[Geoff]

Hi Simone,

Thanks for getting in touch!

I believe that text and those sharing options are coming from the theme or another plugin. Neither The Events Calendar nor Events Calendar PRO have social sharing options built in, so that leads me to believe they are coming from somewhere else.

I looked at your site and it appears Avada is the theme you are using. I looked at the source code and it looks like the theme has a social sharing option and that is where the text and icons are coming from. I was also able to find documentation on it here:

https://theme-fusion.com/avada-doc/options/social-icons/#SocialShareBoxPanel

I would suggest reaching out to the Theme Fusion support forum for more guidance on how to change the text for the sharing options since it appears they are coming from the theme.

Cheers!
Geoff

 

[Geoff]

Hi Michelle,

Thanks for getting in touch and welcome back to the forums. 🙂

Great question — though, I am afraid that setting custom registration fields for all tickets together is not a supported feature. For now, the plugin only supports setting custom registration fields for each ticket type individually.

Sorry for the bad news, but does this at least help answer your question? Please let me know.

Cheers,
Geoff

[Geoff]

Hi Riccardo,

Great question. The way Community Events is designed is that person who is marked as the event post author is the owner of the event.

You can change the author of a post in the Post Author section of the post editor, which is typically at the very bottom of the screen:

Changing authors will move the event to that person’s My Events list and allow that person to manage the tickets for that event.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

 

[Geoff]

Hey Michael,

Thanks for writing in and welcome to the forums!

That is certainly odd. There is the possibility that our plugins will create archive pages where no events exist — for example, a Day View where there are no events scheduled for that particular day. However, those should return as soft 404s and I haven’t heard about empty pages based on venues before.

I’d be happy to look into this with you and see if we can any clues together.

First off, would you be willing to share your system information with me? You can find that on the Events> Help screen and can copy and paste it here for me as a private reply. That will allow me to see your plugin settings in order to match them on my own test site.

Second, will you please send me 2-3 samples of links that are being counted as empty pages? I’m curious to see those and, again, try to match them to my test site.

Third, it would be really helpful if, in the meantime, you test for conflicts by following the steps outlined in this guide. That will rule out the possibility that either the theme or another installed plugin is aiding the issue.

Let’s start there and see what we find. 🙂

Cheers!
Geoff

[Geoff]

Hi Shen,

Thanks for following up!

Good question. The setting for who receives an email notification once someone places an order comes from the e-commerce plugin you are using with Event Tickets Plus. For example, if you are using WooCommerce, then the setting for who receives the order notification is there.

If, however, you wanted to set the ticket email to be sent to both the customer and another recipient, then you could use a snippet like the one noted in this thread to accomplish that.

Does this makes sense and will it work for you? Please let me know!

Cheers,
Geoff

 

[Geoff]

Right on! I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Ah shoot, sorry that didn’t work!

If you’re looking for further technical support, it would be awesome if you could post your question to our <u>WordPress.org support forum</u>.

Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?

And, when you do, it would be great if you could provide a link to your site with more detail on what you are trying to modify — that will help us dig in faster. 🙁

Thanks so much!
Geoff

 

[Geoff]

Hey Mark,

Thanks for getting in touch! This sounds like a great project and I hope that Events Calendar PRO will be a nice fit. 🙂

Events Calendar PRO sadly does not have a way to submit events across a multisite like this. However, I’m wondering if there is a good workaround here.

For example, you could treat one site on the network as the main hub for events and submit all events there. Using that as a master calendar, you can use our Event Aggregator service on the other sites to pull events into them.

Event Aggregator is already built into The Events Calendar. In other words, you purchase a license for it, enter the license into the Events > Settings > Licenses screen and that unlocks the options to import events on the Events > Import screen. In this case, that unlocks the ability for you to enter the URL of the master calendar, set the frequency of import, then let Event Aggregator fetch the events on an automated schedule.

What do you think about that as an idea for distributing events between sites on a multisite network? Do you think that would do the trick?

Cheers!
Geoff

[Geoff]

Hi Luke,

Thanks for getting in touch!

No, there is no need to purchase Events Calendar PRO to modify the calendar’s CSS. You can do that in three ways using The Events Calendar:

• Make the changes directly in your theme’s style.css file
• Make the changes on the Appearance > Customize > Additional CSS screen
• Override the calendar’s CSS files in the theme folder

That said, I see typos in your CSS. While I haven’t tested it out, this cleans things up a bit:

.tribe-events-ical .tribe-events-button {
float: right !important;
}

I hope this helps!

Cheers,
Geoff

[Geoff]

Hey Shen,

Event Tickets Plus will allow your customers to purchase multiple tickets in a single order, but those tickets will not count as multiple seats in the reports.

A couple of ideas you could do instead:

• Use the custom fields feature in Event Tickets Plus to ask the customer how many free seats they want to claim in their ticket.
• Create a pool of free tickets on the same event in addition to the paid tickets. That would allow customers to pay for one ticket, then add a number of free tickets to the order and complete the details for each ticket.

Besides, can I set the price of the ticket depending the level of members?

If you are using WooCommerce to handle the ticket payments, then I would suggest looking into either WooCommerce Memberships or Dynamic Pricing. While I haven’t tried those personally, both seem to give you the ability to control pricing based on who is registered on your site and I have seen other people reference them in our forums.

That said, we do offer a full refund on all our products within 30 days of purchase. That would give you time to test the compatibility of those plugins and make sure they work the way you would like.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Shen,

The attendee report is downloaded as a CSV file which can be opened by in Excel, Numbers or almost any spreadsheet software.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hey Christopher,

Thanks for getting in touch!

I am not aware of any other settings in WooCommerce that allow you to add additional recipients to the emails. WooCommerce emails come directly from the WooCommerce plugin rather than Event Tickets or Event Tickets Plus, so you may want to reach out to WooCommerce support or their documentation for guidance.

That said, you might be interested in the solution that was provided in this other support thread:

getting bcc copy of ticket email to client

The examples provided in that thread allow you to blind copy additional people on the ticket email — that’s not exactly what you are looking for, but I thought I would mention it in case it gives you a starting point for customizing the WooCommerce emails.

Sorry I don’t have a concrete solution for you here, but does this at least help get you started? Please let me know.

Cheers!
Geoff

[Geoff]

Hey Nicolas,

Thanks for getting in touch!

I do want to note that our pre-sales forum is where we help answer questions about purchasing our plugins rather than provide technical support. When you purchase a license, you’re purchasing access to the support forums as well, so I would highly encourage you to renew your license if you’re seeking technical support.

That said, you may be interested in the answer provided in this other thread:

Making default Ical export link for one year

Cheers!
Geoff

 

[Geoff]

Hey Math,

Nice to see you again and I hope all is well. 🙂

I think the only way to change the physical size of the ticket is to customize the layout of the email itself. You can do that by modifying the HTML and CSS of the email template, which is located here:

/wp-content/plugins/event-tickets/src/views/tickets/email.php

I know you’re familiar with how template overrides work, so overriding that template in your theme folder is the way to go about it.

Will this help you get started? Please let me know.

Cheers!
Geoff

[Geoff]

Hey Geoff — excellent name!

Right on! I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help. 🙂

Cheers!
Geoff G.

[Author]

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