How to send ticket info after purchase through woocommerce?

[Pedro]

I am wondering how to send the ticket info (similar to the RSVP ticket email confirmation) when a user purcahses a ticket.

I am using woocmmerce and paypal as gateway. Right now, when a user purchases a ticket, he receives an email from woocommerce with the receipt. The receipt says the ticket will be sent in a separate email. However, no other email is received…

What do I need to set up in order to send the the ticket as well as the receipt?

The RSVP emails are sent correctly, the receipts are sent correctly… so it is not a matter of a SMTP error, since I already use an SMTP server for sending emails.

Any ideas?

[Geoff B.]

Good evening Pedro and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

In order for WooCommerce to send tickets, the Order status of that ticket has to be set to “Complete”.
Until then, the ticket email is not sent.

It is even possible to set the order to Autocomplete in Events -> Settings -> Tickets (look at the last feature at the bottom of the page).

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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