Pre-sale questions

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • #1434989
    Sara
    Guest

    Hello,
    I’d like to implement to one website the possibility for part of my registered users, to create and manage events from front office with additional possibility of download for each event csv file with details of subscribers.
    Example:
    I have 2 kind of registered users:
    – Users A can only book events
    – Users B can book, create and manage events from front office with possibility to see in their managing area only events create by themselves and download of csv with details of subscribers of that event.
    Is it possible with your plugins/addons? Which plugins/addons I have to purchase? I’m writing here because is the only one method that I found.
    Thank you for attention
    Best Regards
    Sara

    #1436414
    Geoff B.
    Member

    Good evening Sara and welcome to the Events Calendar forum!

    Thank you for your interest in our products.
    We’ll be glad to answer your questions.

    What you are trying to achieve is totally possible.
    Here is the list of plugins you will need for that:

    1. the Events Calendar (free) https://theeventscalendar.com/product/wordpress-events-calendar/
    2. Community Events (enables select users to create and manage only their events) https://theeventscalendar.com/product/wordpress-community-events/
    3. Event Tickets (free – creates basic RSVP tickets) https://theeventscalendar.com/product/wordpress-event-tickets/
    4. Event Tickets Plus (extends Event Tickets free – allows to sell tickets via WooCommerce) https://theeventscalendar.com/product/wordpress-event-tickets-plus/
    5. Community Tickets (enables select users to manage booking of their events / sell tickets AND reporting) https://theeventscalendar.com/product/community-tickets/

    Best of all, this specific combination comes in a bundle: https://theeventscalendar.com/bundles/bundle-community-manager/

    Let me know if that answers your question or if you need help setting this up.

    Have a great day!

    Geoff B.

    #1436762
    Sara
    Guest

    Hello,
    Thank you for very accurate aswer, I just have another question for you.
    I’d like User B to manage events create from themselves from front office in a way that they can see list of their events and download csv file for each event with detail of subscribers (First name, Second name, email, phone number, which kind of ticket they chose and basically details they inserted when they submit the event). Which of these plugins/addons can do this functionality from front office?
    Last my question is: if I create a ticket can I add additional fees?
    Example: I’d like to sell ticket for one party that cost 10$, but I’d like to let decide my subscribers if they want to have also dinner as additional service and charge 5$ more. So the cost of the ticket would be 10$ plus optional additional fee of 5$ for who decide to have also the dinner.
    Thank you a lot
    Have a great day too!!!

    Sara

    #1438156
    Geoff B.
    Member

    Good evening Sara,

    Thank you for taking the time to write back.

    They can see list of their events and download csv file for each event with detail of subscribers (First name, Second name, email, phone number, which kind of ticket they chose and basically details they inserted when they submit the event).

    Community Tickets will provide these features. As mentioned previously, this plugin requires the Events Calendar (free), Community Events, Event Tickets and Event Tickets Plus to work.

    In other words you cannot run Community Tickets standalone.

    The following extension handles the addition of the phone number to the report: https://theeventscalendar.com/extensions/include-attendee-phone-number-in-the-event-attendee-report/

    Last my question is: if I create a ticket can I add additional fees?

    This could be handled in a couple of ways:

    1. Create a different ticket type that includes both the party AND the dinner. This way each event has 2 ticket types.
    2. Use a WooCommerce plugin and upsell a separate WooCommerce product(related products in the cart page, etc..)

    Let me know if that helps.

    Have a great day!

    Geoff B.

    #1438601
    Sara
    Guest

    Hello,
    Thank you for your support.
    Is it possible users manage following features from front-office?
    “They can see list of their events and download csv file for each event with detail of subscribers (First name, Second name, email, phone number, which kind of ticket they chose and basically details they inserted when they submit the event).

    Community Tickets will provide these features. ”

    Thank you a lot
    Have a nice day
    Sara

    #1445971
    Geoff B.
    Member

    Good evening Sara,

    First off, I would like to apologize for the delay answering.
    We are currently experiencing a higher level of requests than usual.

    Please rest assured that we are working hard at correcting this situation.
    We appreciate your patience while we try to normalize things.

    It sounds like you have all the answers you need for now.

    Please hit us up if there is anything else.

    Have a great day!

    Geoff B.

    #1460105
    artistinformatici
    Participant

    Hello,
    Thank you for replying and I’m sorry for delay in answering.
    I bought and installed on my website Community tickets plugin and all necessary plugins for make run all functionalities.
    I’m not able to figure it out how to set users front office area, where they can take a look for events they created which attendees subscribed it, as it is shown and described in the plugin page https://theeventscalendar.com/product/community-tickets/

    Thank you
    Have a nice day

    Sara

    #1460971
    Geoff B.
    Member

    Good morning Sara,

    Thank you for writing back.
    As a first step, I would recommend going through (and following) the 2 new user primer guides:

    1. http://theeventscalendar.com/knowledgebase/new-user-primer-community-events/
    2. http://theeventscalendar.com/knowledgebase/new-user-primer-community-tickets/

    Let me know how that goes.

    Best regards,
    Geoff B.

    #1463464
    artistinformatici
    Participant

    Hello,
    Thank you for answering, I’m still here to ask you because from your colleagues no way to receive an answer.
    I opened more tickets about this topic because of slow times responding from your team, I’m attaching a picture in which you can see how a member of your team (that he is not answering me since 5 days) see the list of events and how I see it. I hope to receive some proper help and solve the issue once forever.
    I took a look to the links that you sent me but I couldn’t find out anything helpful for solving my issue.

    Thank you
    Have a nice day
    Sara

    #1464066
    Geoff B.
    Member

    Hey there Sara,

    Thank you for writing back,

    Although I can totally understand your frustration, I would recommend not opening several tickets for a single topic.

    As you can imagine, this actually slows down the response time for everybody.
    With that in mind, I just reached out to my colleague Andras to make sure he gets back to you quickly on this one.

    Apparently there was a glitch with that other ticket where it was marked as “resolved” for some reason. We will absolutely investigate on that and we do apologize for the delay and inconvenience this has caused.

    To speed things up, I would recommend that you provide us with your complete system information in a private reply using the instructions found in the following link in that other thread (https://theeventscalendar.com/support/forums/topic/set-up-community-ticket-front-office/ – not here)?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    With that in mind, it looks like the issue you are describing has to do with the WordPress role and its permissions. Using a plugin such as Members should let you fix this: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

    You can test this using an admin role (which should display the additional links). From there you just need to find which capability is missing from the role your event organizers have.

    Have a great day!

    Geoff B.

    #1464713
    artistinformatici
    Participant

    Hello,
    Thank you for quick answer, I allowed sharing of system information by following the guide in a link you sent me. I also checked the permission and allowed them in a admin and editor role as explained in a link.
    Problem is that even with admin role I can’t see attendees and sales…

    Hope you or your colleague Andras can help me, it’s becoming urgent for me solving this issue.

    Thank you

    Have a nice day

    Sara

    #1465211
    Geoff B.
    Member

    Hey there Sara,

    It looks like Andras is helping you figure this one out.

    Since this thread was mostly about pre-sales, I believe we can close it.

    I hope all works great for you in the end.

    You are welcome back in our support forums any time 🙂

    Have a great week!
    Geoff B.

Viewing 12 posts - 1 through 12 (of 12 total)
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