Add to cart issue

[Jon]

Hi

I am using the Tickets Pro plugin and am testing out the functionality on a site build.
I have set the ticket to request attendees information and made the fields a required field, the issue is that by default the amount of places is set to zero when you load the page so the visitor should not be able to add to cart until they have selected the number of tickets and completed the details.

If you check the URL I have shared you can see that you can click add to cart without selecting an amount of tickets. This will cause issues as we then do not have the details of the attendee.

Seems like a bug to me?

How can I resolve this issue as it will cause issues and confusion?

Cheers

[Jon]

This reply is private.

[Geoff B.]

Good evening Jon and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

You are absolutely right. I can totally see how that can be confusing to your users.
<span style=”line-height: 1.5;”>However, I must point out that redirecting to the Cart immediately after clicking on “Add to cart” is not built-in behaviour for our plugin.</span>

As such, I am wondering if there is not a snippet in place in your theme or via a plugin, that is doing that.

In any case, my personal suggestion would be to change the default quantity of tickets to 1. This would take care of the issue.

You can do that in a couple of ways. There are even plugins to help with that.
A lot of our customers are using the following snippet for that purpose: https://docs.woocommerce.com/document/adjust-the-quantity-input-values/

If that does not work for you, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.

Also, while you are at it, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Jon]

Hi

Thanks! Yes the Adjust the qty filter worked great 🙂

Cheers

[Geoff B.]

Good morning Jon,

Awesome! I am glad this did the trick for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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