unable to purchase tickets

[Jeff Wessling]

I have Event Ticket Plus and can select a number of tickets but the button below wants me to “Login to Purchase” which I do not want. This happens on a number of computers. My computer has a different button at the bottom “Add to Cart” and this allows a ticket to be purchased. What is causing this issue on most computers.
Regards
Jeff

[Geoff B.]

Good evening Jeff and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

For future reference, I highly suggest using the Event Tickets Plus premium forums in https://theeventscalendar.com/support-forums/
Among other things, this will provide you with private replies abilities.

As a first troubleshooting step, could you please provide us with your complete system information using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, I would need an example of a site where this is happening (URL).

Have a good week-end,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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