[Geoff B.]

Good evening Steph,

Thank you for the credentials.

However, this will not allow me to download the theme files. You would have to use either FTP access or the File manager from your cPanel to be able to download your theme.

That being said, I am pretty certain that the issue comes from your theme’s way of handling archive pages.

There is a simple CSS fix that you could use that would provide you with a quick workaround.

In the user CSS of the Cherry Framework, try the following:

.tribe-events-page-template .sidebar-main {display:none;}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Christine,

That’s fantastic to hear!

For the record and as a guide:

1. Skeleton is well-named. You have to define everything from the ground up.
2. Full styles is the most common option since it tries to use the styles from your theme as much as possible
3. Tribe Events displays like our demos, but might sometimes be harder to override for some rules.

It sounds like your best bet might be option 2.

Can I help you with something else on this topic ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Alan,

Thank you for writing back.
I am glad the issue was fixed by the suggested workaround.

I am sorry to hear about your second issue.

As it turns out, unfortunately, it is not possible to switch ticket types after their initial creation.
In other words, you can’t transform an RSVP ticket into a WooCommerce ticket and vice-vera.

The only solution is to actually recreate a new ticket of the desired type for now and then delete the initial one.

Best regards,

Geoff B.

[Geoff B.]

Good evening Luis,

Thank you for writing back and for providing me with your system information.

I was able to run some tests with your configuration and I was not able to reproduce the issue.

This probably means one of 2 things:

1. There is a customization in your theme
2. You do not have the latest version of the language files

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.

Could you also tell me if you are using the /wp-content/languages/ folder to store your translation files ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Mary and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the recurring events that have gone out of control on your website. Yikes!
I would love to help you with this topic.

Fortunately, there is a cure for it!

Before you do anything, I would highly recommend a database backup.

Here is the procedure to follow:

1. Using phpMyAdmin, run the following SQL script: https://gist.github.com/elimn/a998d7b67f6166dab5e17ec071eb35ee – this will likely return 1 or maybe 2 event IDs that have the runaway recurrence issue
2. Edit/update those event IDs in WP Admin. This can usually be accomplished by adding a space to end of the event description and hitting update. This will cause it to rebuild the recurrence and remove the offending entries.

If that does not work, then you can use the following SQL script to delete all recurrence of any event id: https://gist.github.com/elimn/e5de5d2037678de0b926c307022571c5

Once that’s completed, you should easily be able to return in the parent recurring event, recreate the recurrence rules and the problem should be gone.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Leonie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the missing translations.
I would love to help you with this topic.

The first thing I would recommend is to “refresh” your language files for the following plugins:

1. the Events Calendar
2. Event Tickets
3. Event Tickets Plus

To do that, you will need access to the free Poedit software: https://poedit.net/

Here’s the procedure to repeat for each of the above plugins:

1. Go to the plugin’s /lang/ folder
2. Find the 2 dutch language files (po/mo) and download them on your computer
3. Find the .pot file for that plugin and download it.
4. Open the .pot file in Poedit. It will generate a message. Save that file.
5. Open the .po file in Poedit and click on the Catalog menu.
6. Choose the Update from pot file option
7. Save the .po file after the update
8. Reupload the po and mo files to your site’s /lang/ folder for that plugin
9. Repeat for each plugin

If that still does not work, could you provide me with specific examples (URLs) on your website so that I can run some tests ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Inbok and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

All you need to do is to add “:hover” after your CSS rules. E.g.:

.post-content #tribe-bar-form .tribe-bar-submit input[type="submit"]:hover, .post-content #tribe-events .tribe-events-button:hover, .single-tribe_events .sidebar .tribe-events-single-section .tribe-events-single-section-title:hover {
background: #000;
color:#fff;
}

What do I need to do to make the + / – quantity buttons look normal (i.e. fit on one line, smaller in size)?

You can try the following CSS rule.

#tribe-events .tribe-events-tickets .woocommerce {
width: 20%;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening David and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the translation issues you are experiencing with WPML.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, can you confirm if you have gone through all the following steps: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/ ?

Best regards,

Geoff B.

 

 

[Geoff B.]

Good evening Jason and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the message you are getting.
I would love to help you with this topic.

Currently, our system indicate a license for redemptionaz.wpengine.com.
Is this the site you are trying to update on ?

If not, than this explains why you are getting the message (since you have personal license).
If on the other hand you are trying to update a staging environment, then you might want to read the following article: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Ray and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the confusing message you received.
I would love to help you with this topic.

I checked your account and license and the Pro subscription is active until 2017-09-12.

In other words, the renewal went great and you can disregard the email you received.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Karoliina,

Thank you for writing back.

I am sorry I caused some confusion with my previous answer. Let’s try to clarify things.

So, in my case, I have weekly classes. For these classes I offer “single tickets” at a normal and reduced rate. In addition, I offer “value cards”/”loyalty cards” (for 4 classes or 12 classes) at a normal and reduced rate. So is this something I could already use event tickets for, or not?

At the moment of writing, you can offer multiple types of tickets (e.g.:normal rate, reduced rate) via our plugins.

The value card / loyalty card discount would have to be handled via a third-party WooCommerce plugin such as Bulk Discount.
The reason for this is that our plugin literally hands-off the transactional aspect of things to WooCommerce.

However, my earlier point remains: we currently don’t offer full support for recurring tickets.

In your case, it means that if you create a recurring event (e.g.: a weekly class) and add a ticket with our plugin, the ticket created will be the same for all classes.

Here’s the breakdown of what that means:

1. You create a weekly class that starts on Monday September 12th which repeats every week for a month.
2. You create a normal price ticket for that recurring event, ask $50 per ticket and define the max quantity at 30 tickets

The result is that there will be 30 tickets available for the whole month.
Furthermore, there will be no way for you to tell for which of the 4 Mondays the ticket is for.

So in short, unless you have a class where it’s the same people every week and they only need to pay once for the whole session, it looks like you will have to wait for the release of this feature.

Another question regarding the reporting of tickets sold. I can download lists of people who’ve signed up/bought tickets. Can I choose what fields I wish to have in the report, eg. name, email, phone number, other details?

The short answer is yes, you can do that, but this will require some customization.
You might want to read our Themer’s guide to get a sense of how that works.

Another way to go about it would be to download the CSV report and run it through a Macro if you don’t want all of the fields to appear in the report.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Brian,

That is a great question.
So far, this feature request bears the status “proposed”. So the short answer is no, it won’t be in 4.3.

That being said, we have a pretty action-packed month of September ahead for our users with some pretty exciting and useful features coming up.

As you might guess, we try to squeeze in as many feature requests as possible in each of our release. Unfortunately, at this time, this specific filter did not make it, but we totally can see how that would be incredibly useful.

But stay tuned, you will be contacted when it is released.

Thank you for your patience and understanding.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Sue,

Thank you for writing back.

The message you have provided me with can be resolved in a couple of ways:

1. Go to your Plugins menu
2. Find the Event Tickets plugin, deactivate and delete it
3. Add it back using the Add new plugin option

If that does not work, you can manually delete the entire folder found at /wp-content/plugins/event-tickets.
This can be done via FTP or your cPanel’s file manager.

Once that is done, you should be able to install the latest version of Event tickets and finish the transition.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Marc,

This is awesome news! Kudos on fixing this.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Christine,

I am so glad this worked out for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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