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Good afternoon Karoliina,
I am glad my explanation helped you gain a better understanding of what we currently offer.
As a workaround, you could temporarily set up these events as non-recurring. I realize that it’s less than ideal, but it would buy you some time.
In regards to the reports, using our built-in Export attendee data option will provide you with: “Order #”,”Order Status”,”Customer Name”,”Customer Email Address”,”Ticket type”,”Ticket #”,”Security Code”,”Check in”
It also provides you with any custom attendee additional information you might have asked for in a ticket.
However, it does not include other WooCommerce fields such as phone number and address. For this, you will need to either:
- Do a bit of template customization for the reports
- Use an advanced WooCommerce export / reporting plugin
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Jon and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.You are absolutely right. I can totally see how that can be confusing to your users.
<span style=”line-height: 1.5;”>However, I must point out that redirecting to the Cart immediately after clicking on “Add to cart” is not built-in behaviour for our plugin.</span>As such, I am wondering if there is not a snippet in place in your theme or via a plugin, that is doing that.
In any case, my personal suggestion would be to change the default quantity of tickets to 1. This would take care of the issue.
You can do that in a couple of ways. There are even plugins to help with that.
A lot of our customers are using the following snippet for that purpose: https://docs.woocommerce.com/document/adjust-the-quantity-input-values/If that does not work for you, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.Also, while you are at it, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Best regards,
Geoff B.
Good afternoon Inbok,
I’m super stoked to hear that.
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Ray,
Awesome!
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Hi again Greg,
I will follow-up with the chain of command later today to see where this is at and get back to you.
Best regards,
Geoff B.
Hey again Greg,
It looks like this might be hardcoded in the theme or in a template customization.
Could you please send me a copy of that specific WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ? (in a private reply)
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.Have a great day!
Geoff B.
Good morning Greg and welcome back!
I have run a few tests on this on my end.
Under certain circumstances, I have found that the translation of the Venue is not perfect.
When that was the case, it typically meant that the map did not display properly.Could you double-check your venue translation (especially the map related fields) and tell me if all fields are identical ?
Furthermore, could you confirm what is your current version of Avada ?
Best regards,
Geoff B.
Good evening Sabatha,
Thank you for taking the time to provide me with a more detailed background of your situation.
I totally understand where you are coming from and how frustrating that must be.I would like to try to make things better.
Full disclosure, I must say that I am very unpleasantly surprised that the snippet from Woo did not work for you.
It looks like something is blocking it’s effects.As mentioned numerous times, we were using the ‘Woocommerce Tickets’ plugin successfully previously and all settings under: ‘Woocommerce – Settings – Emails’ were in order (to be specific, the ‘Tickets’ field at the bottom) had all it’s relevant fields in place and didnt show up as a blank space where either the ‘customer’ or ‘admin email’ should be displaying.
I will bring this very topic to the weekly support team meeting tomorrow, since I totally agree with you that this a great functionality to have (as you had in WooCommerce tickets).
However, this specific set of functionality has never been in Event Tickets Plus to the best of my knowledge.
I will investigate a bit further to try to find out why that is the case.I will report my findings.
And auto ticket send was working nicely along with all other features, BUT, as soon as the plugin changeover happened to ‘Event Tickets Plus’ all of a sudden those settings were blank and no matter what updates I did, no matter what plugins I deactivated, no matter what coding I inserted into the ‘functions.php’ and no matter what ever else Events Calendar suggested, the end result is that the auto send is still not working.
Here again I have to say that I am very sorry that your efforts were not met with more success.
Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.Almost a year now. In the forum, I did see that people were experiencing the same issues and you also said that it was a problem with this new plugin…hence my conclusion that the new plugin fails in that specific area in comparison to the previously working ‘Woocommerce Tickets’ plugin, which on both occassions, we’ve had to pay for??
I can see how you would come to this conclusion.
I will have to agree with you that some of the functionalities differ between the 2 plugins.
As you might guess, we normally aim at providing more functionality when we do updates, not less.This is why I would like to find out more about this specific area.
That being said, as stated earlier, it looks like there is a some kind of customization that is preventing at least the automatic order completion from happening.
I would certainly love to be able to pinpoint why in your specific case.
why put customers through all this for such a long time and not just revert back to a previously working plugin? I did also try other themes and, and, and….but still nothing is sorting this issue out. The server has all permissions in check and there’s no smtp blocking or any type of mail blocking on this.
Once again, I am very sorry to hear that you had such a frustrating experience so far by some unfortunate turn of events.
But please know that this is very far from our intention.With that in mind, you are bringing an interesting point in that last paragraph.
If I understand correctly, you are saying that the Orders are indeed marked Complete (which would mean that that part works), but that the email is not sent.
Can you confirm ?
More specifically I would need to have an answer for the point above in the 2 scenarios:
- With the “Autocomplete Orders” plugin deactivated – with the checkbox under Events -> Settings -> Tickets
- With the “Autocomplete Orders” plugin deactivated – with the snippet from Woo
In other words, I would highly recommend discontinuing the use of WooCommerce – Autocomplete Orders.
