Can't do anything after plugin installing

[Mariia]

After installing Event Tickets and a Plus version i have a problem:

Fatal error: Uncaught Error: Class 'Tribe__Events__Aggregator' not found in /home/hubstore/hubstore.com.ua/www/wp-content/plugins/event-tickets/common/src/Tribe/App_Shop.php:108 Stack trace: #0 /home/hubstore/hubstore.com.ua/www/wp-content/plugins/event-tickets/common/src/Tribe/App_Shop.php(92): Tribe__App_Shop->get_all_products() #1 /home/hubstore/hubstore.com.ua/www/wp-includes/plugin.php(524): Tribe__App_Shop->do_menu_page('') #2 /home/hubstore/hubstore.com.ua/www/wp-admin/admin.php(222): do_action('%d0%bc%d0%b5%d1...') #3 {main} thrown in /home/hubstore/hubstore.com.ua/www/wp-content/plugins/event-tickets/common/src/Tribe/App_Shop.php on line 108

Can someone help me with that?

[Geoff B.]

Good afternoon Mariia and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fatal error message you have been getting after the last update.
I would love to help you with this topic.

The first thing I would suggest is to head over to Events -> Settings -> Licenses and make sure there is no entry for Events aggregator. If there is, you can simply delete it and save again.

Other than that, I have to point out that we officially do not support Polylang as a multilanguage solution for now. Our solution of choice is WPML for that purpose.

Unfortunately, WPML does not support tickets yet (we are working on that).

I am bringing this up because up until around version 3.1 , I know Polylang worked pretty well for most things, but unfortunately, that has not been the case with the latest updates. I do not know for sure that this is the cause of your issue, but I thought I would share that with you in case it helps.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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