[Courtney]

Hi Denise

I’m so sorry to hear this. I’m just returning from a family vacation, and will be on hand to help resolve this issue. I’ve flagged this thread for the dev team working on this issue, and will be sure you get an update as soon as we’ve got a better solution.

Thanks
Courtney 🙂

[Courtney]

Hi Amy

Wow, I’m so sorry to hear that. I have just returned from a family vacation, and am catching up on a lot of EA issues that have happened in the past few days. I do see that we released and update plus a hotfix for The Events Calendar and also updated our Event Aggregator server within the past day. Can you confirm that these issues are still happening since the updates? I’d like to pass that information along to the dev team.

Thanks
Courtney 🙂

[Courtney]

Hi Michelle

I’m sorry for the delayed response. I’ve just returned from family vacation, and will be on hand to help handle this matter. While I was out, I discovered that the fix we pushed resolved the matter for some users, and not others. I know how frustrating this must be. Unfortunately, I do not have a more clear answer to share other than we are still working as fast as we can to resolve this issue.

I really hope to have better news to share soon.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Courtney]

Hi Erynn

https://theeventscalendar.com/calendar-beyond-wordpress/ We are working on something 😉 Take a peak at the link. We won’t have it launched in the near future, but will keep you posted.

Thanks
Courtney 🙂

[Courtney]

Sure thing Susan. Have a good weekend too!

[Courtney]

There is definitely a Javascript error happening that seems to be the blocking point here. 🙁 Unfortunatley, that is beyond the Scope of Support / Terms.

I would suggest trying a fresh install of WordPress in a sub-directory and installing the same plugins/theme from scratch to see if the issue persists.

Do let me know if the wp-debug log shares any insights.

Thanks
Courtney 🙂

[Courtney]

Great to hear Ann-Catrine. Let us know if you have any further questions.

Thanks
Courtney 🙂

[Courtney]

Thanks Joseph! Happy to help. Let us know if you need more help again.

Thanks
Courtney 🙂

[Courtney]

Well that’s good news! I’m not sure why it works now, but do keep us posted if you notice it stops at some point.

Thanks
Courtney 🙂

[Courtney]

Hi Oliver

I noticed that on the first two links, there are no events currently scheduled. Can you let me know when an event is scheduled and fails to import?

On the 3rd link, I was able to successfully import the 1 event. Is that one still failing for you?

Thanks
Courtney 🙂

[Courtney]

Hi Ulf

Yes, calendar view shortcodes can support categories. Please let me know if that works out.

Thanks
Courtney 🙂

[Courtney]

Hi Breanna

I’d like to escalate this issue further, but first I need to confirm that you’ve definitely Tested for Conflicts https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?

Also, can you enable WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Thanks
Courtney 🙂

[Courtney]

Hello Matthew

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Ann-Catrine

Can you walk through the steps on Moving Your License Key? Please let me know if that works for you.

Thanks
Courtney 🙂

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