The reason for this is because that most plugins aimed at auto-completing orders do not run through the full loop.
As a result, the tickets do not get sent.Okay, can you perhaps do this then: provide a live demo site link that uses the events tickets plus and events calendar and woocommerce, etc. and let me see how the auto send works on that, I want to see what theme you are using, exactly what settings you have also on a backend demo login and I want to cross-reference that with our current site and see exactly where these issues may by sitting or hiding…I’ve really tried everything from my side along with my own experiments and clearing cache, reverting back to older versions of all plugins, then only updating all necessary ticket plugins, then all of the plugins updated at the same time, tried with 2010, 2012, 2015 themes and and and..
That is a very generous offer on your end.
I would prefer to spare you the extra work if possible.You have done a lot so far.
With your permission, I would like to pursue this as far as possible with the workload on our end.You did mention downgrading to previous versions. Technically, it would be possible to revert back to Wootickets should you be interested in doing that at some point. I could assist you with that process.
But please note that aside from downgrading to the proper versions for that, we are slowly phasing out support for WooTickets.
If you can provide that demo along with backend logins, then let’s see what could be the issue, this is the only next logical step to finalise this after about a year long’s worth of frustration:( (We do appreciate the plugin and your work, but as a paid for solution, I would like this to be resolved like yesterday please, we cannot waste anymore time on this)
I would like nothing more than to see this resolved for good for you.
I realize you have been waiting a very long time for this.On top of all that I have suggested above, I will present your request to the head of support.
One thing is for sure though, I am very interested in seeing this through with you.
Best regards,
Geoff B.
Good evening Saskia and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.As you might have found out already, we currently do not support tickets for recurring event.
That being said, we are working hard at making this feature work properly and offer different options on how it works.If all goes well, we would like to be able to release this feature by the end of the year.
In your specific case, if I understand correctly, it sounds like you might be using some kind of custom template. Can you confirm ?
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, can you tell me if you have the same behaviour with a default WordPress theme such as twenty-fifteen ?
Best regards,
Geoff B.
Good evening Mr. Peri and welcome back!
I would love to help you with this topic.
The easiest way to deal with this is through a third-party plugin such as: https://wordpress.org/plugins/intuitive-custom-post-order/
Simply put, once it’s installed and configured, you can then drag-and-drop the WooCommerce products in the correct sequence from the Products screen.
Let me know how that goes.
Best regards,
Geoff B.Good evening Sheldon and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.First of all I want to congratulate you on what you have achieved so far.
Very nice setup.What you are looking to do would be a very cool feature.
In fact, you can suggest it or cast your vote on other features in our User Voice forum.That being said, it is not currently a built-in feature.
I am pretty sure this could be accomplished via some template customization. Here are a couple of useful links for that:
- http://stackoverflow.com/questions/13683162/woocommerce-show-custom-column
- http://stackoverflow.com/questions/36446617/woocommerce-add-custom-columns-to-admin-orders-list-page/36453587
Additionally, but this is untested, perhaps a third-party plugin such as the following might prove to be helpful: https://www.admincolumns.com/woocommerce-columns/
Another alternative might be to look at more advanced WooCommerce reporting or order plugin.
There are quite a few and they typically offer a ton of options when it comes to orders export.Let me know if that helps.
Have a great day!
Geoff B.
Good evening Barry,
Thank you for writing back and for taking the extra time to investigate this further.
This will certainly help us deal with what indeed looks like a bug.I did some additional research on this and the link itself is not generated by a function per se, but rather by a variable ($message).
You can find the code in /event-tickets/src/views/tickets/orders-link.php at lines 45-50.Hopefully this will help you filter out the functionality.
And you should be able to reproduce the error on any site that uses Easy Digital Downloads as the shopping cart, without needing any credentials from our site.
I completely understand and respect your desire to keep information private.
We will perform additional tests on our end and update you with any findings we come across.
Best regards,
Geoff B.
Good evening William,
Thank you for the information and the screenshots!
I have looked at these, and I have a suggestion and a question:
- At the bottom of the Events -> Settings -> General page, please click on the “Update timezone data” button. This might help and it is typically better to use that button when it’s available.
- As I was taking a look at the recurrence rules of your example event, I was wondering what their purpose was ? The first rule seems to be cancelled by the second rule. Would you mind expanding on the purpose of that rule ? I would recommend removing it altogether if it was a mistake (set the rules recurrence to “none”).
Other than that, it could be that something is preventing WP Cron from running properly on your installation.
We’ll dig deeper if my first recommendations do not pay off.
Let me know how that goes.
Best regards,
Geoff B.Good evening Hans,
We are almost there.
You are correct, the beta version is not meant to work. It is only meant for testing purposes.
To get things to work, you will need to have both Event Tickets AND Event Tickets Plus installed.
The correct version is 4.2.6 for both plugins.If after installing each of these plugins you are still struggling, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Hang in there!
Geoff B.
