After import with Maps API key "Use latitude + longitude" not checked

[Rodrigo Torres]

Hi,

I’m trying to troubleshoot calendar location and I’m seeing these issues:

Note: I’m using my own Google Maps JavaScript API Key.

1. Venue import doesn’t seem to have latitude and longitude if you don’t have PRO installed, so if you go from having the free version, learn about importing, check fields, then update to PRO, there are two fields you are missing.

2. When I import a venue, (without importing the latitude and longitude), the latitude and longitude show up atomagically (nice!) when I click “Use latitude + longitude” checkbox. I’m assuming that the import is getting that from Google Maps during import. However, for some reason, the checkbox is not checked.

3. If the “Use latitude + longitude” checkbox is not checked by design (even after those fields are automatically populated), then there should be an import field to populate the “Use latitude + longitude” field.

4. Sometimes I get the dropdown suggestions on the location search field when I enter a value there and sometimes I don’t (same data) so I’d like to figure out what is happening there.

5. It would be useful if there was a troubleshooting guide specifically for getting location working.

[Geoff B.]

Good evening Rodrigo and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experiencing while running imports.
I would love to help you with this topic.

These are all very interesting points. So much so that I would like to share them with the team before I provide you with a proper answer.

Just to set expectations though, with the labor day holiday on Monday and the fact that we are closed on weekends, this will most likely go to next Tuesday.

Thank you for your understanding.

Have a good week-end,

Geoff B.

[Geoff B.]

Good afternoon Rodrigo,

Thank you for your patience on this topic as I managed to discuss these points with my teammates upon their return from the labor day long weekend.

I have a couple of follow-up questions to dig deeper into this.

1. Venue import doesn’t seem to have latitude and longitude if you don’t have PRO installed, so if you go from having the free version, learn about importing, check fields, then update to PRO, there are two fields you are missing.

I am unclear on this point. Could you expand on why you see this as an issue ?

Pro does provide geolocation as a feature (which is not the case for the free version).

2. When I import a venue, (without importing the latitude and longitude), the latitude and longitude show up atomagically (nice!) when I click “Use latitude + longitude” checkbox. I’m assuming that the import is getting that from Google Maps during import. However, for some reason, the checkbox is not checked.

That this very interesting.

Could you provide me with an example of that with CSV files you are using.

Also, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. If the “Use latitude + longitude” checkbox is not checked by design (even after those fields are automatically populated), then there should be an import field to populate the “Use latitude + longitude” field.

This is also a great suggestion. As a side note, that would be a Pro feature only since geolocation is not in our free plugin.

4. Sometimes I get the dropdown suggestions on the location search field when I enter a value there and sometimes I don’t (same data) so I’d like to figure out what is happening there.

I am not so sure why that is the case at this point. I’ll need to know about your system information to run some tests.

5. It would be useful if there was a troubleshooting guide specifically for getting location working.

We actually tend to do exactly that when there are several requests on any specific issue.

To be fully transparent, that has not been the case so far with geolocation. But thank you for the tip.

Best regards,

Geoff B.

[Rodrigo Torres]

Good morning Geoff,

Thank you for looking into this.

1. Venue import doesn’t seem to have latitude and longitude if you don’t have PRO installed, so if you go from having the free version, learn about importing, check fields, then update to PRO, there are two fields you are missing.

The issue here is documentation. Import fields don’t seem to be documented anywhere except in the dropdown itself (so I had to use a screenshot to get a list). Since new fields on adding the plugin wasn’t documented, I wasn’t expecting them (yes, they make sense).

2. When I import a venue, (without importing the latitude and longitude), the latitude and longitude show up atomagically (nice!) when I click “Use latitude + longitude” checkbox. I’m assuming that the import is getting that from Google Maps during import. However, for some reason, the checkbox is not checked.

I will upload files and sys info on my next, private, reply.

3. If the “Use latitude + longitude” checkbox is not checked by design (even after those fields are automatically populated), then there should be an import field to populate the “Use latitude + longitude” field.

Yes, it makes sense this would only be with Pro.

4. Sometimes I get the dropdown suggestions on the location search field when I enter a value there and sometimes I don’t (same data) so I’d like to figure out what is happening there.

