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Hey Bobby,
I was just following-up on this to see how things went.
Let me know when you get a chance.
Have a great day!
Geoff B.
Hey Chris,
I am super stoked you found the culprit. Kudos!
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Hey Marc,
This is fantastic!
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Hey Winston,
I am super glad this worked for you!
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good morning Gregory,
I am stoked that you found a solution that works for you.
Changing the hardcoded string will work.
Just make sure you are using a /tribe-events/ folder to save your customization so that you do not lose them when you upgrade.You might want to read our Themer’s guide to get a sense of how that works.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Hey Jon,
First off, I want to apologize for this.
I was really certain that my hunch would have paid off and help resolve this quickly.I will know better from now on. This is totally my bad. I realize this is really not good timing with an unhappy client to boot.
Thank you for taking the time to dig a bit deeper into this. I will do the same.
What is certain is that something in the theme is causing this.So I went ahead and literally emptied the woocommerce-custom.php file.
The bug immediately disappeared.The next thing I did is only remove the function you suspected was the culprit and once again, the quantity decreased properly.
I realize this was initially put in place to prevent users from booking without entering their details. However, if you make the details fields (attendee additional info) mandatory, that could also work (unless I am missing something).
If that does not cut it for you, I will try to find another snippet for you. But short term, I believe removing that snippet and making the additional fields mandatory should help.
Let me know how that goes.
Best regards,
Geoff B.Good evening Paul,
The CSS solution is both clever and simple.
As per your other concern, you are absolutely right!
This is clearly a bug that I was able to reproduce. The additional info just goes blank if you return to the event from the cart.I will add this thread to the bug ticket. Once again, I unfortunately cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.
I wish I had a better answer for you, but for now it’s the best one I have.
The only “soft” protection would be a text note warning to the users for now (which is really not ideal nor robust, but might help).Have a good week-end,
Geoff B.
Hey Doug,
Thank you for running these tests. This helps us make progress.
Normally, the latest version of WooCommerce should work fine with our products.
In fact, I have several installations that include the 2 that work great.So this leads me to believe that the issue is caused by something related to WooCommerce that only triggers when WooCommerce is activated.
This could be: one of the WooCommerce extensions or some WooCommerce / Tribe-events customization in your WordPress theme.
With WooCommerce activated, I would recommend temporarily disabling all WooCommerce related extensions one by one to see if that changes anything.
If that still does not cut it, try reverting temporarily to a default WordPress theme such as twenty-sixteen to see if that helps.
Let me know how that goes.
Best regards,
Geoff B.Good evening Rachel Marie and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions and hopefully clarify any confusion there might be.If I want the Events Pro I have to pay for the 1 year license of $89/year. If I want events aggregator is that an additional subscription of $89/ a year?
That is correct. Each license gets you 1 year of updates and premium support.
The Events Calendar Pro will continue to work after that year, but there are a couple of caveats:
- You will no longer get any updates for it, so you will have to “freeze” your version of the Events Calendar to a matching version
- We cannot guarantee that the plugin will work with future versions of WordPress (for obvious reasons).
As for Events Aggregator, since this is an online service subscription, it will completely stop working after 1 year (unless you renew it, of course).
Your best bet is to read the following to have a clear pictures of what you are purchasing: https://theeventscalendar.com/knowledgebase/what-does-buying-a-license-get-me/
I also saw you had product bundles but it did not say the pricing.
Actually, if you click on any of the “Save now” buttons at: https://theeventscalendar.com/bundles/ , you will see the pricing and savings for each of our bundle.
I was also looking at tickets and the filter bar, I am just confused as to how the pricing for what I am getting works. Can you please outline it very clearly for me?
This is a great question. The best way to know what to purchase is to review your needs against the features of each premium add-on.
For example, we do have a free version of Event Tickets. But that version only allows for RSVP type tickets. This does not allow you to sell actual tickets through something like WooCommerce for instance.
To sell tickets, you will need a copy of Event Tickets Plus: https://theeventscalendar.com/product/wordpress-event-tickets-plus/
Filter bar is pretty straight forward and offers additional filters for your calendar.
Based on what I know so far, it sounds like you might be a good candidate for our Importer Bundle + an Event Tickets Plus license.
This way you get Events Aggregator, Filter Bar, the Events Calendar Pro (which offers recurring events, calendar shortcodes, photo & map views and much more…)
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Niels and welcome back!
Wow, this is totally awesome AND generous.
Your timing could not be better. We are currently working hard at improving these aspects.
I have forwarded this to the appropriate people.Rest assured that if we do build on this, you will be credited appropriately.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great weekend!
Geoff B.
Hey Malcolm,
I am super stoked to know this helped.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great weekend!
Geoff B.
Hey Mike,
Thank you for clarifying this for me. I see what you are trying to do and it will look great.
In fact, it kind of reminds me of the customization done in certain premium themes such as Avada.
I will have some expert eyes look at your code as I am unable to pinpoint exactly what does not work in this specific case.
You are also right about the fact that these buttons sometimes disappear in certain themes.
Believe it or not, sometimes this is voluntary (some people prefer a simple number field).Other times, this is because some WooCommerce customizations of the theme ( meant for the regular shop) are running interference.
Hang in there as I follow-up on this for you.
Have a good week-end,
Geoff B.
