Update package not available.

[Jay]

Hey!

I’ve just tried to update the Events Calendar Pro plugin but I’m receiving the error message:

Update package not available.

I’m updating to 4.4.14.

I’m check the license and it was registered to our staging environment. I have just updated the licenses to the live website but I am still getting the error.

Please could you look into this!

Many Thanks,
Jay

[Geoff B.]

Good morning Jay and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Based on the message you have been getting, it sounds like this is not a license issue as much as a glitch on our update server.

If the issue has not been resolved by now, here is what I would recommend:

1. Deactivate and delete the Events Calendar Pro (it is completely safe)
2. Head over to https://theeventscalendar.com/my-account/downloads/ and grab a copy of the latest version of the Events Calendar Pro
3. Install the .zip file using WordPress’ built-in Add new plugin interface

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts