[Geoff B.]

Good afternoon Mel and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe the following third-party plugin should help you accomplish exactly what you are looking for: https://wordpress.org/plugins/the-events-calendar-category-colors/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey Richard,

The best way to troubleshoot this (and also good practice) would be to have staging environment (testing site) setup that is a clone of your prod site.

I also just had a flash, perhaps this is caused by mixed content being served.

Without knowing more, my best recommendation would be to install and use the following plugin: https://wordpress.org/plugins/ssl-insecure-content-fixer/ on either your prod or staging site to see if that helps.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Tony and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the Calendar being blank when you are switching views.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Without knowing more, my best recommendation (based on the Console view of your site) would be to install the following plugin: https://wordpress.org/plugins/ssl-insecure-content-fixer/

The reason being that it looks like there might be an issue with mixed content on your site.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Martin,

This is awesome! Kudos on finding the cause of the issue.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Mike,

As promise, I went ahead and asked for expert eyes.

I believe you just need to use the jQuery .trigger( 'change' ); on the input element itself, after incrementing it. Our JavaScript and WooCommerce likely detects the onchange event. And your JavaScript would not trigger that I don’t think.

The short answer is that it is hard for us to know what the issue is without writing the code out and testing it for ourselves.

Even though that level of support goes way above our support agreement, I would love to do that for you if I could. Unfortunately though we are a little bit swamped today. Would you mind taking that advice and try playing around with it a bit?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Lisa and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

The Ticket Pro is the same price as the Events Pro, is there any way we can swap that out?

The short answer is yes, we can do that.

However, this request must be made by logging in our support forums using that client’s account on https://theeventscalendar.com/ and opening a premium support thread for that purpose.

As you can imagine, this is for security reasons.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Donna and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have met while trying to integrate the upcoming events on your front page. I would love to help you with this topic.

There are a couple of ways to integrate the upcoming events to your front-page.
But, I am afraid that checking the box to allow the events to go into the blog feed will not work for that purpose.

That checkbox will add events to the actual blog page (https://bix-bee.org/blog/), not the home page.

Here are a couple of ways to go about this:

1. Using advanced widgets or advanced widget shortcodes: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/
2. Using full calendar embed shortcodes: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

In both cases, you will need a copy of the Events Calendar Pro:

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good afternoon Susan and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

Is it possible to change the View More link at the bottom of the calendar widget so it links to a specific month?

Absolutely. In fact, we have built our calendar in a way that allows for customization of pretty much everything.

You might want to read our Themer’s guide to get a sense of how that works.

So in short, you could modify the widget template and add custom behaviour to the link.

If programming is not your thing, you could hire one of our recommended customizers to do the customization for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Gilbert and welcome back!

Thank you for reaching out to us and for sharing a solution to your previous issues for everyone’s benefit.

We are sorry to hear about the issues you have encountered
I would love to help you with this topic.

I believe your issue comes from some of the elements being translated in your slug. This depends on a couple of things, including what you translated or not in WPML’s string translation.

You are right. does not work, https://news.swissinformatics.org/fr/events/community/add but https://news.swissinformatics.org/fr/events/community/ajouter works!

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Chuck and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets no longer being editable on your site. Yikes!
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the display of single events no longer being good on mobile.
I would love to help you with this topic.

I went ahead and checked your website and I see what you mean.

It turns out that the following CSS rule is causing this:

#tribe-events-content.tribe-events-single {
background: white;
margin: 0 0 30px;
padding: 50px;
}

Try adding the following CSS rule to your theme’s style.css or custom CSS section:

@media screen and (max-width: 768px) {
#tribe-events-content.tribe-events-single {
padding: 8px;
}
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Mariia and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fatal error message you have been getting after the last update.
I would love to help you with this topic.

The first thing I would suggest is to head over to Events -> Settings -> Licenses and make sure there is no entry for Events aggregator. If there is, you can simply delete it and save again.

Other than that, I have to point out that we officially do not support Polylang as a multilanguage solution for now. Our solution of choice is WPML for that purpose.

Unfortunately, WPML does not support tickets yet (we are working on that).

I am bringing this up because up until around version 3.1 , I know Polylang worked pretty well for most things, but unfortunately, that has not been the case with the latest updates. I do not know for sure that this is the cause of your issue, but I thought I would share that with you in case it helps.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Brian,

Great, thank you for confirming.

It does support my theory. For these specific strings, you could use the file found on there for now (there is an export button at the very bottom of that screen).

I will mark this as “Pending fix” again until the files from Glotpress are in sync with our /lang/ folders.

Have a great day!

Geoff B.

[Geoff B.]

Hey Kymiel,

Thank you for adding your voice to the mix.

The snippets go in your theme’s (or better in your child theme’s) functions.php file.

I would recommend opening a separate thread for this.
The more threads we have coming from different people on issues, the higher the priority they get.

Let me know if that helps.

Have a great day!

Geoff B.

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