Event Aggregator Server Issue – Cannot run scheduled imports

[Michelle]

Hi,

For the past couple of days my scheduled imports from Facebook have not been working. This is also when I press the option to run manually.

This is a big section of my site and the fact that it has not worked for the past few days and had issues over the past couple of weeks is something that I do not expect when I have paid for this addon.

Can you please let me know how this can be fixed as soon as possible.

Thanks,
Michelle

[rudiclausen]

Hi, I have the same issue for several weeks now – and now the manual import doesn’t work any longer here either – need to do new import for every venue in the aggregator list.
Any updates on this issue from The Events Calendar yet?
This is getting really critical here on my end as well now in regards to loss of clients.
Rudi

[Courtney]

Hello Michelle & Rudi

I’m very sorry this is still happening. We expect to ship a solution to this issue very soon, though I can’t promise it officially. For now, I’ve flagged this thread so you will be notified as soon as a solution is available.

Thanks
Courtney 🙂

[rudiclausen]

Ok, thanks for the reply – and pleaaassse keep me posted as soon as a solution has been found to the issue.
Best Regards, Rudi

Rudi Clausen / Media Doctor & Co-Founder
(+47) 934 92 596 / [email protected]
Metro Media AS Office: (+47) 934 92 596 
Nedre Banegate 41, 4014 Stavanger, Norway

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[Courtney]

Hello Michelle & Rudi

An update shipped just a few hours ago. Please update The Events Calendar and try running your Event Aggregator imports.

Let us know how it goes.

Thanks
Courtney 🙂

[Michelle]

Hi Courtney,

I have managed to use it to import a single new event from Facebook.

However it is still not working for scheduled imports or if I try a new import for from a Facebook Page events list.

Thanks,
michelle

[Courtney]

That is a great workaround for now. Unfortunately it is still more tedious than we would prefer, but I will pass along this info as a temporary workaround. Thank you so much Michelle!

Courtney 🙂

[Michelle]

Importing single events is not a good work around for me when I have around 100 Facebook Pages scheduled to import.

Is this issue going to be fixed soon as this is not something that I can deal with for much longer when I have noticed that there are other very similar product to yours for a fraction of the price?

[rudiclausen]

Hi again Courtney and thanks for update,
However, it seems I still have the same problems after updating the events calendar plugin.
Reading the change/fix-log it seems that the issue should be fixed by now, but isn’t;
1. Run import on scheduled import venues one by one manually doesnt work any longer (only says successfully queued)
2. The Scheduled import doesnt work
3. only option is to do new “One-Time” imports and find all 100++ facebook pages manually.

As mentioned, this has been a problem for months since you launched the new importer (the old one worked perfect), so its getting critical to get a solution to the problem.

Sorry about stressing out a bit, just related to not being able to support clients as they are promised.

Best Regards,

Rudi

[Courtney]

Thanks Rudi

We will keep you posted. This is a high priority situation for us at this time. I hope we’ve got a solution available soon.

Thanks
Courtney 🙂

[Michelle]

This reply is private.

[Courtney]

This reply is private.

[Michelle]

When I go into the import options now they are all greyed out apart from the CSV file upload option.

Can this please be fixed ASAP?

• This reply was modified 6 years, 8 months ago by Michelle.

[Courtney]

Hi Michelle

I so sympathize with you on this. As the CSV only issue just started, can you go through the conflicts testing again? Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

We have seen this happen due to either users not having current updates of all plugins or conflicts with other plugins/themes.

Please let me know if the issue still persists after these tests.

Thanks
Courtney

[Michelle]

Importer still not working.

Keep getting ‘Successfully queued 1 scheduled import’ when I try to run manually but nothing happens.

Is this issue going to be fixed soon?

[Author]

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