[Geoff]

Hey @pixelpaper,

So sorry to hear you’re hitting this issue. We are indeed aware of it and are planning to release a fix for it in our very next maintenance release (version 4.2.2) which will be out within the next few days.

I’ve added a note to the ticket in our system and will be sure to follow up with you when the release goes out. In the meantime, you can downgrade to version 4.2 and that should help out.

Thanks so much for your patience while we work on this!

Geoff

[Geoff]

Howdy Brian,

That’s a great question. Events Calendar PRO does indeed include a feature that allows you to create recurring events. We have more on how to set those up right here in this post.

It’s worth noting that while you can edit each event inside the recurring series, doing so will take the edited event out of the series. That means that an edited event in the series will no longer be a part of the series or associated with the series once it’s been edited.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hey David,

That’s a great question. We do have the Facebook Events plugin, but I’m afraid that it does the exact opposite of what you’re trying to do, and imports events from Facebook into WordPress instead.

Sorry for the bad news, but does this at least help answer your question? Please let me know and thanks for reaching out.

Geoff

[Geoff]

Hi Andrea,

Would you be so kind as to share your system information with me? You can grab that by heading to Events > Settings > Help, copying the information at the bottom of the screen and then pasting it here as a private reply. This will help me try to recreate the issue on my end to see what’s going on.

Our Pre-Sales forum unfortunately does not have the ability to post private replies, so I am moving this to our Event Tickets Plus forum instead. Same URL, but gives us private replies. 🙂

Thanks!
Geoff

[Geoff]

Hi Andrea,

So sorry for the trouble here with WooCommerce Tickets! We did indeed replace the plugin with a new one called Event Tickets Plus.

If you log into your account here on this site, there should be a free license key in there for Event Tickets Plus. Then, to help make the transition, we have a post that provides step-by-step instructions to get started.

If your WooCommerce Tickets license expired before the update to Event Tickets Plus, then it’s possible that the new license will not be in your account. Let me know if that’s the case or if you are having any other troubles accessing your account.

Thanks!
Geoff

[Geoff]

So glad you asked about the Google Maps API. That is something we’ve noticed as well and we’ve set up The Events Calendar to with the new API standards. Here’s a post that outlines how that works in the latest versions of the plugin:

Creating a Google Maps API Key

Cheers!
Geoff

[Geoff]

Howdy Daniel,

Thanks for getting in touch! I’m really glad to see you’re checking out Community Events and I hope it’s a solid fit for your site.

There’s totally no need to purchase Events Calendar PRO in addition to Community Events. Community Events will work with or without PRO installed, so defintely save yourself a few bucks. 🙂

Community Events does indeed have a way for folks to see only the events they have submitted to the calendar. In fact, there is a “My Events” link at the top of the submission form that, when clicked, displays those events for the user.

I have to be honest and say that i am unsure whether that will integrate smoothly with Users Ultra. However, we do offer a full refund on all our products within 30 days of purchase, so that should give you a good chance to use the plugins together to see if they work together the way you hope.

Does this help answer your questions? Please let me know!

Cheers,
Geoff

[Geoff]

Hi @heideldesign,

While I haven’t seen this exact same customization before, I was able to find this snippet. It provides a method for switching the default calendar view for categories to List View. So, for example, if the default view of the calendar is set to Month View, let’s say, then this snippet will override that so that anytime a category is being displayed, that will display the events in List instead of Month.

Like I said, this is not quite what you’re looking for, but I think it might be a nice blueprint for you to work with in addition to our documentation.

Sorry for not having a concrete solution for you here, but I do hope this at least helps get the ball rolling in the right direction. Please let me know if you have any other questions to help you get started and I’d be happy to help as best I can.

Thanks and hope you had a great weekend!

Geoff

[Geoff]

Hi Michael,

I was able to find the repeater fields premium plugin here and see it is also a premium feature in ACF Pro. I snagged a copy to test this further.

I was able to add this to my single-event.php template and the repeater fields displayed correctly:

<?php if( have_rows('testing') ): ?>

<ul>

<?php while( have_rows('testing') ): the_row(); ?>
<li><?php the_sub_field('testing_1'); ?></li>
<?php endwhile; ?>
</ul>

<?php endif; ?>

…where “testing” is the field group and “testing_1” is a subfield in the group. Here’s a screenshot of the field in the event editor and another screenshot of the event when published.

