[Geoff]

Hi @wineschool,

The issue was resolved and the latest versions of the plugins are available to download.

Cheers!
Geoff

[Geoff]

Hey there @wineschool,

Sorry for the trouble here and you’re right: there is an issue with the free version. Some core plugin files did not make the transfer when we uploaded them to the WordPress SVN repo and we’ve since rolled back the update. I would recommend rolling back as well.

That said, we’re in the process of uploading the updates again, so version 4.2.2 will indeed be up and running soon.

Thanks!
Geoff

[Geoff]

Hey Marcy,

Believe it or not, that’s actually correct. 🙂

Once Even Tickets and Event Tickets Plus have been activated, they need to apply their settings and features to a post type — otherwise, they would be inaccessible right off the bat, as you found out when the Events settings went away.

That said, we could be much clearer about that behavior, and I’ll look into how we can communicate that better in the tutorials.

Thanks so much!
Geoff

[Geoff]

Hey Marcy,

Absolutely! Event Tickets will work with or without The Events Calendar. So, for example, you can create RSVPs and tickets on specific post types instead of calendar events. 🙂

Does this help answer your question? Please let me know.

Cheers!
Geoff

[Geoff]

Hey Cory,

Absolutely! In fact, you can customize and and all the plugin templates and store those changes in your theme (or child theme) directory to prevent lost changes on update. Please check out our Themer’s Guide for a full rundown on how our templating system works.

Does this make sense and will it work for you? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Joanne and thanks for reaching out! Sorry about the trouble here, but let’s look at it together.

The problem on the live site is that when I create a new event, it doesn’t hold the date I select after I publish or update. And then, it doesn’t show up on the calendar.

Would you be willing to do two things for me:

• Check the version number of The Events Calendar, Events Calendar PRO and Filter Bar to make sure they are all running the latest version (4.2 or above)
• Head over to Events > Settings > Help, copy the system information at the bottom of the screen and paste it here as a private reply

This will help me try to pinpoint the issue before we get into deeper troubleshooting.

Thanks so much!
Geoff

[Geoff]

Hey Nigel,

That’s a great question. The embedded List Widget can be filtered in a number of ways, all of which can be found in this post.

I’m afraid that none of those ways allow you to show both past and upcoming events together. You would either need to write a filter that changes the widget query to include past events, or you could create a custom query using the tribe_get_events() function to pull any and all events.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hello Stephanie,

Good question. Yes, it’s possible to add a banner either before or after the calendar. In fact, you can head to Events > Settings > Display and there are a couple of options at the bottom of the screen to add content, including images, to the top and bottom of the calendar.

Does this help answer your question? Please let me know. 🙂

Cheers,
Geoff

[Geoff]

Hello Melanie,

My name is Geoff and I head up support here at Modern Tribe and wanted to reach out to you directly.

I am so sorry your threads have been closed. I can absolutely see how off-putting it would be to come back from a long vacation and see that a conversation has been cut off. That’s certainly not the kind of impression we want to give and I’m really bummed to see that’s how it was taken in this case.

Our forums are pretty active and, as such, we try to keep them as orderly as possible. One of our tactics for this has been our system automatically closing threads that have been inactive for more than two weeks. This has really helped our team be able to manage active conversations and ensure timely replies.

At the same time, I realize that two weeks may not be the best fit for all situations and it’s clear it wasn’t the best fit for you and for that, I’m sorry.

I have opened a ticket for us to correct this in the future by doing two things:

• Increasing the closing period from two weeks to four
• Adding a follow-up reminder to the customer after two weeks of inactivity

Hopefully this will be a much better approach and I appreciate you sharing your feedback here so we could thoughtfully consider it. In the meantime, please know that we are really looking forward to helping you out. I see your newly opened threads in the forums and we’ll see you over there.

Thanks so much for reaching out and sharing.

Geoff

[Geoff]

Hello Fred,

Sure thing! You can add this CSS snippet to your theme’s style.css file or by using the Simple Custom CSS plugin:

#tribe-bar-form {
display: none;
}

Will this work for you? Please let me know. 🙂

Cheers,
Geoff

[Geoff]

Howdy Andrew, and thanks for checking out the plugins!

Yes, it is possible to show both past and upcoming events together and the PRO version is not needed to do that. For example, you could create a new page template in your theme and then either set up a new WP_Query that fetches the “tribe-events” post type or using our tribe_get_events() function to create the query. Both methods will allow you to request events, regardless of whether they are past or upcoming.

In fact, here’ s a post with a ton of information and examples on how to use the tribe_get_events() function that I think would be a huge help here.

Cheers!
Geoff

[Geoff]

Hey there,

Thanks so much for following up and providing the system information. I’m also really glad to hear that you were able to resolve the issue by narrowing it down to a conflict with the WooCommerce Gift Card plugin.

Do you have a solution where we can still use the Woo Commerce Gift Card plugin?

I have not personally seen this issue pop up with that plugin before. I searched our internal ticketing system and the forum archives to check for past reports and came up short as well, so I’m afraid there’s nothing I’m aware of that would allow the two plugins to integrate better.

Also, each time someone places an order, we get this error:
WooCommerce MailChimp subscription failed: MMERGE4 must be provided – Please enter a value (250)
Can you help with this please?

This sounds like an error with the WooCommerce MailChimp plugin. I was able to find this thread in the plugin’s WordPress.org forum where someone reported the same issue and the plugin author explained that there is likely a merged field (one named “MMERGE4) in the plugin settings that is set to “required” and needs to be updated in the settings. The forum post provides a workaround for it as well, so that’s worth trying. And, if it doesn’t work, then I would suggest reaching back out to the WooCommerce MailChimp plugin author for more information.

Thanks again for following up!
Geoff

[Geoff]

You bet. Sorry again for the bad piece of news here, but I’m glad this at helps answer your question.

Thanks,
Geoff

[Geoff]

Excellent! So glad to hear that and thanks a ton for following up to let me know.

I’ll go ahead and close this thread but please feel free to let us know if any other questions pop up and we’d be more than happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hey Erin,

Oh shoot, so sorry for the trouble here!

Errors like this usually mean that there is a permissions issue on the server. In other words, WordPress does not have the correct permissions to move, delete and copy files in the server on your behalf.

To get around that issue, you could manually update the plugins on the server. That would mean downloading the Events Calendar PRO and Filter Bar updates here on this site (which you can do by logging into your account and heading to My Account > Downloads) and then following the steps outlined in this post to remove the old versions and replace them with the new versions.

Does this make sense and will it work for you? Please let me know.

Cheers,
Geoff

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