[Geoff]

Hi Andy,

Thanks for following up!

That sounds like it could be more related to WooCommerce than Event Tickets Plus. The reason being that all order confirmation emails that you would receive as an administrator are powered by WooCommerce. Event Tickets Plus merely send the ticket email to the customer.

That said, I would suggest checking to confirm those emails are not ending up in a spam/junk folder. I would also try setting up other products in WooCommerce, making some test purchases and seeing if you receive email notifications for those purchases before reaching out to WooCommerce support.

We’re starting to veer away from the original topic of this thread, which about the support between tickets and recurring events. If you have other questions about that, I’d be happy to answer as best I can. If you have other questions, it would be awesome if you would consider opening a new thread — that will allow us to keep this conversation focused.

Thanks so much!
Geoff

[Geoff]

Hi Crystal,

Good question! You will have access to Events Calendar PRO on this site in your account once you have purchased a license.

That said, you might not have access to all of the past versions. If that’s the case, you can certainly reach out to us here in the forums and we would be happy to send you the version you need.

Cheers!
Geoff

[Geoff]

Hi Rupert,

Thanks for getting in touch!

The best way to export events data — including venues — is to use the WordPress export tool. Here is more information on how to use that:

https://theeventscalendar.com/knowledgebase/using-wordpress-export-tools-to-migrate-events-content/

However, if the site you are exporting from also has The Events Calendar installed, then you can use Event Aggregator to import all of the data onto the site that uses Event Aggregator using the calendar URL on the Events > Import screen.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Laura,

Thanks for getting in touch! I’d be happy to help you with this.

I’ve gone ahead and issued a refund for your order (#1252532) and the funds should be back in your account within 5-10 business days.

Cheers!
Geoff

[Geoff]

Hi @antu,

There are three options for adding events to your homepage. Here are the details:

Set the Calendar as the Homepage

Cheers!
Geoff

[Geoff]

Hi @Zacharia,

Thanks for getting in touch and for adding your support for this request!

It would actually be super helpful if you added your vote directly to the feature request. It could definitely use more votes.

And, when you add your vote, you will have the opportunity to subscribe to notifications — that will help you stay in the loop with where the request goes and any progress it makes.

Cheers!
Geoff

[Geoff]

Hi Ermanno,

Thanks for getting in touch!

Yes, there is an option in Event Tickets Plus for you to display a list of people attending an event on the event post. Here is a screenshot of how that looks when that feature is enabled:

Also, as an admin, you have access to reports at all times in WordPress to see who is attending, how many tickets re left, and even details of those attending. Here are more details on what those reports are like:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Sheryl,

Thanks for getting in touch!

Yes, you can upgrade a license at any time, which will provide you with more sites on which you can use the license. Here are the steps for upgrading:

https://theeventscalendar.com/knowledgebase/upgrading-a-license/

And, yes, we do indeed have a nonprofit program. I’d definitely encourage you to check it out to see if you think your organization qualifies and to apply if you do:

https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Joe,

Thanks for writing in!

We do indeed grant licenses to nonprofits at both full and discounted costs.

While I do not have the particulars of your application, our Nonprofit Program page states that we reserve a right to refuse applications at any time. We did not feel that your organization was the right fit for our program, but we cannot provide additional comment on the reason. In any case, we were happy to provide you with a discount to aid in the cost of our plugins.

Thanks again for your interest in our program, and best of luck with your organization’s goals!

Cheers,
Geoff

[Geoff]

Hi @oursacredspace,

Thanks for getting in touch!

It looks like you had requested a refund for Event Tickets Plus back on Feb. 17 and that Cliff helped process that with you in this thread:

purchased incorrect plug in and license

You will need to re-purchase the plugin in order to use it. You can purchase it here:

https://theeventscalendar.com/product/wordpress-event-tickets-plus/

Sorry if there was any confusion about the refund, but I hope this helps clarify things a bit!

Cheers,
Geoff

 

[Geoff]

This reply is private.

[Geoff]

Hi Crystal — hope you had a great weekend!

Yes, that is correct: you will want to run an older version of Events Calendar PRO as well. Keeping all our plugins in sync with version numbers will ensure the greatest compatibility across the board. 🙂

Cheers!
Geoff

[Geoff]

Right on! I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

You bet, Mike!

I’ll go ahead and close this thread but let us know if any other questions come up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Thanks @ejimford! Hopefully the issue has been resolved for others, but here’s a link to that thread you mentioned for everyone else’s reference:

Photo View STILL Broken

Cheers,
Geoff

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