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Good evening Alexander and welcome back!
Thank you for reaching out to us.
We are sorry to hear about this very strange issue impacting your /wp-admin/widgets.php page.
I would love to help you with this topic.By the sound of it, it looks like there is some type of conflict with another plugin at play.
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. From there, you reactivate plugins one-by-one.
It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
- Make a backup of your database
- Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
If the above doesn’t help, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket
Let me know how that goes.
Geoff B.
Good evening George,
Thank you for taking the time to write back.
You are absolutely correct. There are a few pending Greek translations waiting for approval for Event Tickets.
The way this works is that the translation approval for our free plugins ( the Events Calendar and Event Tickets ) is handled by the WordPress Greek Polyglot community: https://make.wordpress.org/polyglots/teams/?locale=el
In other words, we actually have no approval power over these. The are in the hands of the General translation editors and Project Translation editors.
Once they approve the strings, they are automatically packaged in our following release.
As you can see on this page, you can even reach out to them (to ask about pending approvals) and offer to become a Project Translation Editor for the Events Calendar and Event Tickets should you wish to.
I have had good success reaching folks from the different language Community using Slack.
With that in mind, the premium plugins translation approval process is entirely under our control. We always make sure that these are approved in a timely fashion.
Have a good weekend,
Geoff B.
Good afternoon Dennis,
I am stoked to hear that you are well on your way to your goal.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great weekend!
Geoff B.
Good evening Monica,
Thank you for chiming in.
I would highly recommend opening a separate thread so that we can troubleshoot your specific situation.
With that in mind, sometimes the issue can be caused by other causes.
The most common one being that there are too many columns trying to display.This can be addressed by removing a few columns using the Screen Options menu located at the top right corner of wp-admin.
Have a good weekend,
Geoff B.
Hey William,
I am mostly glad those CSS rules worked for you with a bit of tweaking.
Thank you for sharing your additional tips.
It seems the issue was conflicting nanoScroller js from the theme and the plug-in being ran at the same time. I’m not entirely sure how to fix that problem but this fix works for now.
The simplest thing would be for your theme to use a more recent version of Isotope. Perhaps they will do just that in a future update.
Either way, I recommend dropping them a word about this conflict (just so they at least know).
Have a good weekend,
Geoff B.
Good afternoon Stephen,
I am glad the CSS helped.
Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.
We unfortunately do not provide complete support for customization.
With that in mind, you could simply apply the snippet I shared in the functions.php file of your theme (without the PHP tag at the top).
Let me know how that goes.
Best regards,
Geoff B.Good afternoon Anne,
I am super stoked that this worked.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great weekend!
Geoff B.
Good afternoon Matthew,
I am super stoked to hear that.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great weekend!
Geoff B.
Good evening William and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.I believe this is caused by your settings found under Events -> Settings -> General.
More specifically, take a look at Create recurring events in advance forChanges made to that setting are not immediate (they work with WP Cron), but can be triggered by re-saving the event.
In other words, new recurring events are created automatically in the background in accordance to that setting.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Anne and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top):
https://gist.github.com/GeoffEW/b440feef873af841d023c0bf0839e93f
Let me know how that goes.
Best regards,
Geoff B.Good evening Abraham and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.Your best bet would be to go through the following guide: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/
Let me know how that goes.
Best regards,
Geoff B.Good evening Brian and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/ggwicz/ec04f88224651a777c88#file-return-unfiltered-cost-php
I would experiment with both snippets in place and with only that last one.
Let me know how that goes.
Best regards,
Geoff B.Good evening Renee and welcome back!
Thank you for reaching out to us.
We are sorry to hear about your event not all being visible. Yikes!
I would love to help you with this topic.When I view my events page not all of the events are visible.
Is that true of every view (list, photo, etc..) or is it limited to specific views ?
Also, some of the events are not showing the prices.
On my end, most events do seem to display a price when viewed here: http://pastelplymouth.com/events/list/
One approach to fix cost related issue is to force the use of the value found in the Event cost field.
You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/69f8a033fb614c78b3de45a197431135
Could you give me an example of an event that does not show a price, but should? Ideally a link and a screenshot would be awesome.
Hang in there!
Geoff B.
