Event Ticket email notification

[Dong]

Hi,

May i know, once somebody book the event ticket, how to config alert email to website owner, or maybe event ticket plus have this function, after user book the ticket, need a email notification,

Best Regards,
Dong Lin

[Geoff B.]

Good evening Dong and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about
I would love to help you with this topic.

Your best call would be to use Event Tickets Plus if you want advanced control on email notifications (both to website owner and client).

With Event Tickets free, there is no built-in feature where the site owner receives an email.
But some of our customers have had success using the following third-party plugin to help: https://wordpress.org/plugins/bnfw/

Let me know if that helps.

Have a great day!

Geoff B.

[Dong]

Hi Geoff B.,

Thx for quick reply, just confirm with you, Event Tickets Plus have email notifications to website owner function ?
If have, i will very happy to buy, thanks.

Best Regards,
Dong Lin

[Geoff B.]

Good evening Dong Lin,

Thank you for writing back.

Yes, Event Tickets Plus offers full email notification to the website owner.
In fact, you can tweak any notification to add as many people to it.

Once you buy that plugin, you will have access to our premium support forum where we can help you out with the install if you need us to.

But as a starting point, I would recommend reading the following: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

Let me know if you have any additional questions on this topic.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Dong,

As an alternative, you could also try the following snippet to send notifications while using RSVP tickets: tribe-snippet-email-organizer

Let me know how that goes.

Best regards,
Geoff B.

[Dong]

Hi Geoff B.

So sorry, how to use tribe-snippet-email-organizer, should i upload to Plugin (the events calendar), the-events-calendar/common/ folder, and notifications function will auto run ?

Best Regards,
Dong Lin

[Geoff B.]

Good evening Dong Lin,

Thank you for writing back.

You can simply upload these files directly in your plugins folder (as a separate entity from the Events Calendar).
Exactly the same way you would treat any new plugin.

You can do that by:

1. Using a FTP client (drop the file in /wp-content/plugins/)
2. Use the “Add new plugin” button and upload the .zip file

Let me know how that goes.

Best regards,
Geoff B.

[lin]

Hi Geoff B.,

I bough Events tickets plus, and install, but once customer book ticket, we can not received any email for notification.

BTW, i also install tribe-snippet-email-organizer plugin.

please help, thanks.

Best Regards,
Dong

[lin]

Hi Geoff B.,

The Organize can received email already, but i don’t know why ticket page is some wrong. How should i fix this.

DL

[Geoff B.]

Good evening Dong,

Thank you for writing back.

once customer book ticket, we can not received any email for notification.

You mean that the site admins are not receiving any notifications, but the customer and organizers are ? Can you confirm ?

i don’t know why ticket page is some wrong. How should i fix this.

This looks like it might be stemming from your WordPress theme CSS rules.
I would recommend trying different settings under Events -> Settings -> Display under Basic template settings.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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