[Geoff B.]

Good evening and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.
I would love to help you with this topic.

The Events Calendar Category colors is an awesome plugin.
It is however not developed by us, but rather by the awesome Andy Fragen.

I would recommend reaching out to the author here: https://wordpress.org/support/plugin/the-events-calendar-category-colors

In the meantime, I believe the latest version also offers gray as a text color.

Finally, you could probably use CSS to override the color chosen.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Christine and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

We have one person in the office handling book sales and another person handling ticket sales. Is there a way to specify that book sales emails go to one email address, and ticket sales go to a different email address?

The short answer to your question is yes. This is possible.

But it will most likely require a bit of customization on your end.

You can read about that here: https://theeventscalendar.com/customizations/
If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

With that in mind, here are a couple of snippets related to ticket email notifications to give you a jump start:

• https://gist.github.com/cliffordp/35d3c0a08e53b061920976f80f0f44b4
• https://gist.github.com/GeoffEW/67488cc3d5dda12a9e252e16e39191f4

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Susan and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

To answer your question, our plugins do not offer built-in copy or duplicate functionality of events.

We chose this since approach since many of our customers are already using a third-party page/post duplication plugin. Our events being a WordPress custom post type, any plugin offering custom post type duplication should work.

Here is one of them: https://wordpress.org/plugins/duplicate-post/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Daniel,

I am super stoked to hear that this bug has been squashed.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Sara,

Thank you for taking the time to write back.

They can see list of their events and download csv file for each event with detail of subscribers (First name, Second name, email, phone number, which kind of ticket they chose and basically details they inserted when they submit the event).

Community Tickets will provide these features. As mentioned previously, this plugin requires the Events Calendar (free), Community Events, Event Tickets and Event Tickets Plus to work.

In other words you cannot run Community Tickets standalone.

The following extension handles the addition of the phone number to the report: https://theeventscalendar.com/extensions/include-attendee-phone-number-in-the-event-attendee-report/

Last my question is: if I create a ticket can I add additional fees?

This could be handled in a couple of ways:

1. Create a different ticket type that includes both the party AND the dinner. This way each event has 2 ticket types.
2. Use a WooCommerce plugin and upsell a separate WooCommerce product(related products in the cart page, etc..)

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jonathan,

I am super stoked that this worked for you.
Thank you for your great words!

I am not sure why this issue would appear on this specific install but not others.
My best guess would be a setting.

In any case, in the end the important thing is to find the most time efficient solution 🙂

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening,

Thank you for that additional piece of information.
In order to narrow down the testing a little more, would you mind finding out exactly:

1. Which version of Edge they are using
2. Which version of Windows they are using

Also, let me know how implementing the snippet goes.

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Jasmin and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1- WPML compatible for 40 languages

We are compatible with WPML. The number of languages is not limited.

I highly recommend reading and using the following guides:

1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/
3. https://theeventscalendar.com/knowledgebase/wpml-support/

2- Can we display ‘year’ list instead of months?

We currently do not have a year view ready. We are however working on it as you can see here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3827250-year-view

In the meantime, a lot of our users are fine using the list view (which covers the whole year as you click on the “next button”.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Elcio José and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about some of your ticket orders not containing attendee information.
I would love to help you with this topic.

The only known instance of this happening is if the customer changes the ticket quantity while at the cart stage. For that reason, a lot of our users are using a snippet to prevent ticket quantity tampering while on that screen.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

That is most likely going to help.
Other than that, would it be possible to have an idea of what browser an OS that specific customer is using ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Alex and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The simplest approach to this would be to use the photo view shortcode on your home page: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jonathan and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the title disappearing on you!
I would love to help you with this topic.

What is going on is that a CSS rule is in the way.

@media only screen and (max-width: 800px)
{
h3.entry-title.summary, h3.tribe-events-month-event-title, .tribe-events-calendar .tribe-events-has-events:after {
display: none;
}
}

You would need to tweak it or add a new one
@media only screen and (max-width: 800px)
{
h3.entry-title.summary, h3.tribe-events-month-event-title, .tribe-events-calendar .tribe-events-has-events:after {
display: inline-block !important;
}
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Geoff and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

What is going on is that Divi is limiting the number of posts allowed from your archives.
You can either:

1. Change that setting directly in Divi
2. Install and use the following extension: https://theeventscalendar.com/extensions/elegant-themes-divi-theme-compatibility/

As for the blank page, I would look at your caching plugin’s settings.

Finally, as a side note, it looks like you are not using the very latest version of our Filter Bar plugin. You might want to upgrade that as well.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Alan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes you can do that.

To achieve this, you would create a Family ticket at $12.50 each ticket AND force the purchase of increments of 4 (using a third-party plugin that supports minimum quantities and increments such as https://woocommerce.com/products/minmax-quantities/)

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Kent,

Thank you for the credentials.

I was curious to take a look, but it sounds like I am not able to (403 permission denied messages). As you can imagine, this makes it hard to investigate.

In an ideal world, if you had a staging copy of that site that could be “played with”, it would accelerate resolution.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Author]

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