[Geoff B.]

Good afternoon Joss and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the translations not being complete on your site.
I would love to help you with this topic.

I am noticing a couple of things on your website:

1. I strongly encourage to update your the Events Calendar plugins to the latest versions. Among other things, the latest versions offer much better WPML integration.
2. I strongly recommend updating to the latest versions of the WPML plugin family.

Once that is done, if you haven’t already done so, could you make sure that you go through the following checklist : https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

Finally, depending on your settings, it is very likely that:

1. You might be using incomplete language files. I would recommend grabbing the latest version here for each of your plugins and language: http://translations.theeventscalendar.com/projects 
2. You might need to scan for strings in our plugins and ensure that they are all translated (in the string translation interface).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon James and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have encountered with your license renewal.
I would love to help you with this topic.

What might be going on is that your site is set up on a multisite install, hence the message.
The good news is that you can totally use a personal license on only one of these sites as long as it’s setup properly (at a site level and not at a multi-site level).

I recommend reading this: https://theeventscalendar.com/knowledgebase/multisite-license/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Matthias and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being received on your website.
I would love to help you with this topic.

In order for the tickets to be received, the order needs to be set to “Complete”.

Furthermore, please note that at the current time, WPML and Event Tickets Plus+ are not known to play nicely, but we are working on fixing that: https://theeventscalendar.com/knowledgebase/wpml-support/

Finally, if you do want to use WPML, I would recommend going through the following 2 articles:

1. https://theeventscalendar.com/knowledgebase/wpml-support/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Mark and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the shortcode not working for you.
I would love to help you with this topic.

Would it be possible to get an example of a page where you have used the shortcode  (URL) ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Ron,

Unfortunately, that fix did not make it to our latest maintenance release.

As a sanity check, I did ask around and short term, your best option (even though it is less than ideal) would be to downgrade your plugins to 4.3.2 https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Once again, we apologize for the inconvenience.

Have a good week-end,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Knud,

I totally agree with you.
This thread would benefit from the options found in the premium forums (especially the private reply option).

You can simply reference this thread and open one here: https://theeventscalendar.com/support/post/

Just make sure you select Community Events in the dropdown list.

In the meantime, in case you have not read it, I would recommend this knowledge base article: https://theeventscalendar.com/knowledgebase/new-user-primer-community-events/

Have a good week-end,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Hey Karon,

I am glad that helped.

To remove that block you have 2 options:

1. Go to Events -> Settings -> Display and simply uncheck all other views besides Photo
2. Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe-bar-form #tribe-bar-views {
display: none!important;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey David,

I’m glad the shortener idea works for you.

In case that makes a difference, you might try adding the !important argument to your CSS
.tribe-events-event-meta .tribe-events-meta-group .url {
clear: both !important;
display: block !important;
padding-top: 12px;
}

Have a good week-end,

Geoff B.

[Geoff B.]

Hey Kristian,

I am glad Geoff was able to fix this for you!

Thank you for your understanding and I am glad you received the refund.

On our end, you will be informed of any progress we make on this topic.

Have a good week-end,

Geoff B.

[Geoff B.]

Good afternoon John,

The simplest solution is to remove the code completely in your child theme.

Here is a copy of your child theme without the recurring event text: eventica-wp-child

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey Darren,

As promised, I followed up on this with Dev to see if any snippet could be used to help with at least fixing the Venue Geolocation .

Here is the feedback I received.

You could use https://gist.github.com/cliffordp/9d6c25feb389f98e8ae09a41273a3488 or simply use one of the following functions tribe_get_option( Tribe__Events__Google__Maps_API_Key::api_key_option_name ) or tribe_get_option( 'google_maps_js_api_key' )

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Bonsoir Audrey,

Merci pour les fichiers.

Tel que je le croyais, cette section a été ajoutée à la main par votre programmeur.

Vous pouvez voir le code en question aux endroits suivants:

1. /vendeepremiere-child/tribe-events/modules/meta/details.php – lignes 197 à 200
2. /vendeepremiere-child/functions.php – ce fichier ne contient que ça

Comme vous vous en doutez, nous ne pouvons offrir un support complet pour ce qui touche aux personnalisations.

Toutefois, afin de vous aider à corriger la situation, j’aimerais vous placer sur la bonne piste.

À haut niveau, le code est tout à fait bien fait.
Le seul hic, c’est qu’il ne passe pas à travers le filtre requis pour la traduction.

Je vous invite à lire cet article à ce propos: https://codex.wordpress.org/I18n_for_WordPress_Developers

Autrement dit, il vous faudra remplacer le simple terme echo par quelque chose d’autre.

Salutations,
Geoff B.

[Author]

Posts