Unable to install updates

[Erin Muck]

Dear Support,

I have had a really hard time over the past few days trying to get my updates installed. I have Event Calendar, Event Calendar Pro, and the Filter Bar. I finally got the Event Calendar to update, but the other two are not. Attached are the error messages I’m getting. Can you please advise?

Thank you

[Geoff]

Hey Erin,

Oh shoot, so sorry for the trouble here!

Errors like this usually mean that there is a permissions issue on the server. In other words, WordPress does not have the correct permissions to move, delete and copy files in the server on your behalf.

To get around that issue, you could manually update the plugins on the server. That would mean downloading the Events Calendar PRO and Filter Bar updates here on this site (which you can do by logging into your account and heading to My Account > Downloads) and then following the steps outlined in this post to remove the old versions and replace them with the new versions.

Does this make sense and will it work for you? Please let me know.

Cheers,
Geoff

[Erin Muck]

Thank you so much for your help, that worked perfectly!

[Geoff]

Excellent! So glad to hear that and thanks a ton for following up to let me know.

I’ll go ahead and close this thread but please feel free to let us know if any other questions pop up and we’d be more than happy to help. 🙂

Cheers!
Geoff

[Author]

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