Will you please check your code once again to make sure the field labels are correct? If there’s still no luck there, then it might be worth testing for conflicts (steps here) with the theme or perhaps another installed plugin.

Cheers and hope you had a great weekend!

Geoff

[Geoff]

Sure thing, Craig.

Exporting a database can be done a number of ways, but this WordPress Codex article provides excellent detailed instructions for the most common methods.

Once you have a ZIP file of the database, it would be awesome if you could upload it to a sharing service (like Dropbox) and send the link over here as a private reply.

Just to confirm: is everything pulling up correctly in your WordPress dashboard(s) now that the license keys have been manually entered in our system? Please let me know.

Thanks so much!
Geoff

[Geoff]

Hey Darren, I see my last reply was marked as the correct answer. I’ll go ahead and close this thread but please feel free to open a new one if  any other questions pop up–we’d be happy to help. 🙂

Cheers and have a great day!

Geoff

[Geoff]

Hey James, I see my last reply was marked as the correct answer. I’ll go ahead and close this thread but please feel free to open a new one if  any other questions pop up–we’d be happy to help. 🙂

Cheers and have a great day!

Geoff

[Geoff]

Hi Carlos,

I’ve been digging into this more and it actually is a lot more difficult than I had imagined. The reason being that there is no public function in the plugin to grab that data very easily.

You can see where we output the data on the front end in lines 17-48 of the meta.php template in the plugin.

In other words, I think this will require a bit more custom development than I had originally believed.

You can use that block of code as a blueprint for creating an array of the custom meta variables and then output the data from there. I realize this is not the most ideal way to grab data, but I’ve gone ahead and opened a ticket in our system to create a more accessible function for future use.

Sorry I don’t have more of a concrete solution for you here, but I do hope this at least gets the ball rolling and that we’ll have something more accessible in a future release to make this easier.

Thanks,
Geoff

[Geoff]

Hi Craig,

Looking specifically at this:

And an important detail is that as we have discussed, the rairc2.staging.yournewsites.com is an alias of rairc.com so there is no possibility to log into rairc2.staging.yournewsites.com/wp-admin and then separately log into rairc.com/wp-admin as they are the same place seeing as the rairc.staging.yournewsites.com/wp=admin redirects to rairc.com/wp-admin. So please let me know if there is any other option to fix this.

I have dug into this myself and some others on the team and the issue is still not crystal clear to us. That isn’t to say there isn’t an issue here, but there’s confusion (both on our part as well as yours, I think) about the configuration of your hosting setup. It could also point to something in the site’s database that is not properly updating and causing the license key to continue to reference the staging site.

 

The one thing we can do on our end is update the record of your license in our own database and point it directly to rairc.com. That way, there would be no doubt that the data entered in our system does indeed point to that domain. And, if the license key is still out of installs at that point, then that should at least confirm that the issue is either on the hosting side of things or perhaps a stray item in the site’s database that needs to be changed.

I went ahead and upgraded your Business license to an Agency license. This provides you with more slots to register your sites and I have gone ahead and put in all of your staging and production domains manually into our database, including the reti.us domain you were also seeking support for.

That brings the registered sites to the following:

• http://www.ralsc.org
• http://www.omcar.com
• http://www.rairc.com
• rairc2.staging.yournewsites.com
• rairc.staging.yournewsites.com
• ralsc.staging.yournewsites.com
• omcar1.staging.yournewsites.com
• reti.us

Those all show as active and valid in both our database and system, so we should be good to go. Please let me know if it is not.

And please note that I think this is a good workaround for the issue currently, but we would like to open a ticket for our development team to dig into this further to see if there’s anything we can do on our end to prevent it in the future. That said, if you are willing to provide us with an export of the http://www.rairc.com database (as a private reply) then that would help us do some investigative work.

Thanks,
Geoff

[Geoff]

Hi Gregg, thanks for the URL! Yeah, that did not come through in the first reply, so having it now is much appreciated and super helpful.

What I mean by “out of the box” is that the plugin has a set of fully designed templates packaged in the plugin directory and those are used as the default views you see when installing the plugin without any customizations. For example, this is the default List View out of the box, which is quite different from the layout of the link you provided.

That said, there should be a template in your theme (or child theme) directory called tribe-events. You will be able to find the template for this view in there and be able to modify it the query.

The fact that this is a customized template means that the theme author will likely be the best point of contact if there’s any trouble locating or modifying the template, as they’ll be much more familiar with those customizations.

I hope this helps and thanks again for following up!

Geoff

[Author]

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