[Geoff B.]

Good afternoon Dion and welcome back!

I will close this thread as it is a duplicate of https://theeventscalendar.com/support/forums/topic/not-receiving-order-emails-through-event-tickets-plus-2/

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Frederic,

Thank you for your answers.
With your child theme on a comparable install, I was unfortunately not able to reproduce the issue.

As a side note, we are close to releasing a significant update in the way we offer WPML support, hopefully later this month if all goes well.

That being said, there are still a couple of things we can try in the meantime:

1. Can you check in WPML > Translation Management > Multilingual Setup to see if you are using a translation for the “category” slug ? If so, temporarily, please don’t translate that slug. There is a known bug with this at the moment. Re-save your permalinks after.
2. If that does not work:
   1. Make a DB Backup
   2. Head over to WPML > Support and click on Troubleshooting page
   3. Go through the different buttons from the top down and check at each step if that helps

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Christine,

My bad, somehow the code update for the snippet did not render properly in my previous reply.
This is why my solution did not work.

Please find the correct updated snippet here: https://gist.github.com/GeoffEW/30fb1f8909fd6c0320edf5321caaf3eb

And yes, adding these rules to your theme’s style.css file will work.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Robert,

I am glad my solution is helping you make progress.
You could also bring those rules straight into your child theme’s style.css file if you prefer.

Is there anything else I can help you with on this topic or you are good to tweak things to your liking ?

Have a good week-end,

Geoff B.

[Geoff B.]

Good afternoon Hans,

You need to have the Event Tickets Plus plugin installed to have access to the “Additional attendee information” feature.

Once that’s the case, you need to follow the instructions here when you create or edit tickets: https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Andros,

Thank you for writing back and for your understanding.

We are as excited as you are to release this shortcode!

You are welcome back on our support forums any time.

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon TJ,

I’m super stoked that this snippet worked for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Ingo,

I’m super stoked that this helped fix things for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Rodrigo,

Thank you for writing back and taking the time to explain each point.
It certainly helps us improve our products.

1. Venue import doesn’t seem to have latitude and longitude if you don’t have PRO installed, so if you go from having the free version, learn about importing, check fields, then update to PRO, there are two fields you are missing.

The issue here is documentation. Import fields don’t seem to be documented anywhere except in the dropdown itself (so I had to use a screenshot to get a list). Since new fields on adding the plugin wasn’t documented, I wasn’t expecting them (yes, they make sense).

That’s a very good point. We should totally update the documentation accordingly. I have opened a ticket for that.

2. When I import a venue, (without importing the latitude and longitude), the latitude and longitude show up atomagically (nice!) when I click “Use latitude + longitude” checkbox. I’m assuming that the import is getting that from Google Maps during import. However, for some reason, the checkbox is not checked.

I will upload files and sys info on my next, private, reply.

3. If the “Use latitude + longitude” checkbox is not checked by design (even after those fields are automatically populated), then there should be an import field to populate the “Use latitude + longitude” field.

Yes, it makes sense this would only be with Pro.

I have ran some tests and you are right, an additional import field would be awesome to tackle this.
I will open up a request for that.

4. Sometimes I get the dropdown suggestions on the location search field when I enter a value there and sometimes I don’t (same data) so I’d like to figure out what is happening there.

This is probably an issue with Genesis. I have not tested with simple theme and plugins disabled because my developer doesn’t know if turning off/turning on will cause any long term problems.

If you are with wpengine, you might consider using their staging environments to facilitate this.
Let me know how that goes if you get a chance.

5. It would be useful if there was a troubleshooting guide specifically for getting location working.

That is a good point. However, there is no specific trend in these threads.

I also opened a ticket for that suggestion 🙂
Thank you for bringing this to our attention.

And yes, normally that plugin should still be usable.

Is there anything else I can help you with on these topics ?

Best regards,

Geoff B.

 

[Geoff B.]

Just to clarify, you still need to keep the php opening and closing tags.
Basically, you only need to change ‘event-tickets’ to ‘event-tickets-plus’

 

[Geoff B.]

Good evening Ingo,

Thank you for your system information.

I believe I have found the cause of this string not translating properly.

The translation domain is incorrect in the file /wp-content/plugins/event-tickets-plus/src/views/tickets-plus/orders-tickets.php at line 70.

You need to change that line to

echo sprintf( esc_html__( ‘Attendee %d’, ‘event-tickets-plus’ ), $i + 1 );

I will open a bug ticket so that this gets resolved as well.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Pedro and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

In order for WooCommerce to send tickets, the Order status of that ticket has to be set to “Complete”.
Until then, the ticket email is not sent.

It is even possible to set the order to Autocomplete in Events -> Settings -> Tickets (look at the last feature at the bottom of the page).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Alan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and kudos on all your efforts so far.

We are sorry to hear about the issues you have been dealing while setting up our plugins.
I would love to help you with each of these topics.

…It was marked processing and I had to manually select completed.

You are absolutely correct, the tickets only get sent once the order status is set to “Complete”.

do I need to add the snipet in my theme’s function .php file (as suggested by Hunter, in the April 2016 support thread)?

You have 2 options to set the orders to auto-complete by default:

1. Try our built-in setting at Events -> Settings -> Tickets (Look for WooCommerce Support)
2. Paste the snippet suggested by my colleague Hunter in your theme’s functions.php file

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Christine and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with these 2 topics.

1. “View As” at the top of the screen is showing both the drop down and the items listed out.

There seems to be something in your theme creating that duplication.

The easiest way to fix this is to add the following CSS rule

#tribe-bar-views .tribe-bar-views-list {
display: none !important;
}

2. I want to change the size of the titles in the calendar but can’t find the correct CSS.

Try the following CSS code.

#tribe-events-content .tribe-events-calendar td .tribe-events-month-event-title {
font-size: 18px;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Christine,

Thank you for the URL.

To style the button is a 2 step process:

1. You will need to add a CSS class to it
2. You will need to add the following CSS rule

1. Change your snippet to

/* Tribe, insert event website ask enrol link before event content */
function tribe_enrol_link ( ){

$website = tribe_get_event_website_url( );

// bail if no website
if ( empty( $website ) ) return false;

echo ‘TILMELD‘;
}

2. Here’s the CSS code to add

.tilmeldbutton {
margin: 0 2% 20px;
height: 38px;
background-color: #5cc4b7;
border-color: #5cc4b7;
color: #140667;
font-family: 'Open Sans', Arial, Helvetica, 'Nimbus Sans L', sans-serif;
font-size: 14px;
line-height: 36px;
font-weight: bold;
font-style: normal;
text-transform: uppercase;
padding: 0 28px;
text-align: center;
border-width: 2px;
border-style: solid;
-webkit-border-radius: 20px;
border-radius: 20px;
}

Let me know how that goes.

Best regards,
Geoff B.

[Author]

Posts