Scheduled Events not Importing

[Amy Burke]

My scheduled imports are not all importing. Under “Last Import” it says “Unknown” and the events from that Facebook page are not imported in. I can manually import each event but if I even try to do a one time import for that page, the events do not import.

In addition, I noticed that one of my venues has an event that has been hosted by someone else at the venue so the event is not being imported in although it’s hosted at the venue I’m currently importing from. Is there any way to correct this problem?

I would also like all of the external links to automatically open in a new tab. Where is the setting for that?

[Courtney]

Hi Amy

I’m very sorry this is happening. We are working on the known bug with Event Aggregator and should have an update available to resolve this within 24hrs.

We currently do not have a way to make links open into a new window. For that, you would need to override our files using Themer’s Guide and customizing what The Events Calendar normally does.

For the single event, you could try importing that one event as a manual event.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Amy Burke]

I’m still having this issue. Any update on the timeline for a fix?

[Courtney]

Hi Amy

Unfortunately, I do not have an update on the time. It is a high priority for us to resolve this, but for now, our team is still hard at work on resolving this. You will be notified here as soon as a solution is available.

Thanks
Courtney 🙂

[Amy Burke]

The number of “unknowns” have reduced although this issue is still not completely resolved. Also, some events are still not importing although it says the last date of import.

[Courtney]

Hi Amy

I am expecting that we will ship an update that resolves this within the next day. I can’t guarantee it, but so far this bug is on track to be resolved very soon.

Thanks
Courtney 🙂

[Nico]

Hi there,

Just wanted to share with you that a new maintenance release is out containing various improvements for Events Aggregator. Here’s a breakdown of what’s been released:

• Fix – Avoid Event Aggregator previews or scheduled imports being marked as failures.
• Fix – Fixed an issue that would sometimes render Event Aggregator options invalid even with a valid license.
• Fix – Fixed an issues where Event Aggregator scheduled imports could not run other than manually.
• Tweak – Improve Event Aggregator message regarding Facebook token expiration.
• Tweak – Support importing from URLs (Event Aggregator) where the protocol hasn’t been specified by defaulting to HTTP.
• Tweak – Added filter: tribe_aggregator_meta_source to filter the Event Aggregator import source.
• Tweak – Added filter: tribe_events_linked_post_meta_values_{$current_linked_post_meta_key} for filtering the array of values retrieved for a specific linked post meta field.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-21-august-2017/

Please update The Events Calendar to the latest version, give it a few hours and let us know how things go. If you are still having troubles be sure to report back to us including system information, a detailed description of the issue (if it has changed in anyway since the original report) and steps to reproduce if possible. We are aware some setups might still need adjustments!

Thanks for the patience while we worked on these issues,
Best,
Nico

[Amy Burke]

It would seem my plugins are all up to date and this issue still exists. LOTS of Unknowns.

[Courtney]

Hi Amy

Wow, I’m so sorry to hear that. I have just returned from a family vacation, and am catching up on a lot of EA issues that have happened in the past few days. I do see that we released and update plus a hotfix for The Events Calendar and also updated our Event Aggregator server within the past day. Can you confirm that these issues are still happening since the updates? I’d like to pass that information along to the dev team.

Thanks
Courtney 🙂

[Amy Burke]

Still an issue.

[Amy Burke]

And to clarify, the events are not importing. So, it doesn’t just say unknown, it really isn’t importing the events.

[Courtney]

This reply is private.

[Amy Burke]

This reply is private.

[Courtney]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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