location search field NOT working

[Luca]

Hi i just solve via php the map java problem

but the location field still NOT working.

If i write the town in my location field event calendar don’t find nothing and all the events desappear

Can you help me’

I add screenshot

Best

L.

[Cliff]

Hi Luca.

I didn’t quite understand all parts of your question, but I’d suggest checking your Map Settings at wp-admin > Events > Settings to make sure they are set to what you want.

If that doesn’t work for you, I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Luca]

I

All the updates are ok.

The problem is that if I write on the locations field Genoa does not appear nothing. As well in the normal search field if I write the namo of the organizer is the same story.

I need that kind of search.
If people that visit the site needs to search events that happen in a town what they have to do?
If people that visit the site needs to search events of an organizer what they have to do?

I add some screenshots

[Cliff]

Is it also happening for Roma?

What if you search by Genoa’s postal code or state name?

Could you please send me a screenshot of the venue edit screen for the venue in Genoa that’s not behaving as we want?

[Luca]

Is happening for everywhere
And as well if I put the postal code

I add the screenshot you asked me

[Cliff]

Thanks. Once you send that, I’ll try to replicate the issue with the exact address(es) you send over via screenshot — and you can also copy/paste the address here too 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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