.com/document/automatically-complete-orders/
If I go to my Woocommerce – Settings – Emails – Tickets – I click in there and only get one option. There should be a few other fields in there but all have been missing since the change over to Event Tickets Plus.
You are correct in the screenshot you have sent me. These are the only options available in Event Tickets Plus.
As much as I totally understand your frustration, these options are not something that is broken per se. They are actually not related to the issue of auto-sending tickets.
If you are however interested in customizing your emails, this is actually possible via some template customization.
You might want to read our Themer’s guide to get a sense of how that works.Let me know how that goes.
Best regards,
Geoff B.Good evening Dong,
As an alternative, you could also try the following snippet to send notifications while using RSVP tickets: tribe-snippet-email-organizer
Let me know how that goes.
Best regards,
Geoff B.Good evening Alan and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the fatal error you have encountered while using our plugins.
I would love to help you with this topic.The good news is that this is a recent known bug and that there is a workaround for it until we fix things on our end.
We are sorry for any inconvenience this might have caused.Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when fix is released.
In the meantime, even if you are not actually going to use it, installing our free the Events Calendar plugin fixes the issue.
https://wordpress.org/plugins/the-events-calendar/Let me know how that goes.
Best regards,
Geoff B.Good evening Jake and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.I am pretty sure this would be achievable through some template customization.
You might want to read our Themer’s guide to get a sense of how that works.Alas it is not currently a built-in feature, but it would be a very cool one!
In fact, you can suggest it or cast your vote on other features in our User Voice forum.
In the meantime, there are at least a couple of plugins out there:
It would be interesting to see if you can hook to that code.
I also found the following thread on a similar topic, but it’s untested: https://theeventscalendar.com/support/forums/topic/where-to-add-this-code/
In short, my best recommendation would be to hire one of our recommended customizers to do the customization for you.
Best regards,
Geoff B.
Good evening Christine,
Thank you for writing back.
I am pretty sure there is some template customization at work on your theme.
Normally, the bar looks more or less like this: http://wpshindig.com/events/There are a couple of things that are worth trying at this point.
Would you mind sending me a screenshot of your Events -> Settings -> Display page ?The reason I am bringing this up is that there is a fairly good chance that playing with the first 2 settings on this page might help to avoid using Custom CSS rules.
The other reason I am bringing this up is that there is something also wrong with the toggle link “Find events”.
Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.I’m having some trouble getting the Upcoming Events widget to do what I want on the home page. Located under “Find a Workshop Near You” on http://edi.freshdezigns.com, I’ve applied CSS to remove the dates and times but what I really want is to be able to show the Month and Date (ex. September 23) for each course but not the time.
The best way to tweak the widget is via a theme override. You might want to read our Themer’s guide to get a sense of how that works.
Basically, you make a copy of the view you want to modify in your child-theme’s folder, you edit it to keep only what you want and it overrides the default widget.
Let me know how that goes.
Best regards,
Geoff B.Good evening Sue and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the confusion the update process created.
I would love to help you with this topic.Before we begin, I would advise to make a complete database backup of your site.
What is going on is that we have replaced Wootickets with Event Tickets Plus last fall.
In fact, we are in the process of phasing out Wootickets completely.In other words, the ideal scenario is to migrate from Wootickets to Event Tickets Plus.
You can achieve that following this guide: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/At the end of the process, you will no longer need to use the wootickets plugin.
This should also solve your licensing issues.
Let me know how that goes.
Best regards,
Geoff B.Good evening Deborah and welcome to the Events Calendar Support forum!
Thank you for reaching out to us and for your interest in trying to achieve integration.
I will ask our Dev team for a hook for that purpose. I cannot promise anything.
Perhaps if you had a copy of the plugin to share (in a private reply and via a Dropbox link), it could help to achieve just that.Additionally, would you mind voting here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/13391079-woocommerce-memberships-integration ?
Have a good week-end,
Geoff B.
Good evening Jeff and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.For future reference, I highly suggest using the Event Tickets Plus premium forums in https://theeventscalendar.com/support-forums/
Among other things, this will provide you with private replies abilities.As a first troubleshooting step, could you please provide us with your complete system information using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, I would need an example of a site where this is happening (URL).
Have a good week-end,
Geoff B.
Good evening Benjamin and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the emails not being received while using Event Tickets Plus.
I would love to help you with this topic.It is most likely that something is blocking the wp_mail on your install.
The fastest way around this is to install and configure a plugin that sends emails from your site through a legit email address, here is one of them: https://wordpress.org/plugins/easy-wp-smtp/Let me know how that goes.
Best regards,
Geoff B.Good afternoon Brian and welcome back!
You are right, to the best of my knowledge, this filter has not been implemented yet.
However, you might want to take a look at the following snippet and adapt it to your needs: https://gist.github.com/GeoffEW/7cc7b891bcd6f9612d610ec295a30e4d
Let me know if that helps.
Have a great day!
Geoff B.
