Some tickets come without attendees infos

[podiomkt]

I’m already selling tickets with ticket plus, but some orders come without the attendees informations.
One client sent me a print of he’s screen and my website didn’t show him the attendee info’s form when he selected the amount of tickets he wanted.

In the attendee’s section (backend), where I can access the attendee’s details, only appears “-“.
This only happens to a few orders (something like 10%).

[Geoff B.]

Good evening Elcio José and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about some of your ticket orders not containing attendee information.
I would love to help you with this topic.

The only known instance of this happening is if the customer changes the ticket quantity while at the cart stage. For that reason, a lot of our users are using a snippet to prevent ticket quantity tampering while on that screen.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

That is most likely going to help.
Other than that, would it be possible to have an idea of what browser an OS that specific customer is using ?

Best regards,

Geoff B.

[podiomkt]

I’ll try that.
The user that sent the print was using Microsoft Edge.

2018-01-26 1:39 GMT-02:00 The Events Calendar <[email protected]

[Geoff B.]

Good evening,

Thank you for that additional piece of information.
In order to narrow down the testing a little more, would you mind finding out exactly:

1. Which version of Edge they are using
2. Which version of Windows they are using

Also, let me know how implementing the snippet goes.

Have a good weekend,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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