This is probably an issue with Genesis. I have not tested with simple theme and plugins disabled because my developer doesn’t know if turning off/turning on will cause any long term problems.

5. It would be useful if there was a troubleshooting guide specifically for getting location working.

One of the reasons I suggested this is the number of forum posts on “location search not working”
https://theeventscalendar.com/support/forums/topic/location-search-field-not-working/
https://theeventscalendar.com/support/forums/topic/location-search-field-not-working-2/
https://theeventscalendar.com/support/forums/topic/location-search-field-not-working-3/
https://theeventscalendar.com/support/forums/topic/search-bar-not-working-properly/
https://theeventscalendar.com/support/forums/topic/location-search-not-working/
https://theeventscalendar.com/support/forums/topic/location-search-not-working-2/
https://theeventscalendar.com/support/forums/topic/location-search-not-working-3/
https://theeventscalendar.com/support/forums/topic/location-search-not-working-4/
https://theeventscalendar.com/support/forums/topic/location-search-not-working-and-status-code-over_query_limit/
https://theeventscalendar.com/support/forums/topic/search-bar-and-filter-bar-not-working-correctly/
https://theeventscalendar.com/support/forums/topic/api-key-error-on-research-location/
https://theeventscalendar.com/support/forums/topic/plugin-conflict-preventing-search-bar-from-working/
https://theeventscalendar.com/support/forums/topic/searching-via-postcode-in-the-uk/
https://theeventscalendar.com/support/forums/topic/location-search-by-city-not-working/

There seem to be several moving pieces here, besides the theme/plugin conflicts, and I had to mine the posts above to find the following:

Check your WordPress installation’s timezone setting (via the General Settings admin screen).
Go to WP Admin > Events > Settings > Display, and try changing the Events Template drop down to a different setting then clicking save.
Search only shows upcoming events.
Make sure its “Use Latitude + Longitude” option is checked,
Use your own Google JavaScript API Key and check for Google errors.
And finally, this plugin for testing.
http://m.tri.be/geoloctest
Is that plugin still usable?

Best regards,
Rodrigo

[Rodrigo Torres]

This reply is private.

[Rodrigo Torres]

This reply is private.

[Geoff B.]

Good evening Rodrigo,

Thank you for writing back and taking the time to explain each point.
It certainly helps us improve our products.

1. Venue import doesn’t seem to have latitude and longitude if you don’t have PRO installed, so if you go from having the free version, learn about importing, check fields, then update to PRO, there are two fields you are missing.

The issue here is documentation. Import fields don’t seem to be documented anywhere except in the dropdown itself (so I had to use a screenshot to get a list). Since new fields on adding the plugin wasn’t documented, I wasn’t expecting them (yes, they make sense).

That’s a very good point. We should totally update the documentation accordingly. I have opened a ticket for that.

2. When I import a venue, (without importing the latitude and longitude), the latitude and longitude show up atomagically (nice!) when I click “Use latitude + longitude” checkbox. I’m assuming that the import is getting that from Google Maps during import. However, for some reason, the checkbox is not checked.

I will upload files and sys info on my next, private, reply.

3. If the “Use latitude + longitude” checkbox is not checked by design (even after those fields are automatically populated), then there should be an import field to populate the “Use latitude + longitude” field.

Yes, it makes sense this would only be with Pro.

I have ran some tests and you are right, an additional import field would be awesome to tackle this.
I will open up a request for that.

4. Sometimes I get the dropdown suggestions on the location search field when I enter a value there and sometimes I don’t (same data) so I’d like to figure out what is happening there.

This is probably an issue with Genesis. I have not tested with simple theme and plugins disabled because my developer doesn’t know if turning off/turning on will cause any long term problems.

If you are with wpengine, you might consider using their staging environments to facilitate this.
Let me know how that goes if you get a chance.

5. It would be useful if there was a troubleshooting guide specifically for getting location working.

That is a good point. However, there is no specific trend in these threads.

I also opened a ticket for that suggestion 🙂
Thank you for bringing this to our attention.

And yes, normally that plugin should still be usable.

Is there anything else I can help you with on these topics ?

Best regards,

Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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