Ren

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 12, 2016 at 10:38 am #1162890
    Q
    Participant

    Hi,

    I renewed our pro subscription here last week – using new card details – but I got an email today saying our subscription had expired – can you please look into this?

    Thanks!

    September 12, 2016 at 1:24 pm #1162965
    Geoff B.
    Member

    Good afternoon Ray and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the confusing message you received.
    I would love to help you with this topic.

    I checked your account and license and the Pro subscription is active until 2017-09-12.

    In other words, the renewal went great and you can disregard the email you received.

    Best regards,

    Geoff B.

    September 12, 2016 at 2:16 pm #1162999
    Q
    Participant

    Sounds good – thanks!

    September 13, 2016 at 11:35 am #1163534
    Geoff B.
    Member

    Good afternoon Ray,

    Awesome!

    You are welcome back on our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

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