Double charged

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  • March 12, 2017 at 5:43 am #1253070
    Laura
    Participant

    On my account, I was charged twice for Events Pro (once in January and once in March). I’m only using the one license on one account. I am using the key from January. The March one was a mistake. Can it be cancelled and refunded?

    March 13, 2017 at 7:50 am #1253301
    Geoff
    Member

    Hi Laura,

    Thanks for getting in touch! I’d be happy to help you with this.

    I’ve gone ahead and issued a refund for your order (#1252532) and the funds should be back in your account within 5-10 business days.

    Cheers!
    Geoff

    April 4, 2017 at 9:35 am #1264188
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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