Not receiving order emails through Event Tickets Plus

[Benjamin]

HI

A couple orders have been placed and the system admin and email setup with the e-commerce has not received any emails related to the orders. Where can this be double checked and confirmed? The specific event i am referring to is specifically on this page: https://www.mjcs.org/high-holy-days/

Thank you

[Geoff B.]

Good evening Benjamin and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the emails not being received while using Event Tickets Plus.
I would love to help you with this topic.

It is most likely that something is blocking the wp_mail on your install.
The fastest way around this is to install and configure a plugin that sends emails from your site through a legit email address, here is one of them: https://wordpress.org/plugins/easy-wp-smtp/

Let me know how that goes.

Best regards,
Geoff B.

 

 

[Benjamin]

Thanks Geoff,

I will gather the email information and install this plugin and do some further testing.

Benjamin

[Geoff B.]

Good evening Benjamin,

That’s fantastic to hear!

Let me know what the results are if you get a chance.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts