[Geoff B.]

Good morning Samuel and welcome back!

As usual, Matthew did an outstanding job on this one!

I will make sure you get contacted as soon as the issue is resolved.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Johan,

Thank you for writing back.
I am sorry my suggestion did not meet your requirements.

I was merely providing you with the easiest way to achieve your goal.

For the record, you actually might not need to buy Event aggregator for each member of the group.
The reason for that is that the Event Aggregator license works with a limit of imports per day, but is not tied to a specific domain.

To clarify even further, one import = one import job, not one event.

With that in mind, let me know if there is anything else I can help you with on this topic.

Best regards,

Geoff B.

[Geoff B.]

Good evening Randy,

Thank you for writing back.
I am sorry to hear that, but I totally understand where you are coming from.

We are sad to see you go, especially over something that is usually fairly straight forward to fix.
At your request, the refund was processed.

Best of luck with your projects.

Geoff B.

[Geoff B.]

Good evening Robert and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Templates for all views are assigned under Events -> Settings -> Display (Events Template)

If none of the available templates works for you, you might have to create a page template or simply get rid of the sidebars with CSS.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Fred and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the display being all wonky. Yikes!
I would love to help you with this topic.

What is going on is that the CSS minification from your caching plugin is being overly aggressive.
You can see that when you remove it and shut down all its options.

The images are displaying correctly, but the event description is going over the images.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-list .tribe-events-event-image+div.tribe-events-content {
display: inline-block !important;
width: 49% !important;
margin-right: 0 !important;
margin-top: 0 !important;
padding-top: 0 !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Peter and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the image upload no longer working on your website.
I would love to help you with this topic.

I believe this might be caused by one of the following:

1. A conflict with your caching plugin’s settings. Please temporarily undo all forms of caching, clear the cache  and deactivate the plugin to see if that helps.
2. There is some form of conflict, either with your theme (or one of its customization) or another plugin

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good morning Jay and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Based on the message you have been getting, it sounds like this is not a license issue as much as a glitch on our update server.

If the issue has not been resolved by now, here is what I would recommend:

1. Deactivate and delete the Events Calendar Pro (it is completely safe)
2. Head over to https://theeventscalendar.com/my-account/downloads/ and grab a copy of the latest version of the Events Calendar Pro
3. Install the .zip file using WordPress’ built-in Add new plugin interface

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Jamie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error messages you are getting while clicking on events.
I would love to help you with this topic.

This looks like a 404 error message.
There are 2 ways to go about this:

1. Head over to Settings > Permalinks and re-save your permalinks
2. If that does not work, try entering one of the events and re-saving it. See if that helps for that specific event.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good morning Josh and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Using your account, I just went over to https://theeventscalendar.com/my-account/downloads/
The good news is that Event Tickets Plus is there and available for you to download.

Since I do not have your system information handy, I cannot tell for sure, but if you are using Wootickets at the moment, the update to Event Tickets Plus is not automatic.

In fact, I would highly recommend reading the following: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Paul and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the calendar disappearing on you. Yikes!

By the looks of it, the calendar returned.
Can you confirm ?

Sometimes that happens either because:

1. You need to re-save your permalinks
2. The calendar slug has been changed
3. You have deactivated a calendar view, but that view is still used as the default view

Best regards,

Geoff B.

[Geoff B.]

Good morning Ken and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

By the looks of it, something in your WordPress theme is causing the opacity to be zero for the photo view.

You can test that by temporarily reverting back to a default WordPress theme such as twenty-sixteen.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-photo #tribe-events-photo-events {
opacity: 1 !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Johan and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe the solution is to use our Events Aggregator service: https://theeventscalendar.com/product/event-aggregator/
Among other things, this allows you to import events from other the Events Calendar websites (as long as they are using a recent version).

Once imported each of these events could be assigned a category (this can be set as part of the import).

From there you can simply use widgets filtered by category.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Heid and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

That is a great suggestion. Since this could be a cool feature to have, you can suggest it in our User Voice forum. That way other customers can vote for it!

Unfortunately, for now, the only available option is through the “Add Event” form.

With that in mind, I am pretty sure this is probably possible via customization.

You can read about that here: https://theeventscalendar.com/customizations/

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

Best regards,

Geoff B.

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