Keep having this issue

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  • September 12, 2016 at 10:22 am #1162883
    Redemption
    Participant

    I will get from time to time alerts that prompt me to re-input our license for PRO. When I do this, it gives me this alert “There is an update available for The Events Calendar PRO but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.” Usually then I have to update the PRO plugin, but this doesnt work either because it says I need to update my license. Its just an endless circle of errors.

    License: ba3385b7c7af472e62abb537216378f31690c948

    September 12, 2016 at 1:29 pm #1162971
    Geoff B.
    Member

    Good evening Jason and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the message you are getting.
    I would love to help you with this topic.

    Currently, our system indicate a license for redemptionaz.wpengine.com.
    Is this the site you are trying to update on ?

    If not, than this explains why you are getting the message (since you have personal license).
    If on the other hand you are trying to update a staging environment, then you might want to read the following article: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

    Let me know how that goes.

    Best regards,
    Geoff B.

    September 12, 2016 at 2:20 pm #1163004
    Redemption
    Participant

    I am referring to redemptionaz.wpengine.com.

    September 13, 2016 at 12:16 pm #1163561
    Geoff B.
    Member

    Good afternoon Jason,

    Thank you for confirming this.

    In that case, I would temporarily disconnect the license (as outlined in the article I showed you), and manually update the plugin (deactivate, delete and download from your downloads page on this site).

    Once that is done, you should be able to re-input your license properly.

    Let me know how that goes.

    Best regards,
    Geoff B.

    October 5, 2016 at 9:35 am #1172774
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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